2/10 Terrible
Brenda
Travelled with family
4 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a photo online on Expedia that did not in any way reflect the room we were given. Our room opened to the outside and at the end there was a little patio. The litle patio was fine. The room however smelled of mold and mildew. When my daughter and I stepped inside, we took one look and retreated from the smell. We saw what looked to be black mold on the floor. I know that there was a lot of damage to buildings after Hurricane Katrina that required rennovations and who knows where the issue stemmed from really. I do know that we could not stay in this environment.
Though we were inconvenienced, had to get transportation to the hotel, then away to a second hotel "Holy Angels" we did at least get an upgrade to a much better room. For some reason however, my booking for two nights did not show. We were called and told our "stuff" would be put out of the room if we did not pay for our second night immediately. This necessary and unexpected action really put a dampner on our stay in New Orleans. We did appreciate the effort to move us, however it was clear that much of the staff we interracted with needed "customer service" training. We felt like invaders or like we were annoying to staff. We did need to have a lot of texts because staff is not readily available in person. For example, when we moved onto the second hotel, we were told we could store our luggage a few hours as we waited for our airlines to take off. No one was at the desk at 11 for checkout.
Brenda
Stayed 1 night in Aug 2024