4/10 Poor
Geoff
27 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
We had reserved a room with a King Bed through Hotels.com for one night. When we arrived, the host at the desk gave us an ADA room. When we asked to be moved to a non-ADA room, the type of room we requested, he told us he was unable to do so and that hotels.com sends their information to Hilton hotels specifically requesting ADA, regardless of what the user requested. When I showed him our reservation, the front desk host stated there weren't any more rooms available as they were booked solid.
During our short stay, we never saw another hotel guest - not in the elevators nor in the lobby. We saw three people in the lobby bar that evening, but that was it.
It happened that the same person was at the front desk when we checked out and he asked us how our stay was. When I told him that we doubted the hotel was booked as he had stated and that we suspected he was being untruthful, he stated that he was sorry that there weren't more people in the lobby to show us how many people were staying there. I told him he didn't have to be a jerk and that this is no way to treat a customer who just spent a fair amount of money for a type of room they didn't reserve. I will never stay at that Hilton again.
Geoff
Stayed 1 night in Aug 2024