6/10 Okay
Kelly, Newton
Travelled with family
21 Sept 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel is clean and quiet, not good for walking anywhere, the city is about a 15 -20 minute cab ride away. We intentionally chose a place further away for relaxation, as this was a midpoint in our trip. The front desk staff were not the friendliest and got rude when we had an issue with them regarding something which i will describe below. The food was good and Ben was an amazing server. Now the issue, in Europe, we have travelled a decent amount and we are aware that you need to put the room card in the wall for electricity to work. They apparently use the system (a light is outside the door if the card is pushed in the slot) to determine their ability to walk into your room unannounced, no knocking, calling out, etc. The room had already been cleaned that morning, this was early afternoon, you can imagine my surprise when i had ran back to the room, in the middle of the day, therefore no lights were needed and had just come out of the bathroom and was grabbing my things (in my bathing suit and cover up) to have a 30 something year old man walk in unannounced and not even wearing a hotel shirt. He was shocked to see me and immediately closed the door. I walked out to the hallway, I asked him what he needed. He indicated that he worked for the hotel and offered no explanation, just left. I went to the front desk and explained the situation to them and they were rude and said it was there policy to trust the light. I think they should at least knock but thats me
Kelly
Stayed 2 nights in Sep 2024
