2/10 Terrible
Dominic
20 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Appalling. No hot water for the entirety of my stay. Cold showers - with complaints about this answered with a shrug. Room stiflingly hot as no working AC and shutters not closed on arrival to shield sun. "Manager" offered "solution" of a fan, which was broken, noisy and useless. Asked for iron and ironing board. Was given a broken iron and a board with no cover - bare metal. I kid you not. Slow, single elevator inexplicably has glass walls, stained by grease, offering a "view" of the rubbish and pigeon poop in the "courtyard" below. Major water leaks from roof left puddles in corridors. This in an allegedly four-star hotel. It is one to two stars AT BEST but way, way overpriced for this level of service, comfort, cleanliness and basic competence. Avoid like the plague. You can do far better for your money in Florence. This hotel is an embarrassment to the city. And it has made me question Expedia’s ratings, given how highly Expedia thought of it. A review needed there.
Dominic
Stayed 2 nights in Oct 2024