6/10 Okay
Troy Anthony
Travelled with partner
27 Dec 2024
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I booked this hotel because Expedia said it is a 5 star property. Nothing could be further from the truth.
The room was average; certainly not luxurious. The linens were low grade cotton and the towels were thin and similar to something you’d find at Marriott Courtyard. The soap, lotion and shampoo were also low quality and were locked down. The bathtub and shower were across the room from each other so if you wanted to use soap in the tub you had to move back and forth, or dispense soap into a cup and carry to the tub. Genius.
The gym was disgusting. Equipment was covered in recently deposited sweat. And while attendants occasionally showed up in the gym; none of them ever cleaned a thing. They’d attend to paperwork and then leave. Meanwhile the equipment and floor was dirty and there was hair everywhere. All 3 days.
I paid separately for breakfast. It was ridiculous. I know oatmeal is not necessarily a fan favorite but it should never have the consistency of a pond or a lake. This place never got the memo. While there was the customary piles of bacon and an omelette station, the fruit was sparse. I couldn’t get a banana two of the three days during my stay. Watermelon came with the rind, for free.
I take the blame for this mess too. I should have stayed at the Eastern and Oriental but it was substantially more, and again, Expedia told me this place is a 5 Star. My fault for believing this B.S. I am reminded that you get what you pay for.
Troy Anthony
Stayed 3 nights in Dec 2024
