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Anelia Resort & Spa

4.0 star property
Beach resort with 2 outdoor pools, near Flic-en-Flac Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Anelia Resort & Spa

Exterior
2 outdoor pools, pool umbrellas, pool loungers
View from property
3 bars/lounges, swim-up bar, poolside bar, beach bar
Beach/ocean view

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
  • Room service
  • Bar
  • 24/7 front desk
  • Gym
  • Spa
The price is AU$302
includes taxes & fees
11 Jan - 12 Jan 2025

Explore the area

Map
Dolphins Bay, Flic en Flac, Flic-en-Flac
  • Flic-en-Flac Beach
    12 min walk
  • Cascavelle Shopping Mall
    5 min drive
  • Wolmar Beach
    10 min drive
  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    58 min drive

Room options

View all photos for Deluxe

Deluxe

Deluxe

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Separate bedroom
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Double Bed

View all photos for Superior

Minibar, in-room safe, desk, iron/ironing board

Superior

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Ocean View

View from room

Superior Room, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Ocean View

Room, Ocean View

Room, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Ocean view

Deluxe Ocean view

Deluxe Ocean view

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

Veranda Tamarin Hotel and Spa

Pool
All-inclusive
Spa
Free WiFi
4.4 out of 5, Excellent, (151)
The price is AU$273
for 1 night
includes taxes & fees
8 Jan - 9 Jan
Veranda Tamarin Hotel and Spa

About the area

Flic-en-Flac

A family-friendly stay in Flic-en-Flac awaits you at Anelia Resort & Spa. You'll be within a 15-minute walk of Flic-en-Flac Beach and 4.2 km (2.6 mi) from Wolmar Beach. Highlights at this beach resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Garden Spa can include hot stone massages, body wraps and body scrubs along with access to the sauna and hot tub. The theme restaurant, La Toque Blanche, serves local and international cuisine and is open for breakfast, lunch and dinner. Sunset Bar is the resort's own bar, serving drinks along with light fare. Enjoy the free kids' club, gym, outdoor tennis court and Turkish bath/hammam. 1076 square feet (100 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .In proximity to this 4-property class Flic-en-Flac resort you'll find Christian Decotter Cruise Terminal.
View more Resorts in Flic-en-FlacOpens in a new window

What's nearby

  • Flic-en-Flac Beach - 12 min walk
  • Cascavelle Shopping Mall - 5 min drive
  • Tamarin Bay - 7 min drive
  • Casela Nature and Leisure Park - 8 min drive
  • Wolmar Beach - 10 min drive

Getting around

  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.) - 58 min drive

Restaurants

  • ‪Artisan Coffee - ‬5 min drive
  • ‪Buddha Bar Mauritius at Sugar Beach - ‬5 min drive
  • ‪Mosaic - ‬11 min walk
  • ‪La Citronella restaurant - ‬4 min drive
  • ‪Gloria Fast Food - ‬13 min walk

About this property

Anelia Resort & Spa

Beach resort with 2 outdoor pools, near Flic-en-Flac Beach
Some rates at Anelia Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Anelia Resort & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Flic-en-Flac resort.

  • 150 guestrooms or units
  • 2 levels
  • 7 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 2015
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Anelia Resort & Spa offers 150 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

This Flic-en-Flac resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The Garden Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, French, German, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking; reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Burger Bar
  • Esplanade Beach Grill
  • La Toque Blanche
  • Sunset Bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • On the bay
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 80
  • Christmas Eve (24 December) Gala Dinner per child: EUR 40 (from 5 to 17 years old)
  • New Year's Day (1 January) Gala Dinner per adult: EUR 110
  • New Year's Day (1 January) Gala Dinner per child: EUR 55 (from 5 to 17 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Anelia Beach Resort Flic-en-Flac
Anelia Beach Flic-en-Flac
Anelia Beach
Anelia Resort Flic-en-Flac
Anelia Resort
Anelia Flic-en-Flac
Anelia Beach Resort Spa
Anelia Resort Spa
Anelia Resort & Spa Resort
Anelia Resort & Spa Flic-en-Flac
Anelia Resort & Spa Resort Flic-en-Flac

Frequently asked questions

What is the cancellation policy at Anelia Resort & Spa?

Anelia Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Anelia Resort & Spa?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Anelia Resort & Spa on 11 Jan 2025 start from AU$302.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Anelia Resort & Spa?

Yep, Anelia Resort & Spa has a free self car park and free valet parking.

Are there any beaches close to Anelia Resort & Spa?

Yep, Anelia Resort & Spa is a short 12-minute walk from Flic-en-Flac Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Anelia Resort & Spa?

Yep, The Garden Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Anelia Resort & Spa have a pool?

Anelia Resort & Spa has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Anelia Resort & Spa?

Anelia Resort & Spa features 2 outdoor pools, a full-service spa and a health club.

What makes Anelia Resort & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Anelia Resort & Spa.

Is Anelia Resort & Spa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Anelia Resort & Spa is a hit with families.

Is there a free airport shuttle available at Anelia Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Anelia Resort & Spa?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Anelia Resort & Spa?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Anelia Resort & Spa?

No, pets are not allowed.

Anelia Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 124 reviews" "
Rating 8 - Good. 45 out of 124 reviews" "
Rating 6 - Okay. 16 out of 124 reviews" "
Rating 4 - Poor. 16 out of 124 reviews" "
Rating 2 - Terrible. 5 out of 124 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jo

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Mychajlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......
Stayed 13 nights in Apr 2024

10/10 Excellent

SHIRAZ

Travelled with group
Stayed 4 nights in Jan 2024

6/10 Okay

Mike, Imperial BEach

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2023

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay overall. Nice food and activities. Highly recommended
Stayed 7 nights in Jul 2023

4/10 Poor

Trisha

Disliked: Amenities, property conditions & facilities
The hotel looked different from its pictures and the property looks old. Renovations is needed and the worse experience was the Spa. I got the worst manicure. The lady cut my nails back so far it looks awful. She also did not offer to put nail polish on. I didn’t realize until I was checking out that I could get color but it would have cost more. She didn’t inform me or offer the option. The entire staff at the spa also were not very friendly at all. They were very young. I’m not sure if it was a language thing or not. I was nice and explained that my French wasn’t that great. Everything else was good. The restaurant staff was friendly and efficient. The food was good and had a few varieties which were alright.
Stayed 2 nights in Apr 2023

10/10 Excellent

eliran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

eliran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

eliran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Larno, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in Flic n Flac, with good pool and views.
Stayed 2 nights in Apr 2023

4/10 Poor

helen

Business traveller
Disliked: Cleanliness, staff & service
The room cleaning is slapdash. The waiting staff are slow and as a single woman they tended to ignore me. The food is very average. I ordered room service due to feeling unwell and they failed to deliver it. The towels are old and not replaced as the towel booth shuts very early. Not a great hotel. I wouldn’t recommend it.
Stayed 1 night in Mar 2023

8/10 Good

Ify

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability of free water activities for guests was rather thoughtful
Stayed 3 nights in Aug 2022

8/10 Good

Bundhoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Sarah, Perth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expected more.from the property. Room floors were dirty, curtains had holes in them Room service took 45mins and food quality was poor and pricey No international sockets in room Lamp not working Tv fuzzy and apps not working Construction noise woke us up in the earlymorning. But never any.mention from hotel when booking that there would be any noise concerns We were woken at 07:30am by knocking on our door just to give us an iron that we had requested the day before Pool was dirty and umbrellas most of them missing pins to be able to open and use Staff were not helpful when struggling to open the umbrella. Maintenance and exposed brickwork in garden areas which were dangerous Ordered a burger from burger bar and had sand in the lettuce and something black and hard Buffet breakfast was terrible with dirty food preparation areas and buffet not being replaced. For example no bacon in bacon tray and it was 09am Terrible service from wait staff . Had to ask for coffee and ask to be seated. Dirty tables which werent cleaned properly On the day of checkout we had a person waiting outside our room at 1045 , 15 minutes before check out.time to ask us to leave. we felt rushed and not accomodated. Tennis court very poor condition General.hotel facilities poor condition Food was poor quality at high prices Staff werent very friendly. Especially at the pool cabana. What seems.like an amazing hotel in pictures leaves alot to be desired for and for the high price we expected better
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had the perfect view to wake up to every morning. The staff were friendly,helpful and went out of their way to deliver any special request we asked for. The meals and amenities were exceptional. Definitely will be going back to Anelia Resort & Spa
Stayed 10 nights in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location as it was walking distance to shops close and central to other places such as Port Louis, Curepipe, Cascavelle, Casela and so on. We had a great room with a balcony with a sea view and palm trees. Was awesome waking to the sound of birds and waves every morning and amazing sunrise and sunset. The staff fantastic and very helpful. There were a few that were inexperienced due to only being there a short while but they were still great. What I didn't like was a few issues we had with our room but that was sorted eventually that it did not really have any affect on our stay.
Stayed 10 nights in Oct 2019

4/10 Poor

Stephen, UK

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a three bedroom villa, which was in very poor condition. The cupboards were broken, the air conditioners didn't work properly and the curtains didn't close all the way, so it got light at 5:30am. The restaurants only had buffet food, which was ok but it was pretty much the same every day. We took scuba gear but the hotel dive center was not operational because the dive guide was off sick - and they couldn't really be bothered to arrange something else with a different dive center. We also tried leaving our two children (3 and 5) in the kids club and half and hour later the 3 year old arrived back at the room, by herself, having decided to leave. Nobody stopped her. That was the last time we saw any staff at the kids club - the doors were open for the remainder of our stay but no staff. On the whole, the hotel staff were pretty indifferent to guests - we were told we couldn't eat outside because they didn't have tables for 5 people. After much debate, they managed to put two together. But it was the same debate every night.... I asked the reception four times over two days to restock the minibar fridge with bottled water and each time they said they would do it, then just didn't. For the price, this hotel was not good value for money.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gardens were meticulous , food was enjoyable had a private beach
Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Only stayed one night on half board.Was a bit disappointed that had to pay for a bottle of water for dinner.
Stayed 1 night in Aug 2019

8/10 Good

Yashmika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay was amazing. Staff were super friendly and helpful. There are just too many flies and when we left early NO BREAKFAST was provided even though we paid for this. The hotel is situated in a brilliant pace. Everything was walking distance away. The facilities are amazing and the hotel is stunning. I think they need to invest in some heated pools if possible.
Stayed 5 nights in Jul 2019

6/10 Okay

Megan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
10 years ago....maybe
We were on our honeymoon and not once did we feel special. I booked this for us and my new husband was really happy but as I saw all the pictures online and knew what to expect, I was thoroughly disappointed. The whole resort looked like back in its day, it was somewhere really special. Great location. Private beach. A few on site restaurants. Two pools. Swim up bar. Sign me up! We don’t normally spend that kind of money somewhere but with it being our honeymoon we splashed out (the Hilton was too far out of our budget) and I don’t feel like we got our money’s worth. They built this resort then spent minimal money since. It’s run down and old. The equipment is all old. The gym was a little sad and don’t get me started on the tennis court that had fencing with a huge gap at the bottom and we kept losing our balls! All these things were all just small things really but when you put them all together, I was disappointed and felt like there was no love here...... There was one lady in the restaurant however that was the only person that would make my day. She had a genuine smile always and made us feel special. That’s how it should be done Anelia! (I think her name was Tithee) Give that girl a raise and let her run the joint cos you guys don’t know what you’re doing in the service industry
Stayed 6 nights in May 2019

2/10 Terrible

Apsah

Liked: Staff & service
Disliked: Cleanliness, room comfort
Let The Buyer Beware
The ad on the website was misleading. I was promised a king bed and a sofa bed, but I ended up with only one king bed. When I complained, the hotel staff said that the ad on hotel.com was the old ad, and that the rooms are no longer like the ad, and that there was nothing they could do. I was in a cramped situation with relatives, and I was forced to checkout a day early, since the situation was very awkward and uncomfortable. I feel I was misled, and cheated. And as the icing on the cake, the food at the hotel made me ill. Hotels.com needs to do a better job of making sure that the ads are truthful.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019