2/10 Terrible
Stuart
30 May 2022
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Complete Shambles
Stayed at this hotel for one night after returning from a holiday. I’ll start off by saying, the staff who were actually there were amazing, and totally blameless.
However, this hotel is abysmal. We arrived just as 2 busloads of French tourists were checking in. The poor receptionist was run off her feet, but stopped what she was doing to help us. She explained that the hotel was closing the following Wednesday for refurbishment and the staff had been told that they were losing their jobs. As a result they had walked out, or hadn’t come in for their shift, leaving a handful to run the hotel. She was having to turn people away as they were overbooked, there was an 18th birthday party on that evening, and both the lifts weren’t working.
We were told that we could use the service lift to access the upper floors, thus avoiding the 12 flights of fire escape stairs ! This involved being led through the bowels of the hotel, showing views of obscene graffiti left by disgruntled ex-employees, to a rickety lift which probably should have been condemned in the mid eighties.
The room was surprisingly good, apart from the bathroom, which was old, grimy and stained. And the TV hanging off the wall. And the dust. And the missing Remote.
The manager was the only member of staff left come morning, so I take my hat off to him as he carted 87 bags up and down the fire escape for the tourists
Muthu are a disgrace allowing the hotel to remain open
Stuart
Stayed 1 night in May 2022
