2/10 Terrible
neil
16 Aug 2024
Disliked: Cleanliness, staff & service, amenities
I booked my room while on the road, exhausted from a long drive. I booked after midnight, knowing I would have to checkout by 10am, and that was fine. I just needed sleep. I selected check in on the 14th and out on the 15th. When I arrived the hotel clerk refused to let me check in. He said I must wait until 3. I told him I didn't care to check out in a few hours and that I had already paid. He said no. I was FURIOUS. I then called Expedia and they said they could give me my money back for a FEE of $75. LOL! That's it. F Expedia. I'm done. I tried sleeping in my car but it was too hot, so I went to the Holiday Inn down the road, spent more money on a room. NEVER stay at this Best Western and Expedia...you're fired.
neil
Stayed 1 night in Aug 2024