4/10 Poor
Lidiya
Travelled with family, Travelled with partner
17 Nov 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Worst hotel stay experience everā¦ Dinner wasnāt served, we were told it doesnāt work Saturdays, even though on the website it says it should be openā¦
Also the website says cribs are available, but when we asked for one, the guy on the reception desk told us they donāt have any, and that the web site isnāt updatedā¦
The pool was cold, and the water in both pool and hot tub was blurry, like the filters donāt work good enough. I was disgust to even try it outā¦
The worst incident that happened was, as we were already in our room for about two hrs, me and my husband, two guys opened our room door with their keys. The receptionist assigned our room to other guestsā¦ later when I went down to ask how did that happen? They said that the system showed our room as available so he assigned this room to other people, while we were thereā¦. We were really upsetā¦ This was our mini vacation , a get-away time from our kids, just to have some quiet time with my husband, and our stay and vacation was ruinedā¦ I would ask for a full refund, to at least make up for this some..
Would never recommend this hotel to anyone and for sure wonāt ever return hereā¦. š„
Lidiya
Stayed 1 night in Nov 2024