Hotel Riu Palace Aquarelle - All Inclusive: Deals & Reviews (Falmouth, JAM)

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Stylish hotel on the shore with 4 outdoor swimming pools

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Breakfast included

All-inclusive

Spa

Housekeeping

Explore the area

Falmouth, Falmouth, JMCTY05

Jamaica Swamp Safari Village
7 min walk
Martha Brae River
15 min walk
Luminous Lagoon
5 min drive
Montego Bay (MBJ-Sir Donald Sangster Intl.)
31 min drive

Room options

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

Minibar

Sleeps 6
2 Double Beds and 1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

58 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up, +18 Years Old, (L)

Highlights

Patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Hairdryer

Private bathroom

Bathrobes

35 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (L)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
1 King Bed

Junior Suite, Partial Ocean View (L)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

55 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

58 sq m
Sleeps 6
2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 4
1 King Bed

Family Room, 2 Bedrooms, Ocean View (E)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

58 sq m
Sleeps 5
2 Double Beds and 1 King Bed

Family Room, 2 Bedrooms, Ocean View (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

Private bathroom

2 bathrooms

Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Partial Ocean View (E)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

Private bathroom

2 bathrooms

Sleeps 6
1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 Double Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

Private bathroom

2 bathrooms

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

Private bathroom

2 bathrooms

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

Private bathroom

2 bathrooms

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 2
1 King Bed

Junior Suite, Ocean View (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (Superior | C)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

Private bathroom

2 bathrooms

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite (Swim-UP, +18 Years Old) (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 2
1 King Bed

Suite, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

Private bathroom

2 bathrooms

Sleeps 6
1 King Bed and 2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

55 sq m
Sleeps 2
1 King Bed

Junior Suite (Swim-Up | 18+ | B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

Junior Suite (Swim-Up | 18+ | U)

Highlights

Patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Hairdryer

Private bathroom

Bathrobes

35 sq m
Sleeps 2
1 King Bed

Suite, Oceanfront (B2C-CAN)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

Junior Suite, Ocean View (Swim-Up | 18+ | U)

Highlights

Patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Hairdryer

Private bathroom

Bathrobes

35 sq m
Sleeps 2
1 King Bed

Junior Suite, Partial Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

58 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite (Swim-Up | 18+ | C)

Highlights

Patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

Private bathroom

35 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

2 bedrooms

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About the area

Falmouth

An all-inclusive stay in Falmouth awaits you at Hotel Riu Palace Aquarelle - All Inclusive. You'll be within a 20-minute walk of Martha Brae River and 2.2 km (1.4 mi) from Jamaica Beaches. Highlights at this beachfront hotel include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova can include massages along with access to the steam room. The family restaurant, White Bay, is open for breakfast, lunch and dinner. With 5 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site free water park, kids' swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Falmouth hotel, you'll be 19.6 km (12.2 mi) from Rose Hall Great House.

What's nearby

Jamaica Swamp Safari Village - 7 min walk - 0.6 km
Martha Brae River - 15 min walk - 1.3 km
Luminous Lagoon - 5 min drive - 5.6 km
Blue Waters Beach Club - 10 min drive - 7.1 km
Burwood Beach - 11 min drive - 8.6 km

Getting around

Montego Bay (MBJ-Sir Donald Sangster Intl.) - 31 min drive

Restaurants

‪Captain's Market - ‬15 min drive
‪Steakhouse - ‬15 min drive
‪Kfc - ‬5 min walk
‪Royalton Sands Beach Bar - ‬8 min drive
‪Martini Bar - ‬10 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Stylish hotel on the shore with 4 outdoor swimming pools

Hotel Riu Palace Aquarelle - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Aquarelle - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, spa services, and barbecue grills are also featured at the family-friendly Hotel Riu Palace Aquarelle - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Falmouth hotel.

1 building

753 guestrooms or units

13 levels

5 dining venues

2 swim-up bars

5 bars or lounges

Built in 2024

Buffet breakfast (free)

Deli

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Corner/local shop

Garden

BBQ grill(s)

Beauty salon

Smoking in designated areas

Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and a safe. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower and hairdryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 swim-up bars
5 bars/lounges
5 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Krystal
Kyoto
Napoli
Steakhouse
White Bay

Family friendly

4 outdoor pools
Children's pool
Free water park access
Grocery/convenience store
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Outdoors

Barbecue grill
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

Massage
Spa open daily
Steam room
Treatment room

Accessibility

No lift

1 building
13 floors
Built in 2024
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

50-inch flat-screen TV with satellite channels

Food and drink

Free bottled water
Minibar

Air conditioning
Ceiling fan
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Aquarelle - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

We should mention

Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Aquarelle

Hotel Riu Palace Aquarelle

Riu Aquarelle All Inclusive

Riu Palace Aquarelle All Inclusive

Hotel Riu Palace Aquarelle All Inclusive

Hotel Riu Palace Aquarelle - All Inclusive Hotel

Hotel Riu Palace Aquarelle - All Inclusive Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Aquarelle - All Inclusive?

Hotel Riu Palace Aquarelle - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Palace Aquarelle - All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Aquarelle - All Inclusive on 25 Nov 2024 start from AU$703.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Palace Aquarelle - All Inclusive?

Yep, Hotel Riu Palace Aquarelle - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Riu Palace Aquarelle - All Inclusive?

The closest beach to Hotel Riu Palace Aquarelle - All Inclusive is Doctor's Cave Beach (29.1 km).

Is there a spa on site at Hotel Riu Palace Aquarelle - All Inclusive?

Yep, Renova is available for guests. You'll enjoy services like massages.

Does Hotel Riu Palace Aquarelle - All Inclusive have a pool?

Hotel Riu Palace Aquarelle - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hotel Riu Palace Aquarelle - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Palace Aquarelle - All Inclusive?

Hotel Riu Palace Aquarelle - All Inclusive features 4 outdoor pools, a full-service spa and 5 restaurants.

Is Hotel Riu Palace Aquarelle - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, free water park access and a corner/local shop, it's no surprise that Hotel Riu Palace Aquarelle - All Inclusive is a hit with families.

Does Hotel Riu Palace Aquarelle - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Aquarelle - All Inclusive?

No, Hotel Riu Palace Aquarelle - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Aquarelle - All Inclusive?

Yep, you can grab a meal at Hotel Riu Palace Aquarelle - All Inclusive's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Riu Palace Aquarelle - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Aquarelle - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Aquarelle - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

2/10 Terrible

Anganie

Travelled with family

26 Aug 2024

Disliked: Staff & service

Need a refund could not get room as I booked in my name and i was already a guest

Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I had a phenomenal time. The food was fabulous and the entertainment was just as good thank you.

Stayed 7 nights in Aug 2024

8/10 Good

Charles Joseph

25 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Juliet

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Aug 2024

2/10 Terrible

stefanie

Travelled with family

25 Aug 2024

Liked: Cleanliness

I had a great experience until I unfortunately interacted with a staff member by the name of Brittany G. She single handly ruined my vacation with her unprofessionalism, which will cost Riu my future business. She decided to ignore and deny my child and me service during our stay two days in a row at the Sport Bar. I did not pay thousands of dollars to be disrespected and dehumanized while on vacation. She failed to provide adequate service and food that was supposedly included in my purchase price. Honestly, I believe that I am owed a refund since obviously services were not rendered as agreed. I have sent several emails to the business concerning this matter and all of my correspondences have been ignored as well. I guess they stand behind her.

Stayed 7 nights in Aug 2024

8/10 Good

Michael J

Travelled with family

24 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wish pools didn’t close at 6. Maybe some lights on balcony’s. Loved the staff at pools and entertainers. Food service great.

Stayed 7 nights in Aug 2024

8/10 Good

Camille

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property few rocks in the water so take water shoes. Staff was excellent, food and restaurants were good and the young ppl doing entertainment are awesome. Needed more or larger elevators. Room was beautiful and so was the view. Didnt like the roof as part of my room but was happy so didn't complain.

Stayed 5 nights in Aug 2024

8/10 Good

Lamar

Travelled with family and small children

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very new modern resort. Do not believe the bad reviews everything about this resort is excellent and worth visiting

Stayed 5 nights in Aug 2024

4/10 Poor

TRINH

22 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

1) the hotel credit $654 is just a joke. They put it into 60 smal coupons that you have to use at the mall outside of the resort. Each coupon required to spend double or trip spend to be able to use the couple so it’s not worth it. The hotel is not in the hotel zone so if you want to go to the mall it cost $60 taxi or 140 for outside taxi to go to Mongtegobay down town. 2) less active. Only table pool pay $2 for each game. Ping pong next to the swimming pool it’s hard to pay during the hot weather and around 5pm a lot of mosquito around. We used our mosquitoes spray but it doesn’t help. 3) The steak house and lobster doesn’t have lobster and it’s no air conditioner. Very very hot while you are waiting for food. 4) Assian Tokyo rests Has no sushi but Thai’s food which is all spicy , kids can’t eat. 5) Less tropical fruit 6) App doesn’t work so you have to go to the front desk to book for the restaurant 7) less light less activities in the resort. Kids has not thi my to play. 8) water slide has a bump that kid will get hurt. Tour are just a joke . Rip off your money Capuchino won’t open until 10 am . 9) Resort around 8 or 9pm so boring. 10) we booked for double room. Paid for ocean view and we got partial ocean view . It’s only in the corner and can’t view much. 11) bedbug and mosquitos everywhere 12) my family paid less then 2k but they got stay 8 days and upgraded to ocean view . We paid 2k more than them but got less view and less days. Never come back

Stayed 7 nights in Jul 2024

10/10 Excellent

Marie

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I like almost everything I can tell that the resort is very safe but the way people talk it seems like it’s unsafe to do activities by myself for example I went to Aruba last year I didn’t have to have transportation exactly from the resort. My husband and I took a bus to go to the downtown of Aruba cause it’s very safe there.

Stayed 8 nights in Aug 2024

4/10 Poor

Njemile

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Magdala Sincere

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the professionalism and hospitality of all the staffs. The foods options we had. The buffet was topnotch. The staffs, the foods choices at the buffet were great. The spa staffs were amazing. The entertainment every evening was great. I stayed in the hotel the entire time. As we pretty much had everything we needed at the hotel. The only bad thing is even though the cleaning staffs cleaned the room every day, and they did a good job. But we had some giant crickets and small millipedes in our room, I am not sure, how they get there. That was pretty scary. Besides that, everything was great. I look forward to staying at RIU Palace Aquarelle again, when I come back, in Jamaica again, God willing.

Stayed 7 nights in Aug 2024

10/10 Excellent

Shana

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 5 nights in Aug 2024

10/10 Excellent

Donyessha

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Best All Inclusive I’ve been to!! The food was delicious, staff were great and attentive, and the entertainment was amazing.

Stayed 4 nights in Aug 2024

10/10 Excellent

Drico

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

keyonna

19 Aug 2024

Liked: Cleanliness, property conditions & facilities

Entertainment

Stayed 3 nights in Jun 2024

8/10 Good

Lilian, Newark

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Food was good, clean beach and great views.

Stayed 4 nights in Jun 2024

8/10 Good

Vanessa

Travelled with family and small children

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Delfina, Bronx

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service

Excellent brand new resort, clean, great food and customer service and entertainment. Will go back!

Stayed 4 nights in Aug 2024

10/10 Excellent

Arlene

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros It’s a brand new property so everything is new and beautiful Rooms were clean, beds were super comfortable, Property was clean. Staff was extremely friendly. Drinks were not water down. Nightly entertainment was good Cons There were four restaurant options to make reservations for, Italian, Steak house Asian, spanish, You have to use the app and make the reservations for two days at a time it books up rather quickly. There is one large dining buffet restaurant with many options, but after a few days you feel like you’re repeating the food options. The sand is white and super soft. The water was amazing, although very Rocky in some areas. You definitely need water shoes

Stayed 5 nights in Aug 2024

8/10 Good

Neel

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Liliam Barbara

Travelled with family and small children

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Friendly staff makes all the difference. Beautiful Ocean Views all around.

Stayed 4 nights in Aug 2024

8/10 Good

Geovanni, Monroe

Travelled with partner

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room and the view was amazing

Stayed 3 nights in Aug 2024

8/10 Good

Donna

16 Aug 2024

Stayed 7 nights in Aug 2024

8/10 Good

Donna

16 Aug 2024

Liked: Property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

Hotel Riu Palace Aquarelle - All Inclusive

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Family Room, 2 Bedrooms, Ocean View (B2C-US)

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Family Room, 2 Bedrooms, Ocean View (Superior | U)

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Junior Suite, Connecting Rooms, Ocean View (C)

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Junior Suite, 2 Bedrooms, Ocean View (U)

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Junior Suite, Connecting Rooms, Partial Ocean View (C)

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Junior Suite, Partial Ocean View (U)

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Junior Suite, Ocean View (U)

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Junior Suite (Swim-Up, +18 Years Old, (L)

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Junior Suite, Oceanfront (L)

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Junior Suite, Partial Ocean View (L)

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Suite, Oceanfront (C)

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Junior Suite, Ocean View (L)

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Family Room, 2 Bedrooms, Ocean View (U)

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Junior Suite, Oceanfront (B2C-US)

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View all photos for Family Room, 2 Bedrooms, Ocean View (E)

Family Room, 2 Bedrooms, Ocean View (E)

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Family Room, 2 Bedrooms, Ocean View (B2C-CAN)

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Junior Suite, Partial Ocean View (E)

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Junior Suite, Partial Ocean View (B2C-CAN)

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View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

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Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

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View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

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Junior Suite, Oceanfront (U)

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Junior Suite, Ocean View (E)

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View all photos for Junior Suite, Oceanfront (B2C-CAN)

Junior Suite, Oceanfront (B2C-CAN)

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View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)