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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property
Luxury hotel with marina and full-service spa

Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Junior Suite
View from room
Minibar, in-room safe, iron/ironing board, free WiFi
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Hot tub
  • Parking available
  • Bar
The current price is AU$297
includes taxes & fees
4 Mar - 5 Mar

Explore the area

Map
Largo Antonio Nobre, Funchal, 9004-531
  • Madeira Casino
    ‪8 min walk‬
  • CR7 Museum
    ‪11 min walk‬
  • Avenida do Mar
    ‪14 min walk‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪22 min drive‬

Room options

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free WiFi

Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Bidet
Hairdryer
  • 63 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Bidet
Hairdryer
  • 62 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

Highlights

Balcony
Air conditioning
LCD TV
Bathrobes
Bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View

Double or Twin Room, Sea View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Hairdryer
Shower/bath combination
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Pool View

Minibar, in-room safe, iron/ironing board, free WiFi

Double or Twin Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Hairdryer
Shower/bath combination
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite (Superior)

Junior Suite (Superior)

Junior Suite (Superior)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Bidet
Hairdryer
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Double or Twin Room, City View

View from room

Classic Double or Twin Room, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Hairdryer
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room (2 Extra Beds)

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room (2 Extra Beds)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Family Room (Extra Bed)

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room (Extra Bed)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 3
  • 2 Single Beds and 2 Single Sofa Beds

Double Classic Sea View (2Ad)

  • Sleeps 2

Classic Single Mountain View (1Ad) Non Refundable

  • Sleeps 1

Single Sea View

  • Sleeps 1

Family Room (4Ad) Non Refundable

  • Sleeps 4

Double Pool View

  • Sleeps 2

Double/Twin Classic Mountain View (2Ad)

  • Sleeps 2

Single Classic Mountain View (1Ad) Non Refundable

  • Sleeps 1

Junior Suite 1/2 Pax

  • Sleeps 2

Double

  • Sleeps 2

Classic Sea View (2Ad)

  • Sleeps 2

Classic Pool View Single Use Non Refundable

  • Sleeps 1

Family Room (2Ad+1Ch)

  • Sleeps 3

Classic Single Mountain View (1Ad)

  • Sleeps 1

Family Room (2Ad) Non Refundable

  • Sleeps 2

Classic Pool View Single Use

  • Sleeps 1

Suite (2Ad)

  • Sleeps 2

Classic Single Mountain View (1Ad) Non Refundable

  • Sleeps 1

Family Room 1/3

  • Sleeps 3

Family Room (2Ad+1Ch)

  • Sleeps 3

Classic Pool View Single Use

  • Sleeps 1

Double Sea View (2Ad)

  • Sleeps 2

Suite (2Ad+1Ch)

  • Sleeps 3

Family Room (2Ad)

  • Sleeps 2

Single Classic Sea View (1Ad)

  • Sleeps 1

Classic Mountain View (2Ad) Non Refundable

  • Sleeps 2

Double Classic Sea View (2Ad)

  • Sleeps 2

Junior Suite (2Ad+1Ch)

  • Sleeps 3

Single Room

  • Sleeps 1

Classic Mountain View (2Ad)

  • Sleeps 2

Family Room (4Ad)

  • Sleeps 4

Classic Sea View Single Use

  • Sleeps 1

Single Classic Sea View (1Ad)

  • Sleeps 1

Double Classic Sea View (2Ad) Non Refundable

  • Sleeps 2

Family Room (2Ad+1Ch)

  • Sleeps 3

Junior Suite (2Ad)

  • Sleeps 2

Classic Pool View Single Use Non Refundable

  • Sleeps 1

Junior Suite (2Ad+1Ch)

  • Sleeps 3

Double/Twin Classic Pool View

  • Sleeps 2

Single Classic Sea View (1Ad) Non Refundable

  • Sleeps 1

Single Classic Sea View (1Ad) Non Refundable

  • Sleeps 1

Classic Single Mountain View (1Ad)

  • Sleeps 1

Single Pool View

  • Sleeps 1

Classic Single Mountain View (1Ad)

  • Sleeps 1

Classic Mountain View (2Ad)

  • Sleeps 2

Family Room (4Ad)

  • Sleeps 4

Suite 2Ad

  • Sleeps 2

Family Room (2Ad+1Ch)

  • Sleeps 3

Family Room (4Ad)

  • Sleeps 4

Classic Single Mountain View (1Ad)

  • Sleeps 1

Classic Pool View Single Use

  • Sleeps 1

Family Room 4Ad

  • Sleeps 4

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About the area

Funchal

A luxury stay in the heart of Funchal awaits you at Pestana Carlton Madeira Ocean Resort Hotel. Within just a 10-minute stroll, you'll find Madeira Casino and Santa Catarina Park. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The buffet restaurant, Arcos, is open for breakfast and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, marina, gym and Hot tub. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 5-property class Funchal hotel include CR7 Museum and Funchal Farmers Market.

What's nearby

  • CR7 Museum - 11 min walk
  • Funchal Marina - 15 min walk
  • Lido Bathing Complex - 18 min walk
  • Funchal Farmers Market - 3 min drive
  • Town Square - 3 min drive

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 22 min drive

Restaurants

  • ‪Galaxia Sky Bar - ‬3 min walk
  • ‪Pastelaria Petit Fours - ‬6 min walk
  • ‪Pub Number Two - ‬1 min walk
  • ‪Beef & Wines - ‬3 min walk
  • ‪Casa Italia Pizzas & Pastas - ‬4 min walk

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Luxury hotel with marina and full-service spa
Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

An outdoor pool, a children's pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. For a fee, parking is available.

This 5-star Funchal hotel is smoke free.

  • 286 guestrooms or units
  • 15 levels
  • Conference rooms
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. The property is professionally cleaned.

Property Registration Number 3978

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Frequently asked questions

What is the cancellation policy at Pestana Carlton Madeira Ocean Resort Hotel?

Pestana Carlton Madeira Ocean Resort Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pestana Carlton Madeira Ocean Resort Hotel?

As of 3 Mar 2025, prices found for a 1-night stay for 2 adults at Pestana Carlton Madeira Ocean Resort Hotel on 4 Mar 2025 start from AU$290.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pestana Carlton Madeira Ocean Resort Hotel?

Yep, Pestana Carlton Madeira Ocean Resort Hotel has a self car park for EUR 15 per day.

Are there any beaches close to Pestana Carlton Madeira Ocean Resort Hotel?

The closest beach to Pestana Carlton Madeira Ocean Resort Hotel is Formosa Beach (3.3 km).

Is there a spa on site at Pestana Carlton Madeira Ocean Resort Hotel?

Yep, Venus Health SPA is available for guests. You'll enjoy services like massages.

Does Pestana Carlton Madeira Ocean Resort Hotel have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Pestana Carlton Madeira Ocean Resort Hotel?

Pestana Carlton Madeira Ocean Resort Hotel features a full-service spa, a health club and an outdoor pool.

What makes Pestana Carlton Madeira Ocean Resort Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Pestana Carlton Madeira Ocean Resort Hotel.

Is Pestana Carlton Madeira Ocean Resort Hotel family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Pestana Carlton Madeira Ocean Resort Hotel is a hit with families.

Is there a free airport shuttle available at Pestana Carlton Madeira Ocean Resort Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Pestana Carlton Madeira Ocean Resort Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Pestana Carlton Madeira Ocean Resort Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Pestana Carlton Madeira Ocean Resort Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1003 reviews
Rating 8 - Good. 342 out of 1003 reviews
Rating 6 - Okay. 93 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 3 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Great location on the ocean with lovely views especially at sunrise. Excellent breakfast buffet that is included. The staff were affable and helpful. Decor is a little dated but still feels like a modern hotel.
Stayed 3 nights in Oct 2024

8/10 Good

Bridget

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bedroom badly in need of re-furbishment. Hole in Carpet, furniture marked, bedroom door badlymarked/broken at bottom,
Stayed 14 nights in Oct 2024

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel. Beautiful setting and amazing hotel - felt really luxury and a fantastic customer experience. The restaurants are also good and we did a sunset dining experience one evening we were there

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fridge smelt like rotten fish and was not fixed by hotel staff. Otherwise the room, breakfast, view, pools, and everything else was outstanding.
Stayed 4 nights in Sep 2024

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Beautiful room grounds and location. Staff amazing. But we had ants in our room air conditioning not strong enough to cool room had to leave on all day and blinds closed to cool. Safe instruction not correct, but replaced safe to one with proper instructions. Has salon on site which i used and was good for wash and blow dry. Room was spacious and large bathroom.
Stayed 4 nights in Oct 2024

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very helpful staff. Clean room, good breakfast. Highly recommend.
Stayed 2 nights in Sep 2024

6/10 Okay

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Lucy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a great location and was walkable to many restaurants, Bars and shopping. The only problem we had was with the AC, not working. Breakfast that was included was good.
Stayed 6 nights in Aug 2024

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, amazing view of the Ocean from our room. Extremely friendly and helpful staff at all times. Varied choice from breakfast buffet. Beautiful, peaceful, very clean and surrounded by luscious vegetation pool. Easy access to the sea if inclined to swim in the Ocean. We will be coming back
Stayed 7 nights in Aug 2024

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing but the room we stayed in needs a little renovating, but the hotel and the pools and the surroundings were amazing. Staff is well trained and very friendly!
Stayed 5 nights in Aug 2024

8/10 Good

Rose Mary

Liked: Cleanliness, staff & service
The property is in need of repairs.Not at a five star standard.
Stayed 13 nights in Jul 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with good pools and sea access. Would love to see a pool bar inside the pool
Stayed 7 nights in Jul 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Prime location with beautiful sea views, lots of dinnng options around, short walk into town, bus stop just in front
Stayed 6 nights in Jul 2024

10/10 Excellent

Antonio, fremont

Stayed 5 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
the wood floor is loose. They are short staffed and service at the restaurant is extremely slow.
Stayed 3 nights in Jul 2024

10/10 Excellent

VANDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at the Pestana Carlton for many, many years ( since 1990's) and am ALWAYS looking forward to going back! The hotel location is superb, the access to the sea wonderful, the various swimming pools and hotel facilities pretty good and most of all, every single member of staff treats us like family! All staff is very professional, hard working and they all make you feel welcome. Just returned from a 5 week holiday at the Carlton and cannot wait to book again!
Stayed 28 nights in Jun 2024

6/10 Okay

Adrian

Travelled with family
Disliked: Property conditions & facilities
We have been staying in the Pestana Carlton since 1994. It has a great location with selection of nice restaurants in walking distance. It is also close to Funchal city center. However, standards are declining with no lift from upper to lower pool levels and poor service in upper pool cafe. The ladies in the Atlántico Bar were amazing - friendly and efficient.
Stayed 14 nights in Jul 2024

10/10 Excellent

Ivone

Liked: Amenities
All the stuff was very helpful and very friendly I truly recommend it is very clean and neat
Stayed 4 nights in Jul 2024

10/10 Excellent

Althea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pestana was only 20 mins from the airport, very convenient. The hotel and it's staff were absolutely fantastic. From the moment we arrived we were greeted with smiles. The reception staff were friendly and very efficient. The restaurant staff were so obliging and helpful. Thoroughly enjoyed the week we stayed, great choice for our wedding anniversary. Highly recommended.
Stayed 7 nights in Jul 2024

6/10 Okay

Jamie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Shabby bit chic leaning to shabby
For the amount of money I'm paying it's not cheap expect more to be fair Have been coming for years and it's in a slow decline Rooms are so dated ,carpet rank stupid shower on the taps still no slip mats unless requested I'm an old fella. In my opinion just cutting things to save money like the chocolate bar that's get smaller but the price continues to rise Need to up the game to match the new hotels
Stayed 9 nights in Jul 2024

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness
Everything was nice but felt that the housekeeping should do a better job of replenshing, toiletries, teas, face cloths, towels.. rooms were cleaned but never replenished. Also never were beach towels exchanged for new ones. Breakfast was good but felt some of food items could had been changed up a bit
Stayed 7 nights in Jul 2024

10/10 Excellent

Jacquelynn, Panorama City

Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Stayed 2 nights in Jun 2024

4/10 Poor

Jane Elizabeth

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024