8/10 Good
Margaret
Travelled with family
29 Sept 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property for it's location and it was perfect for being in the heart of the old city and close to what we wanted to do / see for our short stay in Funchal. We arrived on a late flight and reached the hotel about 1am (took the Aerobus for 5e it worked great). The man at the hotel reception was wonderful - kind and generous. The room was clean and basic. It's recently renovated / updated. Our only complaint is the area has several Poncha bars and it appears they are open all night. They were still going at 1am after we checked in. It was mostly music coming from the bars that we could hear. Our room faced the square directly across from one of the offending bars. We had earplugs and turned on the air condition and closed the windows so we were able to drown out the noise and sleep. That was certainly the only downside, and if I stayed again, I'd specifically request a room on the back side of the hotel away from the noisy square. The breakfast was included and it was a good selection of items. We had an early morning flight (left at 4am) and again, the man at the hotel reception had a breakfast packed for us to take and had our taxi waiting. Truly friendly service oriented hotel.