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Hotel Universo

3.0 star property
Hotel with a 24-hour front desk, steps from Historic Centre of Florence
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Universo

Deluxe Room
Interior
Front of property - evening/night
Superior Double or Twin Room, View | Room amenity
Deluxe Room | Bathroom

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Piazza Santa Maria Novella, 20, Florence, FI, 50123
  • Historic Centre of Florence
    1 min walk
  • Basilica of Santa Maria Novella
    1 min walk
  • Piazza di Santa Maria Novella
    1 min walk
  • Florence (FLR-Peretola)
    23 min drive

Room options

View all photos for Superior Double or Twin Room, View

Superior Double or Twin Room, View

Superior Double or Twin Room, View

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 23.0 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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The price is AU$207
for 1 night
includes taxes & fees
30 Nov - 1 Dec
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About the area

Florence

Hotel Universo puts you in the heart of Florence, within steps of popular attractions like Historic Centre of Florence and Basilica of Santa Maria Novella. Highlights at this hotel include in-room free WiFi and LCD TVs. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include laundry facilities, a computer station and express check-in. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 3-property class Santa Maria Novella hotel include Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore.

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza di Santa Maria Novella - 1 min walk
  • Cathedral of Santa Maria del Fiore - 7 min walk
  • Ponte Vecchio - 10 min walk
  • Uffizi Gallery - 12 min walk

Getting around

  • Unità Tram Stop - 1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Peretola Airport (FLR) - 23 min drive

Restaurants

  • ‪Vyta - ‬2 min walk
  • ‪Shake Cafe - ‬1 min walk
  • ‪Banki Ramen - ‬1 min walk
  • ‪Fiddler's Elbow - ‬2 min walk
  • ‪Giglio Rosso - ‬2 min walk

About this property

Hotel Universo

Hotel with a 24-hour front desk, steps from Historic Centre of Florence
Hotel Universo offers its guests multilingual staff, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. Hotel Universo also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Florence hotel is smoke free.

  • 42 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Hotel Universo offers 42 accommodations with minibars and complimentary slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels. Bathrooms include baths or showers, bidets and hairdryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 48 per night)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • Lift

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 4 November 2024 to 31 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 48 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

Property Registration Number IT048017A1SHCBGE33

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

What is the cancellation policy at Hotel Universo?

Hotel Universo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Universo?

Yep, Hotel Universo has a self car park for EUR 48 per night.

Is there a free airport shuttle available at Hotel Universo?

No, Hotel Universo does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Universo?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Universo?

No, pets are not allowed.

Hotel Universo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 259 out of 810 reviews" "
Rating 8 - Good. 327 out of 810 reviews" "
Rating 6 - Okay. 148 out of 810 reviews" "
Rating 4 - Poor. 45 out of 810 reviews" "
Rating 2 - Terrible. 31 out of 810 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

sergio

Travelled with family
Liked: Staff & service
Firenze Pisa
The room was l ocated on the 3.5 floor, there were stairs to go up from the 3rd floor or come down 1/2 a floor from the 4th, hard to explain. The room was older than expected and the plumbing in the bathroom sink was clogged
Stayed 2 nights in Jul 2024

8/10 Good

DAVID, AUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a really large, unique room. Everything was very nice. Can be a little loud at night, but that’s to be expected in an area like this. Only cons: shower was a bit small for someone with wide shoulders. They lock the doors at a certain time every night and getting in/out can be a hassle. But overall would stay again.
Stayed 2 nights in Jul 2024

6/10 Okay

BARBARA

Travelled with family
Liked: Staff & service
Location great. But room very minimal. No mirrors in the main part of the room; air conditioning sparingly; no room safe.
Stayed 3 nights in Jul 2024

10/10 Excellent

Duong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a decent hotel at prime location. Services are nice, room is small and not fancy but clean. Overall, I’d recommend this and would return.
Stayed 2 nights in Jul 2024

6/10 Okay

Friendy

Travelled with family
Stayed 1 night in Jul 2024

10/10 Excellent

Fayez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

JUANJO

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty close to everything
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No view from balcony But everything good
Stayed 1 night in Jul 2024

8/10 Good

Donna

Close to everything
Great service. Needs better lighting in bathroom. Great place to stay. Near trains and close to everything of tourist desires.
Stayed 3 nights in Jul 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 10/10.
The location is perfect. Step out of the airport and 50 meters away is the T2 tram that takes you right into the heart of Florence, get off at the final stop and the hotel is 50 meters in front of right at the beautiful square. The staff are helpful and lovely and the rooms are perfectly clean, we were lucky enough to get a view across the square.
Stayed 3 nights in Jul 2024

10/10 Excellent

Timothy, Washington

Stayed 2 nights in Jun 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to make a last minute reservation because our Air B&B had some issues. I booked one of the last rooms less than 24 hours before check in for me and my two daughters. We were greeted kindly, offered a room with a view, and were grateful for the clean, comfortable, and efficient accommodations. The square below is a little loud, but it didn’t impact us getting to sleep.
Stayed 1 night in Jun 2024

8/10 Good

Adham, LA VERNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I reached the hotel, I was given a small room. Upon talking to the front desk about it, he told that the room is standard size by Italian measures. Nevertheless, he moved me to a bigger room. Very happy with this hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

FLEMING, HOUSTON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this little jewel in Florence. We were lucky enough to get the only room with a balcony over looking the square and church! Room 513! The front desk staff was so kind - all of them! And very helpful with recommendations! There are food shops with outdoor dining right outside the front steps of the hotel! We very much enjoyed this hotel and location
Stayed 3 nights in Jun 2024

10/10 Excellent

Yvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Susan

Stayed 3 nights in Jun 2024

10/10 Excellent

Jane

Stayed 2 nights in May 2024

6/10 Okay

Rachel

Travelled with family
Disliked: Amenities
very small rooms, noisy (expected that) no place in room to relax need updating rooms. musty but clean.
Stayed 3 nights in May 2024

10/10 Excellent

Miss Tamsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for location and facilities
Superb location, room and views. Lovely staff and really helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Gregory

Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff, very clean room great balcony with view of Santa novella. Many restaurants within the block
Stayed 3 nights in May 2024

8/10 Good

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well located.
Stayed 3 nights in May 2024

6/10 Okay

Deborah

Liked: Staff & service
Front desk staff were very nice. Room was unfortunately dark and unattractive . Shower very small but worked well. But the location could not have been better, good restaurants , close to train station . Budget friendly!
Stayed 2 nights in May 2024

10/10 Excellent

Simon, Pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the location and services provided.
Stayed 3 nights in May 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is good for a very basic experience with a bed and a shower. It is located in a very walkable area in the heart of Santa Maria Novella. Staff was nice. It was very inconvenient with the WiFi night working for the length of our stay and they didn’t want to give us any kind of credit on our bill because we booked with a third party. There is WiFi in the square but I like to call my family after I’m done for the night and ready for bed. Otherwise, it was just ok.
Stayed 3 nights in May 2024