4/10 Poor
michael
Travelled with partner
6 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked three rooms.
Our room nothing worked.
It was a very cold night and walking up the stairs to the room you could feel it blowing a gale.
There was a radiator in the room that was luke warm with the valve fully opened. There were another three plug in heaters around the room, none of which worked and an electric towel rail which was switched on but no heat, the bathroom was freezing. I asked who I believe to be the manager if he could check the fuse and try and get heaters working. Later that night returning to our room, still the plug in heaters or heated towel rail were not working.
In the morning went to bathroom only to discover no door handle on inside, so my wife had to let me out from the outside. Tried to put TV on, and make a cup of tea putting on the kettle, but, not working. Nice hair dryer at bottom of wardrobe, but pretty sure would not work if plugged in. One of the other rooms had same problems as us, and the last room had heating but could not lock main room door. Pleasant staff and nice bar area, but would really have enjoyed stay if the above worked.
michael
Stayed 1 night in Jan 2025