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LUX* Grand Gaube

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for LUX* Grand Gaube

Terrace/patio
View from property
Aerial view
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
The price is AU$424
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
Pointe Rejane, Grand Gaube
  • Grand Gaube Beach
    ‪11 min walk‬
  • Calodyne Beach
    ‪8 min drive‬
  • Anse la Raie
    ‪9 min drive‬
  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪73 min drive‬

Room options

View all photos for OCEAN VILLA (100 sqm)

OCEAN VILLA (100 sqm)

OCEAN VILLA (100 sqm)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 100.0 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed

View all photos for Wellness Junior Suite

Wellness Junior Suite

Wellness Junior Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 51 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for LUX* VILLA (300 sqm)

LUX* VILLA (300 sqm)

LUX* VILLA (300 sqm)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 300 sq m
  • Beach view
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite, 1 King Bed (56 sqm)

Junior Suite, 1 King Bed (56 sqm) | Bathroom

Junior Suite, 1 King Bed (56 sqm)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 51 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for LUX* SUITE (85 sqm)

Hypo-allergenic bedding, minibar, in-room safe, desk

LUX* SUITE (85 sqm)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN JUNIOR SUITE (70 sqm)

OCEAN JUNIOR SUITE (70 sqm) | Bathroom

OCEAN JUNIOR SUITE (70 sqm)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 70 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for PRESTIGE JUNIOR SUITE (75 sqm)

PRESTIGE JUNIOR SUITE (75 sqm)

PRESTIGE JUNIOR SUITE (75 sqm)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 75 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for FAMILY SUITE (85 sqm)

Hypo-allergenic bedding, minibar, in-room safe, desk

FAMILY SUITE (85 sqm)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 85.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

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LUX* Grand Baie

Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (91)
The price is AU$881
for 1 room
includes taxes & fees
5 Feb - 6 Feb
LUX* Grand Baie

About the area

Grand Gaube

A luxury stay in Grand Gaube awaits you at LUX* Grand Gaube. You'll be within a 15-minute walk of Grand Gaube Beach and 2.6 km (1.6 mi) from Butte a L'Herbe. Highlights at this beachfront hotel include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, aromatherapy and Ayurvedic treatments along with access to the sauna and steam room. The restaurant, The Palm Court, is open for breakfast, lunch and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and 24-hour gym. 484 square feet (45 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free valet parking. .With a stay at this 5-property class Grand Gaube hotel, you'll be 3.5 km (2.2 mi) from Calodyne Beach and 4.5 km (2.8 mi) from Pointe Bernache.

What's nearby

  • Grand Gaube Beach - 11 min walk
  • Anse la Raie - 9 min drive
  • Cap Malheureux Beach - 12 min drive
  • Grand Bay Beach - 18 min drive
  • Pereybere Beach - 20 min drive

Getting around

  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.) - 73 min drive

Restaurants

  • ‪Palm Court Restaurant - ‬1 min walk
  • ‪Café LUX* - ‬1 min walk
  • ‪McDonald's - ‬11 min drive
  • ‪Bodrum Blue - ‬1 min walk
  • ‪La Demeure Saint-Antoine - ‬8 min drive

About this property

LUX* Grand Gaube

Luxury hotel on the beach, with 2 outdoor pools
Some rates at LUX* Grand Gaube are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At LUX* Grand Gaube, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a children's club, outdoor tennis courts and a health club. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Grand Gaube hotel.

  • 186 guestrooms or units
  • 2 levels
  • 3 buildings
  • 6 dining venues
  • 484 sq ft of conference space
  • 45 sq. m of conference space
  • Built in 2002
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
LUX* Grand Gaube offers 186 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. A pillow menu is available. 55-inch LED televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Grand Gaube hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Arabic, Chinese (Mandarin), English, French, Hindi, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 30 per person
  • 6 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Beach Rouge
  • Bodrum Blue
  • Creole Smoke House
  • INTI
  • The Palm Court

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Boat tours
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Kayaking
  • Library
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (484 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must transfer to the property via aeroplane and shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at LUX* Grand Gaube

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

LUX Grand Gaube
LUX Hotel Grand Gaube
LUX Grand Gaube Hotel
Legends Grand Gaube
Legends Hotel Grand Gaube
Legends Hotel Mauritius
Lux Grand Gaube Hotel Grand Gaube
LUX Grand Gaube Mauritius

Frequently asked questions

What is the cancellation policy at LUX* Grand Gaube?

LUX* Grand Gaube offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at LUX* Grand Gaube?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at LUX* Grand Gaube on 2 Feb 2025 start from AU$424.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at LUX* Grand Gaube?

Yep, LUX* Grand Gaube has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to LUX* Grand Gaube?

Yep, LUX* Grand Gaube is a short 11-minute walk from Grand Gaube Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at LUX* Grand Gaube?

Yep, there is an onsite spa at LUX* Grand Gaube. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does LUX* Grand Gaube have a pool?

LUX* Grand Gaube has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at LUX* Grand Gaube?

LUX* Grand Gaube features 2 outdoor pools, a full-service spa and a health club.

What makes LUX* Grand Gaube a romantic place to stay?

Couples spa treatments and beachfront dining, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at LUX* Grand Gaube.

Does LUX* Grand Gaube serve breakfast?

Sure does, buffet brekkie is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at LUX* Grand Gaube?

No, LUX* Grand Gaube does not offer an airport shuttle service.

Is there a bar or restaurant at LUX* Grand Gaube?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at LUX* Grand Gaube?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at LUX* Grand Gaube?

No, pets and service animals are not allowed.

LUX* Grand Gaube Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 499 out of 687 reviews" "
Rating 8 - Good. 143 out of 687 reviews" "
Rating 6 - Okay. 28 out of 687 reviews" "
Rating 4 - Poor. 10 out of 687 reviews" "
Rating 2 - Terrible. 7 out of 687 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Julia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff we're incredible and extremely accommodating to our group! We enjoyed our time on the property.
Stayed 2 nights in Oct 2024

8/10 Good

Mohammed Sadiq

Liked: Staff & service, property conditions & facilities
A good place. Wish we were told about the different things the hotel offers on our first day so we could get things booked in. Sadly there was no spaces for massages and no one ran us through the other activities. We had great service from the waiters (sahid) and others. The room was nice, lots of ants however all over the desk!
Stayed 7 nights in Sep 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Simply paradise.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing experience- would not recommend
We chose to stay at the Lux Grand Gaube believing it would be the perfect place to elope. However, poor communication from the dedicated wedding planner over a period of almost 6 months caused us to cancel our plans to be married there. In the end this was the better decision as our experience at the hotel was disappointing overall. No confirmation was received from the hotel of a prearranged airport transfer until prompted. The check in was slow, disorganized and unwelcoming. Our assigned suite was near a section of the hotel under construction and was otherwise populated with many families. We were told no other rooms were available, but we would be advised if another room or an upgrade became available. We received no further communication from anyone about a room change over the course of our 8 nights there. However, we did receive encouragement to upgrade to one of the meal plans. We ate at 4 of the hotel restaurants and found the food generally to be over priced and average at best. Our reasons for cancelling our wedding at the hotel were communicated to the resort management at the time & well in advance our our arrival. Apologies for the inconvenience were expressed, but no effort was made to improve our stay once we arrived. Apologies were also expressed when details of our disappointing experience while at the resort were communicated at the end of our stay. A $150 USD discount was offered and declined as it was of little consequence against our whole experience.
Stayed 8 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Sam Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting, exceptional service and experience. Down sides were: evening entertainment finished too early (around 10pm) so you would miss it if you were dining at other restaurants in the resort and the bar didn’t really stay open past 11pm. Also if you weren’t all inclusive - very overpriced drinks compared to other local places.
Stayed 10 nights in Sep 2024

10/10 Excellent

DOOSHYANT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Umer, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Fawaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Janet Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Tiago

Stayed 7 nights in Aug 2024

10/10 Excellent

Aj

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and always ready to help. The receptionist Leticia was always smiling, the staff at cafe Lux, Neelam and Sylvano have excellent customer care, the barman Mr R Jhuree always approachable and friendly, with a great smile and has excellent communication skills. The main restaurant staff were excellent and the food choices for breakfast and dinner were excellent, the whole family enjoyed it as the spread had a great selection🇲🇺. The facilities within the hotel is excellent. We had an excellent family break.
Stayed 4 nights in Aug 2024

10/10 Excellent

Khozema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Rumena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely stunning! And the staff were amazing, Christopher in particular was so helpful as i was worried about my delayed suitcase. Everything about this place was beautiful willl definitely love to go back!
Stayed 3 nights in Jul 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing week at this beautiful hotel. We will come back for sure.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rowan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night midweek stay
Modern. Great food. Great friendly service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Liban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Tissa

Travelled with family
Liked: Cleanliness
The hotel was good and restaurants were good
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, does not go tgat extra mile
Beautiful property and all staff encounted were very friendly. Food was also good. Couldn't ubserstabd the concept of providing free water all day and charging a ridiculous price at dinner. Sadly does not go that extra mile as we encounted at many other properties. Overall it was a good stay, the staff made it worthwhile.
Stayed 2 nights in Jul 2024

8/10 Good

Aniqah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a lovely and very pretty hotel gorgeous views and beach area. Food could have had more variety. Very far away from excursions.
Stayed 7 nights in Jul 2024

10/10 Excellent

William

Stayed 5 nights in Jul 2024

8/10 Good

Jacquie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, poor service
A superbly designed hotel with a beautiful reception area, a choice of restaurants, pools and a private beach area as well as multiple add on experiences to ensure you never have to leave the resort. Rooms are spacious and well equiped with either a balcony or patio area its easy to move across the resort. The resort operates through an App which allows you to understand the restaurant, bar and entertainment options available and make bookings. Not everything is included in the All Inclusive package and prices in the resort are very high. Unfortunately the service levels across most of the resort really let the hotel down. Quite often both at the pool and in the restaurants trying to find a staff member to order from was impossible. Service was painfully slow across most of the restaurants - we waited over an hour to be served 2 cheeseburgers at BB's one lunchtime which arrived cold. On a different occassion we ordered food at the pool, only after chasing twice discovered no one had actually given the order to the kitchen - with no apology. Inti is the premium restaurant on the resort and therefore not included in the packages. The menu was extensive and well executed however the service was awful which is unacceptable when charging extra. Top Tips - the Coffee Bar (which is mostly included) and the Rum Tasting Experience (an extra cost) are both amazing.
Stayed 7 nights in Jun 2024