4/10 Poor
Kerstin
Travelled with partner, Travelled with group
18 Nov 2024
There was a fire at the hotel. We all had to leave our rooms at 5 am in the morning. A dryer was burning and we were all on the street for over an hour. No communication, no apology and no compensation for the incident, such as a breakfast or a drink or a refund for the night. The food at restaurant was overpriced and terrible - burned pork and apparently the last one. At least they apologized and made it up. This was our 2nd time at the property because we had a great time last time. We brought friends , but we won't come back. Very disappointing! Also beach chairs complementary but the umbrella $30. Absolutely worthless - who needs beach chairs with no umbrella. Also waited forever for towels at the beach.
Kerstin
Stayed 3 nights in Nov 2024