8/10 Good
Christopher
15 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, other guests unruly and disrespectful
I needed to quickly find a place to stay in the Milford DE area due to a wake/funeral. Most places were either booked or close to. The Springhill Suites was my choice. To be perfectly honest, it was a good choice. The room was clean, roomy, enough furniture, and felt cozy. It was perfect to come back to after two emotionally filled days.
I wasn’t a big fan of the breakfast. Only one milk option, not many choices in general, and considering there was a soccer group, there were long lines for the waffle maker. But this still would not have made me change my mind. The staff was extremely courteous and friendly even under these conditions.
What prevents me from giving the hotel a 5* was the above mentioned soccer team and their parents. When I found out about the group, I knew what to expect; parents that will want to unwind and let their kids run wild throughout the night. It happens. The expectations of a loud hallway, kids running, and loud tv’s blasting at late hours. What I didn’t expect was to have my door prank knocked between 10 and 11pm. Maybe if I didn’t just come back from a funeral I’d have more patience or understanding, but I really don’t.
I worked in hospitality and understand you cannot control your patrons. I did report this the next day and telling the staff that the parents need to be made aware of this and for them to be better parents and show their kids to have respect for other people.
I’m sure under different circumstances, this is a 5* place.
Christopher
Stayed 2 nights in Apr 2025
