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Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

4.0 star property
Adults-only beachfront property with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

On the beach, white sand, free beach cabanas, sun-loungers
Banquet hall
Aerial view
11 bars/lounges, 2 poolside bars, beach bar
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot tub
  • Gym
  • Room service
The price is AU$555
includes taxes & fees
24 Dec - 25 Dec

Explore the area

Map
Cooper Penn, Falmouth, Trelawney
  • Burwood Beach
    13 min walk
  • Blue Waters Beach Club
    13 min walk
  • Gourmet Marche
    1 min walk
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    41 min drive

Room options

View all photos for Luxury Ocean view Room

Beach/ocean view

Luxury Ocean view Room

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 36.4 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 76.0 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 76.0 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 135.5 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 135.5 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite swim out Diamond Club

Terrace/patio

Luxury Junior Suite swim out Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
LCD TV
  • 59.5 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Pillow-top bed
  • 69 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Ocean view Room Diamond Club

Beach/ocean view

Luxury Ocean view Room Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 36.4 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Junior Suite Ocean view Diamond Club

View from room

Luxury Junior Suite Ocean view Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 59.5 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 29.8 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Junior Suite Ocean view

View from room

Luxury Junior Suite Ocean view

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Pillow-top bed
  • 69.4 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 112.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club | Terrace/patio

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 69.4 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

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Ocean Eden Bay - Adults Only - All inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.0 out of 5, Very good, (2765)
The price is AU$849
for 1 room
includes taxes & fees
6 Jan - 7 Jan
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About the area

Falmouth

A family-friendly stay in Falmouth awaits you at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only. Within just a 15-minute stroll, you'll find Burwood Beach and Blue Waters Beach Club. Highlights at this beachfront property include 11 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include massages, facials and mani/pedis. The restaurant, Dorado – Seafood Grill, serves seafood and is open for dinner. With 2 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site water park and gym. Additionally, you'll find free Wi-Fi in public areas, a lazy river and an outdoor tennis court. Each morning free full breakfast is offered between 7:00 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 4-property class Falmouth property include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Burwood Beach - 13 min walk
  • Blue Waters Beach Club - 13 min walk
  • Luminous Lagoon - 3 min drive
  • Martha Brae River - 4 min drive
  • Jamaica Swamp Safari Village - 8 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 41 min drive

Restaurants

  • ‪Captain's Market - ‬9 min drive
  • ‪Steakhouse - ‬9 min drive
  • ‪Kfc - ‬7 min drive
  • ‪Royalton Sands Beach Bar - ‬7 min walk
  • ‪Martini Bar - ‬7 min drive

About this property

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

Adults-only beachfront property with 3 outdoor pools
Some rates at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. WiFi and wired Internet are free in public spaces. This eco-certified property also offers a water park, outdoor tennis courts and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Falmouth property.

  • 352 guestrooms or units
  • 6 buildings
  • 11 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • Full breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offers 352 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments and manicures and pedicures.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo -Tex Mex
  • Calypso -West Indies
  • Dorado – Seafood Grill
  • Grazie Italian Trattoria
  • Zen – Teppanyaki & Asian

Things to do

  • 3 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Lazy river
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Spa tub
  • TV in common areas
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (229 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton White Sands
Royalton White Sands All Inclusive
Royalton White Sands All Inclusive Falmouth
Royalton White Sands Falmouth
Royalton White Sands All Inclusive Hotel Falmouth
Royalton White Sands All Inclusive Hotel
Royalton White ds Inclusive F
Royalton White Sands All Inclusive
Royalton White Sands Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only on 24 Dec 2024 start from AU$555.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is on Jamaica Beaches. Fun beach activities include yoga and volleyball.

Is there a spa on site at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only a romantic place to stay?

1 hot tub and free beach cabanas, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only.

Is Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only family-friendly?

No, Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is an adults-only property.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only serve breakfast?

Sure does, free full breakfast is served daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Relax with a coldie at the 2 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

There is a golf course next to Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only.

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 328 reviews" "
Rating 8 - Good. 64 out of 328 reviews" "
Rating 6 - Okay. 55 out of 328 reviews" "
Rating 4 - Poor. 31 out of 328 reviews" "
Rating 2 - Terrible. 37 out of 328 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shenell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining was top tier! The spa was top notch… staff excellent! The vibe team??? Oh gosh they were entertaining especially the pool side! Molly , lady Rea , sash , the Dj I can’t remember his name! They all deserve 5 star rating!! I love it there the vibe team made my birthday weekend extra special! Hotel smell good always clean! Room service team thankkkkk you !
Stayed 3 nights in Sep 2024

8/10 Good

Kadine

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For such a luxurious hotel to the food options was minimal, they need more dishes on the menu . This hotel is absolutely beautiful
Stayed 1 night in Sep 2024

2/10 Terrible

Avinash

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall - We would not consider coming back to the property or recommending to our friends and family. It was the opposite of a luxury stay, as we felt more stressed than relaxed. Service: We never felt settled in the property from the day we got there. We were initially told that we are getting a king room after the first night and 3 days went by with our luggage still packed in the anticipation of changing rooms. By this time it was the last day of our vacation and we lived with it. All service at the resort was extremely slow. Cleanliness: Generally the room was clean, however there plenty of little bugs in the room, we were already waiting for a room change so we expected we will get to a new room, but nothing happened there. Butler Service: We had Ardley and Tessa and beach butler Mariah who were all fantastic and made us feel relaxed. They were literally the best part of our trip. Outside of them, the service was generally poor and the hotel managers didn’t really care. In fact other guests were complaining that they never met their butlers or were even complaining how poor the butler service was. Facilities and Amenities: - Fitness centres were great - Spa was outdated and the steam rooms were not working - pools and swim up bars were great. - the open hot tub was not operational - beach chairs and beds were ok, but definitely needed to be updated. Food: All the food we had was great. The exception being Hunters Steakhouse were the food was not its best.
Stayed 5 nights in Sep 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing first time in Jamaica and I had a great experience will definitely got to this same resort again .
Stayed 3 nights in Sep 2024

2/10 Terrible

Ashaney, Montego Bay

Disliked: Staff & service, property conditions & facilities
I was unable to get dinner each nights because of the whole reservation thing and lack of assistance and customer service
Stayed 2 nights in Aug 2024

4/10 Poor

Shania Marshea

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The resort overall was nice the pools were really clean and the rooms were very modern. The food could use some updating it was the same type of food every single day for breakfast, lunch and dinner. They only served jerk chicken at the jerk hut which I thought was ridiculous. The sides would always be the same too and tasted like it was leftover from the day before. Housekeeping would come and leave towels but not wash cloths so I had to track them down everyday to find wash cloths. The staff wasn’t very attentive either. At the Buffett we would get done with our food before the waiter would come back with drinks. I guess you have to tip them before they service you in order to get good service. Overall, the resort was okay but I’ve stayed at better.
Stayed 6 nights in Sep 2024

4/10 Poor

San

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I recently stayed at the Hideaway at Royalton Blue Waters with my partner to celebrate our 6-year anniversary, and honestly, there was nothing luxurious about our experience. To say the level of service was disappointing is an understatement, from the front desk to the wait staff at the buffet. We had to get our own water when having our first lunch and when we finally asked for some, it felt like we were being a burden. It doesn’t make sense for there to only be one buffet for two hotels. That’s a recipe for chaos. The café staff were fantastic! Their infectious positive energy really lifted our sour moods. The vegan/vegetarian options are repetitive, so be prepared to eat curried chickpeas for breakfast/lunch/dinner a few times a day for a couple of days. Our room was not "ready" until 3:48 PM and it was filthy. There were ants on the luggage bench, hair in the bathroom, cobwebs in the ceiling, etc. We had to request a room change, and unfortunately, that was frustrating. We dealt with Kedisha, who didn’t apologize for the inconvenience and acted as if the room being unclean was our fault. The room change was not much better, but at least it was clean; there were two twin beds. Twin beds for adults? Some notable mentions for great service go to Cleon-Bellhop, Moesha-Buffet, Obryan-Sports Bar, Sashanna-Steakhouse, and Camille, Conigia, Kevon & Petra Lee-Café. Abbigayle-front desk. Overall, we would not recommend, it's not worth the money.
Stayed 2 nights in Aug 2024

4/10 Poor

lasheba

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had to have a room change 3 times, my 2 nd room was leaking from the roof . My floor was flooded.they kept outside area well maintained but the rooms need major repairs.
Stayed 3 nights in Sep 2024

10/10 Excellent

Garee

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Cherine

Travelled with family
Disliked: Cleanliness, staff & service
The bathroom was filthy food was horrible got wet in the cafe from the AC, fridge had 1 water when we got to the room, check in was slow overall worst resort experience not please very disappointed and the list goes on… terrible 😢 experience omg
Stayed 1 night in Aug 2024

8/10 Good

Westside

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Some staff need more training
Stayed 1 night in Aug 2024

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept and beautiful. The staff is amazing and will go above and beyond to assist your needs. The bar is a vibe ,tons of drink options and the vibes team is a good time all around. I felt so comfortable.
Stayed 4 nights in Aug 2024

10/10 Excellent

RICARDO CHIN

Stayed 2 nights in Aug 2024

6/10 Okay

Westside

Travelled with partner, Travelled with group
Liked: Amenities
Most staff was unpleasant and the food wasn't really good
Stayed 2 nights in Aug 2024

8/10 Good

Tafari

Liked: Cleanliness, staff & service
Good stay
Stayed 2 nights in Aug 2024

2/10 Terrible

sean

Travelled with partner
Disliked: Cleanliness, staff & service
I saw roaches crawling on top of the cold food area on more than one occasion. The parking was horrible, one of the security told me I could not park so I had to leave and go to Riu. I will never go back to this location.
Stayed 2 nights in Aug 2024

4/10 Poor

Kimone

Disliked: Staff & service
Property: other than the lobby and pool, looks poorly maintained. Staff/service: withe exception of 2 staff members, seems in need of retraining. Staff is noisy, boisterous discussions amongst themselves at all times even waking you in early mornings. Most seem reluctant to offer help of any kind. Food: if you are able to get it and get the correct order, food is delicious.
Stayed 2 nights in Aug 2024

10/10 Excellent

Westside

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Aug 2024

6/10 Okay

Anthony, New York

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
customer service was horrible and the food took a long time everywhere. the kids side was more fun than the adult side.
Stayed 3 nights in Aug 2024

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. The Steakhouse was great food. The beaches were nice and the pools were well kept.
Stayed 3 nights in Aug 2024

8/10 Good

Marc-Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Joycelyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and quiet. Food options were great and enjoyed most of the meals
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessie, Newark

Stayed 3 nights in May 2024

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff were amazing from beginning to end.
Stayed 3 nights in Aug 2024