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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Exterior
Outdoor pool, pool umbrellas, pool loungers
Garden
Interior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast available
  • Laundry

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    1 min walk
  • KOMTAR
    2 min walk
  • Prangin Mall
    3 min walk
  • Penang (PEN-Penang Intl.)
    26 min drive

Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Sofa bed
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Sofa bed - single
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Down duvet
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Sofa bed - single
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

St.Giles Wembley Penang

Pool
Kids pool
Parking included
Free WiFi
4.2 out of 5, Very good, (843)
The price is AU$115
for 1 night
includes taxes & fees
17 Dec - 18 Dec
St.Giles Wembley Penang

About the area

George Town

JEN Penang Georgetown by Shangri-La puts you in the heart of George Town, connected to a shopping centre and within steps of 1st Avenue Mall and KOMTAR. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The restaurant, Cafe Jen, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour gym, sauna and kids' swimming pool. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this Downtown George Town hotel, you'll be steps from Prangin Mall.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 km
  • KOMTAR - 2 min walk - 0.2 km
  • Prangin Mall - 3 min walk - 0.3 km
  • Penang Times Square - 6 min walk - 0.5 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.8 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • ‪Châteraisé - ‬1 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Matcho Cafe - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall
JEN Penang Georgetown by Shangri-La offers its guests a kids' pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Conference rooms
  • Built in 1986
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The breakfast fee is RM 66 per adult and RM 33 per child until December 31, 2024.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, JCB International and cash.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

What is the cancellation policy at JEN Penang Georgetown by Shangri-La?

JEN Penang Georgetown by Shangri-La offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 2 Jan 2025 start from AU$186.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JEN Penang Georgetown by Shangri-La?

Yep, JEN Penang Georgetown by Shangri-La has a free self car park. Onsite parking is limited.

Are there any beaches close to JEN Penang Georgetown by Shangri-La?

The closest beach to JEN Penang Georgetown by Shangri-La is Batu Ferringhi Beach (9.1 km).

Does JEN Penang Georgetown by Shangri-La have a pool?

JEN Penang Georgetown by Shangri-La has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at JEN Penang Georgetown by Shangri-La?

JEN Penang Georgetown by Shangri-La features a 24-hour health club, an outdoor pool and a steam room.

Is JEN Penang Georgetown by Shangri-La family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that JEN Penang Georgetown by Shangri-La is a hit with families.

Does JEN Penang Georgetown by Shangri-La serve breakfast?

You bet, continental breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at JEN Penang Georgetown by Shangri-La?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at JEN Penang Georgetown by Shangri-La?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JEN Penang Georgetown by Shangri-La?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JEN Penang Georgetown by Shangri-La?

No, pets and service animals are not allowed.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

KIM SUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good guest service experience. Super efficient housekeeping. Highly recommended.
Stayed 3 nights in Aug 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the room is good and clean. Good location. Will consider this hotel if i am back here.
Stayed 3 nights in Aug 2024

6/10 Okay

Tuck Wah

Travelled with family
Liked: Staff & service
While hotel has always been my favourite whenever I visited Georgetown due to it's location to various food options and places of interest, management seems to be neglecting state of rooms and amenities. Dust is clearly visible on walls, USB ports for charging is no longer working and two treadmills in gym is not working properly. Will be looking elsewhere for my next visit since getting around with Grab is so convenient nowadays.
Stayed 2 nights in Aug 2024

10/10 Excellent

Binte Attan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I am satisfied with the facilities and services.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice hotel in good location
Stayed 2 nights in Aug 2024

8/10 Good

Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Very good location. Next door is The Top. Convenient and centred.
Stayed 2 nights in Aug 2024

6/10 Okay

Wing Ni

Travelled with family and small children
The cleanliness of the hotel room is questionable as I found an old slipper by the side of the bed upon walking into the room. Front desk staff wasn't very helpful in helping to arrange rides to airport and wasn't knowledgeable about tourist attractions.
Stayed 3 nights in Aug 2024

10/10 Excellent

Goh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location and cleaniless of the room
The room is spacious and clean. The bed was comfy. It is located in the city. Easy accessible to eateries. Next to it is a shopping mall. Will definitely stay here again if to visit penang.
Stayed 3 nights in Aug 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to local attractions.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nardrdee

Stayed 2 nights in Jul 2024

10/10 Excellent

Chi Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel was good. The vicinity however was very busy & difficult to cross road safely.
Stayed 2 nights in Jul 2024

8/10 Good

Mui San

Travelled with family
Liked: Cleanliness, staff & service
Very convenient. Just beside 1st avenue
Stayed 4 nights in Jul 2024

10/10 Excellent

Gilbert

Stayed 4 nights in Jul 2024

10/10 Excellent

Kay Yin Fiona, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and beautiful room. Short walking distance to 3 shopping centres in the vicinity.
Stayed 3 nights in Jul 2024

6/10 Okay

Tarant

Liked: Staff & service
Not bad
Stayed 2 nights in Jul 2024

10/10 Excellent

Chua Simon Guan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in the city
Stayed 3 nights in Jul 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location ! Bed is super comfortable and slept well
Stayed 2 nights in Jul 2024

10/10 Excellent

Tieu Ngoc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is was good. Staff are very helpful and friendly. Initially the checking in processes was a bit slow since there was only one counter open. Afterwards they open more counter. The check on staff was quick to check us in. Facilities was good.
Stayed 3 nights in Jul 2024

8/10 Good

Tsz Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2024

8/10 Good

Patricia

Stayed 3 nights in Mar 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay, but prices have gone up a lot.
Convenient location. Polite staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Belinda

Liked: Staff & service, amenities, property conditions & facilities
Breakfast had a lot of choices, friendly staff, easy to walk to heritage art and around Georgetown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lay Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Is very easy to walk around and service is good
Stayed 2 nights in Jul 2024

10/10 Excellent

Yen Yen

Liked: Cleanliness, staff & service, property conditions & facilities
The pillow is too soft for me causing me to have neck ache
Stayed 2 nights in Jun 2024