See all properties
Save

Embassy Suites By Hilton Gatlinburg Resort

3.5 star property
Hotel with free breakfast, a short walk to Gatlinburg Space Needle

Photo gallery for Embassy Suites By Hilton Gatlinburg Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Hypo-allergenic bedding, in-room safe, desk, bed sheets
Coffee shop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast included
  • Room service
  • Pool
  • Gym
The current price is AU$317
includes taxes & fees
13 Mar - 14 Mar

Explore the area

Map
604 Airport Rd, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ā€Ŗ8 min walkā€¬
  • Ripley's Aquarium of the Smokies
    ā€Ŗ18 min walkā€¬
  • Anakeesta
    ā€Ŗ19 min walkā€¬
  • Knoxville, TN (TYS-McGhee Tyson)
    ā€Ŗ71 min driveā€¬

Room options

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Hearing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 54 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Hearing)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 4
  • 1 King Bed

Similar properties

Room amenity

Hilton Garden Inn Gatlinburg

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, (1003)
The price is AU$301
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Hilton Garden Inn Gatlinburg

About the area

Gatlinburg

At Embassy Suites By Hilton Gatlinburg Resort you'll be within just a 15-minute stroll of popular places like Gatlinburg Convention Center and Gatlinburg Space Needle. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, lazy river, seasonal outdoor swimming pool and waterslide. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Other amenities include concierge services, a 24-hour front desk and a terrace. There's also the convenience of free self parking. .Within a 15-minute walk of this 3.5-property class Gatlinburg hotel, attractions include Ripley's Believe It Or Not Museum and SkyPark.

What's nearby

  • Gatlinburg Convention Center - 8 min walk - 0.7 km
  • Ripley's Believe It Or Not Museum - 11 min walk - 0.9 km
  • SkyPark - 11 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.6 km
  • Anakeesta - 19 min walk - 1.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 71 min drive

Restaurants

  • ā€ŖOle Smoky Distillery - ā€¬11 min walk
  • ā€ŖSugarlands Distilling Co. - ā€¬11 min walk
  • ā€ŖCrawdaddy's Restaurant & Bar - ā€¬11 min walk
  • ā€ŖSmith & Son Corner Kitchen - ā€¬10 min walk
  • ā€ŖMellow Mushroom - ā€¬11 min walk

About this property

Embassy Suites By Hilton Gatlinburg Resort

Hotel with free breakfast, a short walk to Gatlinburg Space Needle
Embassy Suites By Hilton Gatlinburg Resort offers its guests a seasonal outdoor pool, an indoor pool, a lazy river, and a waterslide. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a terrace, and concierge services are also featured at the business-friendly Embassy Suites By Hilton Gatlinburg Resort. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Gatlinburg hotel.

  • 164 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2024
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Embassy Suites By Hilton Gatlinburg Resort offers 164 air-conditioned accommodations with a safe and a hairdryer. This accommodation is furnished with double sofa beds, desks and desk chairs. 32-inch Smart televisions come with premium cable channels. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Lazy river
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Dining table
  • Fenced pool
  • In-room sofa bed
  • Indoor pool
  • Lazy river
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Streaming services

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Guests will receive smart lock details
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open on 15 April and close on 15 October.
  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Embassy Suites By Hilton Gatlinburg Resort Hotel
Embassy Suites By Hilton Gatlinburg Resort Gatlinburg
Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at Embassy Suites By Hilton Gatlinburg Resort?

Embassy Suites By Hilton Gatlinburg Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites By Hilton Gatlinburg Resort?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Embassy Suites By Hilton Gatlinburg Resort on 13 Mar 2025 start from AU$316.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites By Hilton Gatlinburg Resort?

Yep, Embassy Suites By Hilton Gatlinburg Resort has a free self car park.

Does Embassy Suites By Hilton Gatlinburg Resort have a pool?

Embassy Suites By Hilton Gatlinburg Resort has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM (Seasonal outdoor pool open from April 15 to October 15).

Does Embassy Suites By Hilton Gatlinburg Resort have a waterslide?

Yep, this property has a waterslide!

Does Embassy Suites By Hilton Gatlinburg Resort serve breakfast?

Yeah, complimentary full brekkie is on offer on weekdays from 6:30 AM to 9:30 AM and weekends between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Embassy Suites By Hilton Gatlinburg Resort?

No, Embassy Suites By Hilton Gatlinburg Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites By Hilton Gatlinburg Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites By Hilton Gatlinburg Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites By Hilton Gatlinburg Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 166 out of 202 reviews
Rating 8 - Good. 21 out of 202 reviews
Rating 6 - Okay. 8 out of 202 reviews
Rating 4 - Poor. 1 out of 202 reviews
Rating 2 - Terrible. 6 out of 202 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lots of amenities
Great place to stay - good location along the trolley route - not too far off the main drag - lots of amenities
Stayed 3 nights in Nov 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Embassy suite be Hilton me and family enjoyed the visit to Gatlinburg..
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Eyre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Taisiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Oct 2024

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family vacation
Stayed 4 nights in Nov 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Clean, spacious rooms - wonderfully appointed. Wonderful indoor pool, the outdoor pool was heated, but no lights at night so keep that in mind. Fire pits started nightly, lots of wonderful green spaces and sitting areas. Coffee shop was good. Onsite hiking help desk. Breakfast was good with both a buffet and made to order area. Cons: Housekeeping didnā€™t clean one day and reported our ā€œdo not disturbā€ sign was out, which wasnā€™t true. The first person I spoke to at the front desk about it was rude. I then spoke to the manager on duty and he was very helpful. The breakfast area was overwhelmed with guests on Sunday morning and ran out of a lot of thingsā€¦struggled to keep up with busting tables. Knowing itā€™s a newer resort I think they are still working out kinks.
Stayed 3 nights in Nov 2024

10/10 Excellent

Randal Jarret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 3 nights in Nov 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back! Love this hotel
Probably one of the best places we've ever stayed at in all our times. Traveling to Gatlinburg Tennessee. The hotel is gorgeous! It's a brand new resort just built in 2024. There's heated pools so are kids got to swim in the dead of winter! We saw black bears walking around and coyotes and also boars, that's right. Hogs roaming around the forest tree line! This place is awesome and it's right in the middle of everything for Gatlinburg! Beautiful resort!
Stayed 3 nights in Nov 2024

10/10 Excellent

liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!!!
Stayed 1 night in Nov 2024

10/10 Excellent

angela

Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Seunghwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

IL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jamil, Cordova

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean and everyone was friendly. I would recommend anyone to stay at this hotel. I would definitely go there if I was in town again
Stayed 3 nights in Oct 2024

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Warren

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. A little pricy compared to others.
Stayed 5 nights in Oct 2024

10/10 Excellent

Barbara Jo, Hartland

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was OUTSTANDING! A port in the storm of the craziness of Gatlinburg! If I could give a property 20 stars I would! Absolutely EVERYTHING was amazing and outstanding! Worth every Penny! Also, the most pet friendly place I have ever been to! Canā€™t say enough good things about Embassy Suites /Gatlinburg!
Stayed 3 nights in Oct 2024

6/10 Okay

Tracy, Decatur

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful, built with attention to the details and close to the strip, but far enough away from the craziness. The room was nice and the kitchen is handy, not a large room for a suite, but for couple or small family it is good. The balcony is nice plus too! Front desk staff was friendly, and the breakfast staff clearing the tables were kind and hard working. The housekeeping was lacking. She did not clean our room, remove trash or replace towels for 2 days. The one day she did enter our room was a minimal clean (if any cleaning!) at best, did not ā€œcleanā€ shower, countertops or floors. But trash was removed and a couple of clean towels were left. She still did not leave any clean washcloths or completely refill coffee supplies. Mentioned this to the front staff at checkout and was given an ā€œIā€™m sorryā€. The breakfast was VERY busy and the food selection was fair. Hot and cold cereals, scrambled eggs, undercooked bacon, sausage links, cold dry potatoes, 2 small cup yogurt flavor options, bowl or oranges and brown chunked melon fruit bowl - all at a limited supply & had to fight to get plates and silverware. They have a fresh made omelet option, but expect to wait. The door will be closed immediately upon close time during the work week, so get your drink refill before. Overall beautiful hotel, with nice extras, good location and fair prices.
Stayed 3 nights in Oct 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Hotel was really nice. Enjoyed our family vacation. Everything was really clean , hotel and grounds are very pretty . The pet potty area in the parking lot could be relocated closer-to the hotel or to a safer location, due to the bears. By the water isnā€™t the best to be especially at night with bears roaming. Picture is on by the pool area .
Stayed 4 nights in Oct 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many things to like about the Embassy in Gatlinburg. It looks new and is clean. The check in was fast. The room was nice and I like that they provide breakfast because if we had to go out into town to get breakfast that would be a pain. My only complaint is it's a bit loud in the room. We had people above us and we could hear everything they were doing, including snoring. It woke me up several times all 3 nights we were there. Otherwise, we enjoyed the hotel.
Stayed 3 nights in Oct 2024

6/10 Okay

Misty

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Thereā€™s better out there
Check in was a nightmare. They tell us yes the room is ready. Itā€™s 3:00, cool we get to check in little bit early. Several hotels have let us check in a bit before 4 if itā€™s ready. We get our stuff itā€™s now 3:15. Come back and they say nope itā€™s not ready have a seat. Weā€™re super confused, their excuse is we texted housekeeping and they arenā€™t responding. A hotel this size is operating this way? Thereā€™s not a system of checking off a room thatā€™s ready. They wouldnā€™t walk up or call someone to go check now that theyā€™ve had us go get our luggage. The attitude was not customer service geared. Also the Hilton app said our room was ready and told me to verify my ID with the front desk to access my virtual key. Due to the poor attitude and over all lack of helpfulness and getting us now checked in after 4:00 and watching them let others get checked in, thereā€™s other choices out there. There were zero friendly or helpful people. If youā€™re in to the bare minimum for customer service this is the hotel for you. We were not the only unhappy customers as we watched several others come in and have issues that were handled poorly. Pool had tons of leaves, lazy river looked very unkept the walls looked like they needed scrubbed. No one told us anything about breakfast provided, I read that for my self. I would think at check in your going to give a run down to what the hotel offers.
Stayed 1 night in Oct 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024