This hotel is very far from the center of Florence although they advertise being closer than they are. The buses are not very reliable in terms of timing as far as getting you to and from Florence easily. The fifteen minutes mentioned to Florence in the advertisements is actually referring to the outskirts of Florence. The center is usually more like thirty to forty minutes or even an hour sometimes to the city center by bus, and that's if the bus even arrives on time. The area in which the hotel is located is very run down, uncomfortable, unsafe, especially for women and children, and not very clean or sanitary. The hotel staff are very nice. The family who run it are very sweet. But they need to be more knowledgeable as far as how to navigate within the area and into the center of Florence. There is not always someone at the hotel who speaks English. And there is no one available at the hotel desk from 10 or 11 pm until 7am daily. You have to enter a password at the front door to let yourself in and if you forget the password, you are locked out. If you need help between those hours at night, you have to wait until morning before you can get assistance. You must check in before those times, otherwise you will not get in and will have to wait until the morning. The bathrooms and flooring need work and the breakfast provided is minimal and not worth the price. Though this is advertised as a hotel, it has more of a hostel like atmosphere with private bathrooms and rooms, at the price of a hotel.