2/10 Terrible
violeta, Honolulu
Travelled with group
19 Oct 2024
Liked: Cleanliness
Very disappointed,came in past 3 PM and claimed that room is not ready and they’re fixing the AC since it’s not working . Receptionist person keeps saying in 20 min it will be ready , still when I asked back she tells me again give me another 5 min. Guests that were coming to check in after me got their rooms while I was still waiting. I told her am really tired and just came in from a 16 hour flight and need to rest and shower. I asked her back again and it was past 4 PM and she tells me room not ready. When I told her will complained to Alessandra and Expedia for false promises to check in and her boss came in and finally took care to give me a room. Will never come to this hotel again.
violeta
Stayed 1 night in Oct 2024