Ratings based on 150 Verified Reviews

Real reviews from guests who’ve stayed
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
3 out of 5
by A verified traveller

Posted 14 Feb. 2024 on Expedia
The hotel itself is quite unique in style, we had a standard room and it was very spacious and included a comfortable seating area where you could watch TV which had quite a few English channels. Unfortunately the standard rooms are at the back right above the delivery/loading bay area and you are awoken by the deliveries every day any time between 4.30 and 6am. Staff were apologetic but nothing they can do about it and as hotel was full, we couldn't be moved. Plenty of sunbeds - hotel was full and there was never a problem getting one. Area around is generally good but the sides of the pool could use a good clean. Breakfast was the usual buffet fare plus a few other things you could order like crepes, waffles, pancakes. However, the food in the hot section was consistently barely lukewarm, a shrug of the shoulders was the response we got when this was mentioned. There didn't seem to be enough staff on - they were always busy but sometimes our order (even for tea) got forgotten and we had to remind them several times. One staff member manning the pool bar isn't enough - as hard as they work they can't keep up with everything. Location is great, right on the beach and close to all amenities. Very easy to get to and from airport using the local bus. Overall, we enjoyed our week, but if you're a light sleeper don't book a standard room. Personally, I wouldn't return to this hotel.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 2 Jan. 2024 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 7 Dec. 2023 on Hotels
4 out of 5
by A verified traveller

1 week stay

Posted 19 Feb. 2023 on Hotels
nice room with sea view and view of pool area with balcony. no suitable electrical sockets in room for charging devices. only socket was in bathroom. hotel was a little dated and there were some small insects crawling around the floors and some surfaces. excellent choice of buffet and cooked breakfast.
Comment from Hotel Management
27 Feb. 2023 by The Management of the hotel and entire staff, Hotel Management
Dear Guest,Thank you for your time and review! We would like to inform you that we took in account your comments and try to improve our service regaring the maintenance.With Kind Regards,Your sincerely
4 out of 5
by A verified traveller

Posted 21 Dec. 2022 on Expedia
The hotel is very nice. Showing its age a little in places.
Comment from Hotel Management
11 Jan. 2023 by The Management of the hotel and entire staff, Hotel Management
Dear Annette,Thank you for your review Annette. We are very,pleased to know that you enjoyed your stay in the Hotel San Agustín Beach Club 4* .Your kind words about the staff will be shared.
5 out of 5
by A verified traveller

Posted 20 Jun. 2022 on Expedia
Everything was perfect!!
5 out of 5
by A verified traveller

Posted 20 Jun. 2022 on Expedia
The service was great and the view was incredible.
5 out of 5
by A verified traveller from Barre

Posted 19 Jun. 2022 on Expedia
Clean, spacious rooms with lots of tile, nice view and balcony over pool to ocean, and beach access. Rinse station inside and outside of secure door to beach. Room darkening drapes over slider. Parking lot. Easy to bus, taxi, shopping, pharmacy. Very Good breakfast buffet with plated add ons & plated dinner. Many lunch options nearby.
5 out of 5
by A verified traveller from London Canada

Posted 8 Feb. 2020 on Expedia
Location great. Beach front was so lovely and right next to the ocean front walkway that goes for many kilometres. Breakfast was fantastic. We loved our room - only suggestion is to have plugs to charge our devices at both bedside tables.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 25 Jul. 2019 on Expedia