6/10 Okay
Lisa
26 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and tidy and it is well situated.
For an international hotel in a peak tourist area I am surprised that majority of the staff ONLY speak Portuguese. I speak Spanish and English and almost no Portuguese. I appreciate that the hotel is located in Brazil; however given it is located in a peak tourist area it is not really good enough.
I ordered room service one night and requested a bottle opener to open some beer I’d bought. The staff in the restaurant said “yes”, but the room service attendant didn’t bring one. When I friend to explain he didn’t speak anything other than Portuguese. He went down to reception / the restaurant and told them what happened. They called my room, but again the person calling only spoke Portuguese. She then hung up on me when I didn’t understand her. They then called back at which point I refused to answer as there was no point in trying to talk over the phone, as I had expressed my desire to do this the day before.
The hotel would benefit greatly from having staff trained to speak more than one language, especially in a peak tourist area so close to the Argentine boarder (where they speak Spanish!)
On my last day they turned off access to my room before check out time. I discovered this by trying to open my room with my key which did not work. I then had to return to reception and try to explain that they had locked me out and my stuff was still inside my room.
Overall not a fantastic experience which is a shame.
Lisa
Stayed 2 nights in Oct 2024