8/10 Good
Karen
23 Oct 2024
Liked: Staff & service, property conditions & facilities, room comfort
Rather disappointing
, we were looking forward to our 4 night stay here. The hotel reception is not obvious - a sign showing that the carpark and entrance is round the back would be useful. The rooms are large but the carpet in our room was stained and needed steam cleaning. Although the hotel's website does not actually state whether there is a fridge/minibar or a bottle of water in the room, we expected a hotel of this type would have these facilities. To have a bathmat, housekeeping would have to be contacted or one of the hand towels had to be used on the floor. One evening we wanted to have a drink and a sandwich in the bar/restaurant but were told that sandwiches were not available although they are shown on the room service menu. We bought some sandwiches from a local supermarket. If you stay during the summer there is no air con. The bathroom is large and modern but the heater in the bathroom is electric and involves getting on your hands and knees to read instructions and switch on. The staff are friendly and helpful. The hotel is in a good location and within easy reach of shopping centres and motorway connections. There is a gym, swimming pool and spa facilities on site and although we didn't use them, they seem to be popular with local residents. Without these facilities on offer, the hotel would probably not be 4 star.
Karen
Stayed 4 nights in Oct 2024