Ratings based on 11 Verified Reviews
Real reviews from guests who’ve stayed
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Avoid by all means if you can
Posted 11 Feb. 2019 on HotelsOur stay was more than disappointing and fully confirms the other negative reviews on this and other platforms.
Unfortunately other properties were fully booked at time of booking and as we were only staying for the night, we figured this could be a great value for money place. How wrong we were!
As our driver dropped us in front of the hotel, I thought he must have made a mistake. The hotel facade does not look anything like the pictures and is covered in what looks to be a construction site. The other images of the rooms by no means represent reality either and have been photoshopped to make them look new, while in reality it is the exact opposite.
Check-in was mostly efficient but the big shock came when we entered the hotel area post the lobby. The entire hotel smelled like sewage and our room on the 3rd floor was not spared by this smell either. Rooms are not maintained at all and the room's condition is more than appalling for the money charged.
I read one review about the condition of the bedframes - and had a similar experience. The beds do not have any slats, rather they have a thin plywood insert in place of the slats. The mattresses are super thin (10cm) and cheap quality, just laying down for more than a minute (normal body weight!) makes your back / hips sink right into the plywood. We felt as if we were laying on the concrete floor and had the most uncomfortable sleep.
Avoid this place by all means if you can and look for other alternatives!
by A verified traveller
Nice pool and helpful staff
Posted 24 Jan. 2019 on HotelsVery helpful staff and a nice pool to relax by after a morning of walking however the room was basic and we wished we had booked one with a balcony, also no fridge.
by A verified traveller from MN, USA
Posted 13 Jan. 2019 on Expedia
There was nothing good at this hotel. The room was tiny, bathroom even smaller. It was a glass partitioned shower but the bathroom was flooded by water seeping through the bottom. Elevator got stuck half way due to electricity failure. Electricity was failing numerous times.
The front desk was so poor and unhelpful
Would not stay here ever again. Will spread the word around not to stay here.
by A verified traveller from sydney
Posted 6 Nov. 2018 on Expedia
we were first put into a room with two beds, staff promptly upgraded us. room and general hotel had quite a damp smell to it but I feel its the ella area, wet season and being in the mountains. perhaps dehumidifiers in rooms may help. staff were very helpful and hotel was in great proximity to everything ella has to offer.
by A verified traveller
Great location
Posted 15 Oct. 2018 on HotelsGood clean hotel in great location. Pool was a good inclusion. Service wasn’t up to the usual high standard of other hotels in the country.
by A verified traveller
Don’t think twice - skip this hotel!
Posted 2 Sep. 2018 on HotelsWe booked this hotel after reading quite a few of the reviews - some good, some bad. We were spending only one night, it couldn’t be that bad....we were proven wrong!
We arrived in the afternoon and checked in 7 PM - the experience was pretty much what you expect. The staff told us that we had been given a “very nice room”. We got to the room and realized that our room was one of the very few rooms that did not have a balcony or any view to the beautiful outside. Disappointing, but did not think too much about it! We placed our bags in the room and went to the restaurant. We had fried rice and a sea-food platter...the fried was decent but the sea food was outright embarrassing.. the fish dry as cardboard, the crab the smallest crab I have ever seen with no meat on it, the squid-rings burnt, and tiny shrimps not worthy the stick they were on... the service was okay. After exploring Ella a bit we decided to go to bed.. we got back to the hotel at 11:45PM and realized that the “new” bedsheets/pillowcases were dirty!! Walked down to the reception - met be a sign telling us that the reception was unattended as from 10:00PM. Back in the room we called the general manager - no answer!We tried all numbers listed at the hotel room - no response! We even contacted Hotels.com which tried to get a hold of the manager. After 1h we managed to get a hold of security that contacted someone to fix it....! Needless to say, we’ll not be returning or recommending this nightmare hotel to anyone
Recommended
for Personal Eventby A verified traveller
Good location, ok hotel
Posted 2 Apr. 2018 on HotelsCan’t beat the location of this hotel and at a reasonable price. Breakfast was good and WiFi was fine. Room was a bit tired and I had issues with A/C and the fan. Pool wasn’t open on my first day which was disappointing. Staff were helpful and friendly.
Comment from Hotel Management
5 Apr. 2018 by Manager _ Oak Ray Ella Gap Hotel, Hotel Management
Dear Nadia
Great to see your comment. Thank you for staying with us and we look forwardv to seing you with better services.
by A verified traveller from UK
Renovation work
Posted 27 Oct. 2017 on ExpediaWe should been told about the refurbishment work done to the front of the hotel.lift and Wi-Fi were not working properly. The staff however were very friendly. Room was clean but due to the renovation work, all you could hear was the drilling .
by A verified traveller
Stadthotel mit Pool, AC und Minifridge
Posted 30 Mar. 2019 on HotelsSaubere geräumige Zimmer mit Balkon, aber im Zentrum von Ella: viele LKW,
viele Tuktuk, Abgase , Ruhe ab ca 22.00. Staff war sehr hilfreich, spricht gut englisch, erfüllt Sonderwünsche umgehend. Frühstücksbuffet war für 5 Euro
schwach, als Brotbelag gabs keine Wurst, nur eine Sorte Käse, dafür viel warmes Srilankaessen. Restaurant nebenan gehört zum Hotel. Ella an sich ist hässlich, laut und stinkig. Der Clou sind eben die Bahn, das Hochland, der Tee.
by A verified traveller from Fürth
Posted 10 Nov. 2018 on Expedia
Der check in war etwas mühsam, dass hotel an sich okay, aber für die Gegend recht überteuert für das, was man kriegt.