4/10 Poor
Verified traveller
24 Sept 2024
Liked: Room comfort
Disliked: Staff & service
My experience here was somewhat unpleasant. Our first night here, the light in the restroom went out. I understand those need replacement ever so often. I informed the front desk and they replaced it. The problem with this situation is that the maintenance guy left a mess behind. Next issue: the bath tissue was like sandpaper. I don't need to explain the repercussions behind that (pun intended). Our last night here, there was an issue with the water. The entire area lost water due to some issues in the city. Now I understand that is totally out of their control, but what is in their control is letting the guests know of the issue and asking if we need anything in the meantime. They didn't bother to offer anything. I would call the front desk to ask for updates, and they would not pick up.
Verified traveller
Stayed 3 nights in Sep 2024