8/10 Good
Eric
Travelled with partner
21 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our stay was great! We arrived to friendly staff and a beautiful lobby area. The suite we booked was spacious with complimentary waters and apples. They left robes, slippers and European chocolates on the bed, which was a nice perk. The bathrooms had nice toiletries products and plenty of towels.
The hotel has its own parking garage under the building so that was nice since it was quite chilly during our stay.
The restaurant could definitely use some help. It was the slowest service we had in the 2 weeks we stayed in Italy. We decided to try the restaurant since the chef wrote a book and looked very artistic with his food creations. Our parents own fine dining restaurants in Chicago and Florida, so we are definite foodies. The presentation was very nice. The risotto and the braised veal were both absolutely incredible. The shrimp presentation was so cool but shrimp was so so for the price. A table that was friends with the chef came right after our arrival and it seemed the focus went solely to them. We counted 12 people total in the restaurant and you would have thought they had a 300 cover that evening. We were seated with wine we ordered at the bar and didn’t have our appetizer for an hour and 20 minutes. We had empty water and wine for almost an hour and finally got up to order more ourselves at the bar. We probably would have ordered a bottle once we knew we liked it and even a dessert but we were just over the terrible service. I would never eat here again.
Eric
Stayed 1 night in Sep 2024
