2/10 Terrible
Emma
Travelled with partner
27 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really unfortunate to have to write this review. Hotel upon arrival had bags of rubbish outside the property and we were unable to park. Not too much of an issue but when we walked up our room we were greeted by an unbearable smell of smoke, being 5 months pregnant this was awful, there were leftover drinks in the fridge and the bathroom was full of orange mould, dust in all the extractors, and toilets which werent clean. Floors gritty with noticeable hairs and a very basic bed and mattress. When contacted the property to let them know of the situation, they said we should have told them when we first arrived, which i do agree with, but we were in a rush to get out for a party which we were attending, however the room should have been cleaned before we arrived not once we'd arrived and had to complain. I also dont understand how you clean smoke out of a room? Being 5 months pregnant we didnt feel comfortable staying here with mould and smoke for heath and safety reasons, so we actually left the property at 11:30pm, as soon as we returned from the party, we spent 30 minutes in the room in total and didnt get home until 1am in the morning (which was why we contacted the property the day after). Really disappointing experience, wouldnt recommend at all.
Emma
Stayed 1 night in Jul 2024