THE BASICS FUKUOKA

4.0 star property
Hotel with a fitness centre, near Canal City Hakata
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for THE BASICS FUKUOKA

Reception
Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5)
In-room safe, blackout curtains, free WiFi, bed sheets
Exterior detail
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Explore the area

Map
2-14-1, Hakataeki Higashi, Hakata-ku, Fukuoka, Fukuoka, 812-0013
  • Amu Plaza Hakata
    14 min walk
  • Canal City Hakata
    2 min drive
  • Sumiyoshi Shrine
    2 min drive
  • Fukuoka (FUK)
    6 min drive

Room options

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 48 sq m
  • Sleeps 2
  • 2 Double Beds

Double Room, Non Smoking (Suite King)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 43 sq m
  • Sleeps 4
  • 2 Large Single Beds

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 43 sq m
  • Sleeps 2
  • 2 Large Single Beds

Run of the House(No requests acceptable) for Single Use, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Double Bed

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 35 sq m
  • Sleeps 2
  • 2 Large Single Beds

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 30.5 sq m
  • Sleeps 2
  • 2 Large Single Beds

Executive Double Room with Club Lounge Access, Non Smoking (Episode 2)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3) (Single Use)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 35 sq m
  • Sleeps 1
  • 2 Large Single Beds

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5) (Single Use)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 43 sq m
  • Sleeps 1
  • 2 Large Single Beds

Deluxe Twin Family Room, Non Smoking (Chapter 4)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
Private bathroom
  • 45 sq m
  • Sleeps 6
  • 2 Large Single Beds

Superior Twin Room, Non Smoking, Corner (Chapter 3)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
Private bathroom
  • 37.5 sq m
  • Sleeps 5
  • 2 Large Single Beds

Superior Double Room, Non Smoking (Chapter 3)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 37 sq m
  • Sleeps 5
  • 1 Queen Bed

Moderate Double Room, Non Smoking (Chapter 2)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

Superior Twin Room, Non Smoking (Chapter 3)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
Private bathroom
  • 35 sq m
  • Sleeps 5
  • 2 Large Single Beds

Superior Twin Room, Non Smoking (Chapter 3) (Single Use)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 2 Large Single Beds

Deluxe Twin Family Room, Non Smoking (Chapter 4) (Single Use)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 2 Large Single Beds

Superior Twin Room, Non Smoking, Corner (Chapter 3) (Single Use)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
Private bathroom
  • 37.5 sq m
  • Sleeps 2
  • 2 Large Single Beds

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1) (Single Use)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 30.5 sq m
  • Sleeps 1
  • 2 Large Single Beds

Standard Double Room, Non Smoking (Chapter 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room, Non Smoking (Story)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 74 sq m
  • Sleeps 2
  • 2 Double Beds

Moderate Twin Room, Non Smoking (Chapter 2) (Single Use)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

Superior Double Room, Non Smoking (Chapter 3) (Single Use)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

Executive Double Room with Club Lounge Access, Non Smoking (Episode 2) (Single Use)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6) (Single Use)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 48 sq m
  • Sleeps 1
  • 2 Double Beds

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4) (Single Use)

Highlights

Air conditioning
Club Lounge
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Separate bath and shower
  • 43 sq m
  • Sleeps 1
  • 2 Large Single Beds

Moderate Double Room, Non Smoking (Chapter 2) (Single Use)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room, Non Smoking (Chapter 1) (Single Use)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

Moderate Twin Room, Non Smoking (Chapter 2)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Large Single Beds

Standard Twin Room, Non Smoking (Chapter 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Large Single Beds

Run of the House(No requests acceptable) for 2 people, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds OR 1 Double Bed

Story King Room

  • Sleeps 2
  • 1 King Bed

Twin Room-Episode 4

  • Sleeps 4
  • 2 Double Beds

Double Room-Episode 2

  • Sleeps 2
  • 1 Queen Bed

Twin Room-Episode 1

  • Sleeps 2
  • 2 Double Beds

Twin Room-Episode 3

  • Sleeps 2
  • 2 Double Beds

Twin Room-Chapter 3

  • Sleeps 3
  • 2 Double Beds

Twin Room-Episode 6

  • Sleeps 2
  • 2 Double Beds

Twin Room-Chapter 2

  • Sleeps 2
  • 2 Single Beds

Double Room-Chapter 1

  • Sleeps 2
  • 1 Double Bed

Story Twin Room

  • Sleeps 2
  • 2 Double Beds

Twin Room-Episode 5

  • Sleeps 2
  • 2 Double Beds

Twin Room-Chapter 1

  • Sleeps 2
  • 2 Single Beds

Double Room-Chapter 3

  • Sleeps 2
  • 1 Queen Bed

Twin Room-Chapter 4

  • Sleeps 4
  • 2 Double Beds

Conner Twin Room-Chapter 3

  • Sleeps 3
  • 2 Double Beds

Double Room-Chapter 2

  • Sleeps 2
  • 1 Double Bed

Similar properties

About the area

Fukuoka

At THE BASICS FUKUOKA you'll be 1.7 km (1 mi) from Canal City Hakata and 3.3 km (2.1 mi) from Marine Messe Fukuoka. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, WHY NOT, serves Modern European cuisine and is open for breakfast and lunch. Other amenities include free Wi-Fi in public areas and a gym. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 4-property class Hakata Ward hotel include Port of Hakata and Mizuho PayPay Dome Fukuoka.

What's nearby

  • Canal City Hakata - 2 min drive - 1.7 km
  • Fukuoka Anpanman Children's Museum - 3 min drive - 2.9 km
  • Marine Messe Fukuoka - 3 min drive - 3.4 km
  • Tenjin Underground Mall - 3 min drive - 3.0 km
  • Port of Hakata - 3 min drive - 4.2 km

Getting around

  • Hakata Station - 5 min walk
  • Higashi-Hie Station - 9 min walk
  • Fukuoka (FUK) - 6 min drive

Restaurants

  • ‪Seattle's Best Coffee - ‬5 min walk
  • ‪博多もつ鍋前田屋総本店 - ‬3 min walk
  • ‪焼鳥ただし 博多本店 - ‬5 min walk
  • ‪あ・うんのぬくぬく家博多店 - ‬4 min walk
  • ‪つくよみ - ‬3 min walk

About this property

THE BASICS FUKUOKA

Hotel with a fitness centre, near Canal City Hakata
There's a restaurant on site. Public spaces have free WiFi. THE BASICS FUKUOKA also features a fitness centre, dry cleaning/laundry services, and a front desk safe.

This 4-star Fukuoka hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 13 levels
  • Built in 1993
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Dining venue
THE BASICS FUKUOKA offers 238 accommodations with a safe and complimentary bottles of water. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, bidets, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include a hairdryer and blackout curtains.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • WHY NOT

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service

Accessibility

  • Lift

More

  • 1 building
  • 13 floors
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 1500 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay, PayPay and LINE Pay
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, cash, mobile payments, Alipay, PayPay and LINE Pay.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

THE BASICS FUKUOKA Hotel
THE BASICS FUKUOKA Fukuoka
THE BASICS FUKUOKA Hotel Fukuoka

Frequently asked questions

What is the cancellation policy at THE BASICS FUKUOKA?

THE BASICS FUKUOKA offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at THE BASICS FUKUOKA?

Onsite parking is limited.

Are there any beaches close to THE BASICS FUKUOKA?

The closest beach to THE BASICS FUKUOKA is Momochi Beach (7 km).

Does THE BASICS FUKUOKA serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at THE BASICS FUKUOKA?

No, THE BASICS FUKUOKA does not offer an airport shuttle service.

Is there a bar or restaurant at THE BASICS FUKUOKA?

Yep, you can grab a meal at THE BASICS FUKUOKA's onsite restaurant that serves Modern European cuisine.

What time are check-in & check-out at THE BASICS FUKUOKA?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at THE BASICS FUKUOKA?

No, pets are not allowed.

THE BASICS FUKUOKA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 757 out of 1195 reviews" "
Rating 8 - Good. 305 out of 1195 reviews" "
Rating 6 - Okay. 94 out of 1195 reviews" "
Rating 4 - Poor. 24 out of 1195 reviews" "
Rating 2 - Terrible. 15 out of 1195 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Siu Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Mona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and new and updated. Very limited direct access. 10mins walk to bus stop or train station.
Stayed 2 nights in Aug 2024

10/10 Excellent

Noriaki, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very quiet and safe, however bit far from Hakata station & Fukuoka Airport.
Stayed 1 night in Aug 2024

10/10 Excellent

YUEN FAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can read books while you are waiting for check in.
Stayed 1 night in Aug 2024

10/10 Excellent

PUI YIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast is very good
Stayed 3 nights in Aug 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and ambience. Only problem is no washing machine if you decide to do laundry
Stayed 10 nights in Jul 2024

10/10 Excellent

Mary

Stayed 4 nights in Jul 2024

8/10 Good

Bonita Tak Yee

Travelled with family
Liked: Cleanliness
I stayed in this hotel few years ago before its name changed to Basic. I really like the location of this hotel. The service was good, but the staff was not as knowledgeable as before.
Stayed 7 nights in Jul 2024

6/10 Okay

Wai Chin

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The room is spacious. The hotel looks new and clean but I will not stay at this hotel again. Location is not good. Concierge service is poor.
Stayed 1 night in Jul 2024

6/10 Okay

Claire S

Stayed 2 nights in Jul 2024

10/10 Excellent

Man Hin

Stayed 1 night in Jul 2024

10/10 Excellent

Hin So

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room compare to other hotel in Japan. Quiet and clean. Staff is helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super cool hotel! And close from hakata station! Will come back again!
Stayed 1 night in Jul 2024

10/10 Excellent

Pui Lam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Bart

Stayed 1 night in Jun 2024

10/10 Excellent

Edgar

Stayed 3 nights in Jul 2024

10/10 Excellent

Alexei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Large clean room. Walking distance to Hakata station.
Stayed 4 nights in May 2024

10/10 Excellent

mok, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here, great hotel in nice quiet location
Stayed 4 nights in Jul 2024

8/10 Good

Choi Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 8 nights in Jun 2024

8/10 Good

KIT YING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast and parking all good
Stayed 5 nights in Jul 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!
Stayed 3 nights in Jun 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!
Stayed 1 night in Jun 2024

6/10 Okay

Edwin

Stayed 3 nights in Jun 2024

10/10 Excellent

Yukari, Emeryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service!
Stayed 3 nights in Jun 2024