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H10 Taburiente Playa

4.0 star property
Family-friendly hotel with 3 outdoor pools and sauna
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for H10 Taburiente Playa

Aerial view
Breakfast, lunch, dinner served; pool views
Interior
Bar (on property)
Premium bedding, down duvets, minibar, desk

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Pool
  • Breakfast available
  • Spa
The price is AU$193
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
Calle de los Cancajos, 36, Brena Baja, La Palma, 38712
  • La Palma Beaches
    5 min walk
  • Playa los Cancajos
    7 min walk
  • Playa de Los Guinchos
    8 min drive
  • Santa Cruz de la Palma (SPC)
    11 min drive

Room options

View all photos for Twin Room

Premium bedding, down duvets, minibar, desk

Twin Room

Highlights

Balcony
Free cots/infant beds
TV
Down duvet
Blackout curtains
Premium bedding
Fan
Deep-soaking bath
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View

Premium bedding, down duvets, minibar, desk

Twin Room, Sea View

Highlights

Balcony
Free cots/infant beds
TV
Down duvet
Blackout curtains
Premium bedding
Fan
Deep-soaking bath
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Superior (2 adults + 2 children)

Premium bedding, down duvets, minibar, desk

Grand Superior (2 adults + 2 children)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 4 Single Beds

View all photos for Double Room Single Use, 1 Single Bed

Premium bedding, down duvets, minibar, desk

Double Room Single Use, 1 Single Bed

Highlights

Balcony
TV
Down duvet
Premium bedding
Blackout curtains
Fan
Deep-soaking bath
Private bathroom
  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Premium bedding, down duvets, minibar, desk

Superior Double Room

Highlights

Balcony
TV
Down duvet
Premium bedding
Blackout curtains
Fan
Bathrobes
Hairdryer
  • 22 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Double Room, Sea View (2 adults + 1 child)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Fan
Premium bedding
Down duvet
Sofa bed
  • 27 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Double Room (2 adults + 1 child)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Fan
Premium bedding
Down duvet
Sofa bed
  • 26.4 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Superior (3 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior (3 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Grand Superior Sea View (3 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (3 adults)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior Sea View (2 adults + 2 children)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (2 adults + 2 children)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 4 Single Beds

View all photos for Grand Superior Sea View (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (2 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior Sea View (2 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (2 adults)

Highlights

Balcony
Separate sitting area
Mini-fridge
TV
Down duvet
Blackout curtains
Premium bedding
Separate bedroom
  • 40 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Superior (3 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior (3 adults)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior (2 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior Sea View (3 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (3 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Grand Superior (2 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior (2 adults)

Highlights

Balcony
Separate sitting area
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Fan
Blackout curtains
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room Single Use

Premium bedding, down duvets, minibar, desk

Superior Double Room Single Use

Highlights

Balcony
TV
Down duvet
Premium bedding
Blackout curtains
Fan
Bathrobes
Hairdryer
  • 21 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use, Sea View

Premium bedding, down duvets, minibar, desk

Double Room Single Use, Sea View

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Fan
Premium bedding
Down duvet
Sofa bed
  • 27 sq m
  • Sea view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Sea View (3 adults)

Premium bedding, down duvets, minibar, desk

Double Room, Sea View (3 adults)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Down duvet
Blackout curtains
Premium bedding
Fan
  • 27 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (3 adults)

Premium bedding, down duvets, minibar, desk

Double Room (3 adults)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Fan
Premium bedding
Down duvet
Sofa bed
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Pool

Parador de La Palma

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very good, (72)
The price is AU$197
for 1 room
includes taxes & fees
7 Jan - 8 Jan
Parador de La Palma

About the area

Brena Baja

A family-friendly stay in Brena Baja awaits you at H10 Taburiente Playa. Within just a 10-minute stroll, you'll find La Palma Beaches and Playa los Cancajos. Highlights at this eco-friendly hotel include 3 outdoor swimming pools, a restaurant and free self-parking. .The buffet restaurant, H10 Taburiente Playa, is open for breakfast, lunch and dinner. H10 Taburiente Playa is the hotel's own bar. Enjoy the sauna, kids' swimming pool and pool loungers as well as access to bike hire. Business travelers can take advantage of 3 meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free parking nearby, along with the convenience of car rentals on site. .With a stay at this 4-property class Brena Baja hotel, you'll be 1.8 km (1.1 mi) from Playa de Los Guinchos and 2.7 km (1.7 mi) from Playa de Bajamar.

What's nearby

  • Playa los Cancajos - 7 min walk
  • Playa de Bajamar - 4 min drive
  • Santa Cruz de la Palma Harbour - 7 min drive
  • Santa Cruz de la Palma City Hall - 8 min drive
  • Puerto Naos Beach - 63 min drive

Getting around

  • Santa Cruz de la Palma (SPC) - 11 min drive

Restaurants

  • ‪Bar_Bahía - ‬8 min drive
  • ‪El Cafe de Don Manuel - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Restaurante Casa Indiano's - ‬7 min drive
  • ‪Casa Osmunda - ‬8 min drive

About this property

H10 Taburiente Playa

Family-friendly hotel with 3 outdoor pools and sauna
Some rates at H10 Taburiente Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of H10 Taburiente Playa, you'll find 3 outdoor swimming pools, a sauna, and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Spa services, a terrace, and a vending machine are also featured at the family-friendly H10 Taburiente Playa. Self parking is free.

This 4-star Brena Baja hotel is smoke free.

  • 430 guestrooms or units
  • 5 levels
  • 2 buildings
  • Conference rooms
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
H10 Taburiente Playa offers 430 accommodations with minibars and a hairdryer. Rooms open to balconies. Beds feature down duvets and premium bedding. Satellite televisions are provided.

This Brena Baja hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and fans. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 18

Restaurants on site

  • H10 Taburiente Playa
  • H10 Taburiente Playa

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Sauna
  • Tennis
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 5 for children
  • In-room safe fee: EUR 2.40 per night
  • Hosted evening meal: EUR 18

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

H10 Taburiente
H10 Taburiente Playa
H10 Taburiente Playa Brena Baja
H10 Taburiente Playa Hotel Brena Baja
Playa Taburiente
Taburiente Playa
Taburiente Playa H10
H10 Taburiente Playa Hotel
H10 Taburiente Playa Hotel
H10 Taburiente Playa Brena Baja
H10 Taburiente Playa Hotel Brena Baja

Frequently asked questions

What is the cancellation policy at H10 Taburiente Playa?

H10 Taburiente Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at H10 Taburiente Playa?

As of 24 Dec 2024, prices found for a 1-night stay for 2 adults at H10 Taburiente Playa on 7 Jan 2025 start from AU$193.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at H10 Taburiente Playa?

Yep, H10 Taburiente Playa has a free self car park.

Are there any beaches close to H10 Taburiente Playa?

Yep, H10 Taburiente Playa is a short 5-minute walk from La Palma Beaches. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at H10 Taburiente Playa?

There's no onsite spa, but this property does offer services like massages.

Does H10 Taburiente Playa have a pool?

H10 Taburiente Playa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes H10 Taburiente Playa a romantic place to stay?

Ocean-view dining and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at H10 Taburiente Playa.

Is H10 Taburiente Playa family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as childcare services in the guestrooms, it's no surprise that H10 Taburiente Playa is a hit with families.

Does H10 Taburiente Playa serve breakfast?

Yep, buffet breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at H10 Taburiente Playa?

No, H10 Taburiente Playa does not offer an airport shuttle service.

Is there a bar or restaurant at H10 Taburiente Playa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at H10 Taburiente Playa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at H10 Taburiente Playa?

No, only service animals are allowed.

H10 Taburiente Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 148 out of 505 reviews" "
Rating 8 - Good. 233 out of 505 reviews" "
Rating 6 - Okay. 91 out of 505 reviews" "
Rating 4 - Poor. 21 out of 505 reviews" "
Rating 2 - Terrible. 12 out of 505 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had an amazing view, meals with room were great and the area is fantastic!! Only downside was the room was a bit older and the bathroom had water damage.
Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
The food quality seems quite mediocre and the pools are somewhat chilly.
Stayed 5 nights in Jul 2024

2/10 Terrible

Rich

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are extremely unfriendly and their manor is very unkind! I have informed them through Expedia.com 2 months ahead of time that I need to arrive at their hotel very late at night and requested for a reserved parking space. When we arrived at this hotel at about 9:00 pm, they did reserve at least 6 parking spaces, but their manager refused to offer any of them to let us park. He ordered us to park at the street at least 200 meters from the hotel. The next morning, I found out that there was not a single car being parking in those 6 reserved spots!
Stayed 1 night in Jun 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent value for money in a lovely setting, the half board buffet was good quality. All staff were friendly. I stayed after getting off a cruise and was allowed access to my room at 10am, this was really appreciated. Would definitely return to the hotel. It is beside a beautiful beach and lovely coastal walk.
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was good, noisy corridor outside room
Stayed 4 nights in Feb 2024

6/10 Okay

Stehanie

Liked: Staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Mark

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Should not be a four star hotel , very dated, carpets ripped and stained, room furniture old room was smelled, fridge rust stained and the bed mattress was so hard i could feel the springs worst bed if you don't like extreme hard beds! No tea or coffee or kettle in the room just a coffee machine with no pods supplied. Overall i wouldn't stay there again and wouldn't recommended it to anybody.
Stayed 3 nights in Jan 2024

6/10 Okay

Simon

Business traveller, Travelled with partner
Liked: Cleanliness
H10 is a large hotel about 5 min drive from the airport. On arrival the receptionist dealt with my booking whilst also talking on the phone to someone else (not very professional). My room was on the ground floor and could hear music from the bar area. Dinner and breakfast was average. Limited choice and the hot dishes were only warm. I was on half-board and surprised that no drinks were included for dinner.. not even water!
Stayed 1 night in Nov 2023

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 3 nights in Sep 2023

6/10 Okay

GIUSEPPE

Travelled with family
Ok
Needs introverts to be a real 4* hotel
Stayed 9 nights in Aug 2023

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel
Pleasant staff. Good location very near airport- used public bus. Shops nearby. Handy for local buses to access different areas for walking routes. Spacious, clean and comfortable room. Nice hot shower. Varied meal options with buffet style dining. Only criticism is food not always very hot. Experienced this before on continent.
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2022
Great as always!
Stayed 1 night in Jul 2022

6/10 Okay

Alexandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel with horrible service
Check in was great, did an upgrade to a Suite, but the service has been terrible, we requested at 5:00 pm extra pillows and it’s already 12:30 and nothing yet, called The front desk 30 min ago and artillery nothing, My husband suffers from back pain and need the extra pillows to sleep, also only one garbage can on the bathroom, requested another and still waiting, this is a 5 star hotel but the pillow on the chair on the living room is all ripped….
Stayed 3 nights in Jul 2022

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute. Enjoyed ourselves, the closed proximity to the water, accessible beach and pathways. Would stay again
Stayed 1 night in Jun 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word: outstanding/una palabra: sobresaliente
The hotel is everything you can look for in a fantastic stay at a very reasonable rate. The room Is comfortable with lots of details (universal outlet, bottle opener, toiletries, lots of lighting, chairs, etc). The food was fantastic and extensive, the facilities are gorgeous and clean, and the staff is really accommodating. This hotel has it all and is a fabulous place to stay. Unfortunately, I got sick while here and the staff went above and beyond to care for me. Este hotel lo tiene todo. La habitación es cómoda y tiene muchos detalles (enchufe universal, abrebotellas, mucha iluminación, sillas, etc). La comida era fantástica y extensa, las instalaciones eran preciosas y muy limpias, y el personal es muy acogedor. Lamentablemente, me puse enfermo durante mi estancia y el personal cuidó de mí más de lo que se esperaba.
Stayed 1 night in Jun 2022

8/10 Good

Maurilia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place to stay with family and friends
Stayed 2 nights in May 2022

6/10 Okay

Anna-Louise

Stayed 1 night in Feb 2022

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter sun trip
Really great hotel , we had a sea view which was fab , really helpful staff , only down side was the buffet breakfast was cold every day apart from the omelette station which was great .
Stayed 5 nights in Jan 2022

2/10 Terrible

Olivia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable rooms, furniture could use an upgrade. Nice lobby and reception. Lots of variety at breakfast, though rather chaotic. Pleasant location.
Stayed 2 nights in Nov 2021

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities
Very picturesque and being right on the ocean the sound of the waves at night was very nice. The food in the dining area was well prepared and very tasty. On the downside, the phone in my room couldn't dial out even to the front desk. The air conditioner was next to useless and the water feature in the atrium only added to the already oppressive humidity. Otherwise a very pleasant stay.
Stayed 2 nights in Oct 2021

6/10 Okay

Mr d

Liked: Cleanliness, property conditions & facilities
not a good start to my stay
line of 7 people at check-in and, although documents and room keys neatly prepared on shelf behind reception process seemed to take forever with only a single receptionist on duty. just my luck, a second appeared as I reached the head of the queue. A smart member of staff walked past during this time, said hello, but did nothing to alleviate the situation- I took it to be the duty manager. this is simply not acceptable. had I completed this analysis earlier I would have given one star but, on reflection, the girls were very helpful and apologetic and so I relented and gave three. - what was so bad was this was at 5pm
Stayed 1 night in Oct 2021

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Slow service - not enough staff!
The hotel was very full and nowhere near enough staff. The staff worked so hard but still had to queue to get into breakfast and then queue at every station to get get food. The bar in the evening had one waiter serving iver 50 people and one barman. Service was not good but the fault was not the staff it was lacking staff. The pool area is the best part of this hotel it’s lovely
Queue for breakfast
Great views from balcony iver the pool and ocean
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice views of Santa Cruz, conveniently located. The outside greenery and terrace were really pleasant. The building is quite old and could do a renovation. Friendly staff and average food. This could improve. Cocid19 measures in place and overall good experience.
Stayed 3 nights in May 2021

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021