4/10 Poor
John
Travelled with partner
23 Oct 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We chose Quality Inn based on the price, overall rating, and the availability of a hot tub. After a long flight from Alaska and a 4 hour drive from Denver, a good soak would have been welcome. The hot tub has not been available for a long time, yet they continue to use it as a selling point. I pointed it out to the staff, and they were aware of it and apologized. The first room we were given was fine, until we used the shower and the tub drain was clogged. I brought it to the attention of the front desk, and they moved us. The second room (102) was clean. The shower had a hand held shower head which was welcome since my spouse has range issues, but it needed to be replaced. It was clogged from hard water deposits and had red mildew on it. It did not have a satisfactory output. The replacement is cheap - $14. I had the same one in my home before I replaced it. There was a damaged wall next to the shower that had been patched but not painted. A small piece of metal had been screwed into the wall in the bathroom to protect the wall from the doorknob hitting it, but the metal piece was a hasty fix - something that looked like it was punched out of an electrical box on a construction site. The mattress on the queen size bed was unacceptable and should have been replaced. On my side of the bed, there was a body impression and the side of the mattress was not square. Breakfast was decent, but never varied. I wouldn't return to that hotel.
John
Stayed 4 nights in Oct 2024