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Denzong Regency- Luxury Mountain Retreat Spa & Casino

4.0 star property
Family-friendly hotel connected to a shopping centre in Gangtok with 2 restaurants

Photo gallery for Denzong Regency- Luxury Mountain Retreat Spa & Casino

Exterior
Exterior
Interior
Bar (on property)
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Breakfast included
  • Gym

Explore the area

Map
Cherry Banks, Opp. Raj Bhawan, Gangtok, Sikkim, 737101
  • MG Marg Market
    ‪9 min walk‬
  • Ranka Monastery
    ‪12 min walk‬
  • Banjhakri Falls
    ‪14 min walk‬
  • Gangtok (PYG-Pakyong)
    ‪32 min drive‬

Room options

View all photos for Heritage Deluxe Room

Heritage Deluxe Room

Heritage Deluxe Room

Highlights

Soundproofed
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
Designer toiletries
Bathrobes
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 King Beds OR 2 Single Beds

View all photos for Club Room

Club Room

Club Room

Highlights

Soundproofed
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
Designer toiletries
Bathrobes
Private bathroom
  • 33 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Super Deluxe Room

Heritage Super Deluxe Room

Heritage Super Deluxe Room

Highlights

Soundproofed
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
Designer toiletries
Bathrobes
  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About the area

Gangtok

Denzong Regency- Luxury Mountain Retreat Spa & Casino places you in the centre of Gangtok, connected to a shopping centre and within just a 15-minute stroll of MG Marg Market and Ranka Monastery. Highlights at this family-friendly hotel include free continental breakfast, free valet parking and a poolside bar. .A pampering day can include deep-tissue massages and Swedish massages along with body treatments and aromatherapy. The restaurant, Mayal, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. Business amenities include conference space and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of airport pick-up service. .Sights within a 15-minute walk of this Gangtok hotel include Banjhakri Falls and Flower Exhibition Centre.

What's nearby

  • MG Marg Market - 9 min walk
  • Ranka Monastery - 12 min walk
  • Banjhakri Falls - 14 min walk
  • Royal Palace - 19 min walk
  • Shiv Mandir - 7 min drive

Getting around

  • Bagdogra (IXB) - 108 min drive

Restaurants

  • ‪Foodniks Hub - ‬4 min walk
  • ‪Tip Top Gujarat Restaurant and Bar - ‬3 min walk
  • ‪Snowlion Restaurant - ‬3 min walk
  • ‪Ambrosia Restaurant - ‬2 min walk
  • ‪Arthur's - ‬6 min walk

About this property

Denzong Regency- Luxury Mountain Retreat Spa & Casino

Family-friendly hotel connected to a shopping centre in Gangtok with 2 restaurants
Denzong Regency- Luxury Mountain Retreat Spa & Casino offers its guests a seasonal outdoor pool, a kids' pool, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available. WiFi is free in public spaces.

There's an onsite business centre. A fitness centre, spa services, and a terrace are also featured at the family-friendly Denzong Regency- Luxury Mountain Retreat Spa & Casino. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 4-star Gangtok hotel is smoke free.

  • 57 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • Built in 2009
  • Continental breakfast (free)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Denzong Regency- Luxury Mountain Retreat Spa & Casino offers 57 accommodations with a safe and free newspapers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This Gangtok hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of Heritage Hotels of India.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Gayko
  • Mayal

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Visitors who are not citizens of India must obtain an Inner Line Permit (ILP) to enter Sikkim. Each guest must have photocopies of their passport and Indian visa along with the original documents and 2 recent passport-sized photos to receive the permit. Guests can submit these documents at Melli and Rangpo entry checkpoints, Bagdogra Airport's Sikkim Tourism Booth, and Sikkim House in Kolkata or Delhi.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Denzong Regency- Luxury Mountain Retreat Spa & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 2000.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 500 per vehicle (maximum occupancy 6)
  • Rollaway bed fee: INR 2000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Paytm
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, cash, mobile payments and Paytm. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 01 October and close on 31 March.
  • Pool access available from 10:00 AM to 4:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Denzong
Denzong Regency
WelcomHeritage Denzong Regency
WelcomHeritage Denzong Regency Gangtok
WelcomHeritage Denzong Regency Hotel
WelcomHeritage Denzong Regency Hotel Gangtok
WelcomHeritage Denzong Regency Gangtok, Sikkim
WelcomHeritage nzong Regency
WelcomHeritage Denzong Regency
Denzong Regency- Luxury Mountain Retreat Spa & Casino Hotel
Denzong Regency- Luxury Mountain Retreat Spa & Casino Gangtok

Frequently asked questions

What is the cancellation policy at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Denzong Regency- Luxury Mountain Retreat Spa & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Yep, Denzong Regency- Luxury Mountain Retreat Spa & Casino has a free self car park and free valet parking.

Is there a spa on site at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

There's no onsite spa, but this property does offer services like body treatments as well as deep-tissue massages.

Does Denzong Regency- Luxury Mountain Retreat Spa & Casino have a pool?

Denzong Regency- Luxury Mountain Retreat Spa & Casino has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 4:30 PM (Seasonal outdoor pool open from October 01 to March 31).

What makes Denzong Regency- Luxury Mountain Retreat Spa & Casino a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Denzong Regency- Luxury Mountain Retreat Spa & Casino.

Is Denzong Regency- Luxury Mountain Retreat Spa & Casino family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Denzong Regency- Luxury Mountain Retreat Spa & Casino is a hit with families.

Does Denzong Regency- Luxury Mountain Retreat Spa & Casino serve breakfast?

Yep, free continental brekkie is on offer at Denzong Regency- Luxury Mountain Retreat Spa & Casino.

Is there a free airport shuttle available at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

No, pets and service animals are not allowed.

Denzong Regency- Luxury Mountain Retreat Spa & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time stay at Denzong Regency. We have enjoyed our stay on both the occasions. This is the kind of hotel you want to stay when away from home. Comfy bed, clean bathroom and spacious room. Most of all the view is breathtaking. Beautiful big panoramic windows facing the garden. The front desk staff who checked us in a very friendly and efficient. We will be back!!!
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This property is well located close to the city centre and has picturesque views from it . Rooms were spacious . The WiFi connection was very slow and phone was out of order . The entrance access to hotel was narrow and construction was going on which we were not informed when booking. Also the website did not specify that a special permit called the ILP ( inner line permit) is needed by all foreigners before they check in on top of their visa . Please correct the information on your website please. Thanks
Stayed 2 nights in Oct 2019

10/10 Excellent

Abhijit

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent experience
Excellent Experience . Located slightly away from the crowded city . Very good ambience and breathtaking view of the valley below . Cordial and helpful staff ..
Stayed 1 night in Mar 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big spacious room, Well decorated..Good food, Awesome location on mountains with clouds floating around.
Stayed 1 night in Feb 2018

8/10 Good

Gulab Mohan, New Delhi

Liked: Cleanliness, staff & service, room comfort
Good inside city and visit to market is nearby..
It is nice heritage hotel. Hot water supply in bathroom is limited or interrupted. It is not informed while checking n find difficulty while hot water supply stops. Location is good and good view surround. Staff is very friendly n cooperative.
Stayed 3 nights in Oct 2017

10/10 Excellent

Mr Subhash T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with good location and lovely views
Stayed 3 nights in Aug 2017

10/10 Excellent

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and beautiful dining
This is a lovely property with good amenities and attentive staff. High quality and high standards.

8/10 Good

Lisa, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perched in a great spot
The hotel is kept clean and the staff is attentive and helped us quickly and efficiently when any need arose. The position of the hotel on the corner of a bend and side of hill is perfect for enjoying the view of the mountains if they are visible during your visit. The buffet breakfast was less than average and the capacity of the water heaters in the room did not allow for more than a five minute shower for one person before needing 40 minutes to heat up again.

8/10 Good

Naresh Malhotra, Bangalore

Liked: Cleanliness, staff & service, room comfort
Great location and very friendly staff
Enjoyed the experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Perfect weekend resort
Breakfast was strictly ok. Chef was kind enough to customise the food as per our taste There is no indoor games or spa or massage in d resort Front desk could not verify our booking done with hotels.com It was troublesome to get the matter resolved

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Perfect destination for weekend break
Our stay was pleasant. However we faced two problems Breakfast was not upto the mark. However the chef was kind enough to customise food as per our taste When we checked in and till our total duration reception asked us to pay room tariff. Since they had not received money from hotels.com Which was shocking

6/10 Okay

Bhavin, Mumbai, India

Liked: Cleanliness
Average hotel
The good - the staff is friendly, the food is acceptable, the location is almost in the centre of the city. The bad - the staff is not up to the mark in services, the rooms are dated and most importantly, the hotel is geared up to dealing mainly with large groups mainly from Gujarat, which puts individual travelers at a disadvantage with respect to room cleaning, buffet breakfast, etc. The staff tries hard, but is hampered by lack of training and comparison with benchmarks. Five years back, this hotel would have been considered very good, but today, it's just average.