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Homewood Suites by Hilton Grand Rapids Downtown

3.0 star property
Grand Rapids hotel in Downtown Grand Rapids with free breakfast and bars/lounges
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Homewood Suites by Hilton Grand Rapids Downtown

Restaurant
Lobby
In-room safe, desk, blackout curtains, iron/ironing board
Restaurant
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Breakfast included
  • Pet-friendly
  • Housekeeping
The price is AU$286
includes taxes & fees
10 Feb - 11 Feb

Explore the area

Map
161 Ottawa Avenue N.W., Grand Rapids, MI, 49503
  • Grand Rapids Art Museum
    ‪3 min walk‬
  • DeVos Performance Hall
    ‪4 min walk‬
  • Van Andel Arena
    ‪6 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪21 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, City View

Suite, 2 Queen Beds, Non Smoking, City View | Living area

Suite, 2 Queen Beds, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for One King/Two Queen Mobility/Hearing Accessible Roll In-Shower Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

One King/Two Queen Mobility/Hearing Accessible Roll In-Shower Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Studio, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Residence Inn by Marriott Grand Rapids Downtown

Pool
Breakfast included
Pet-friendly
Free WiFi
4.8 out of 5, Exceptional, (877)
The price is AU$335
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Residence Inn by Marriott Grand Rapids Downtown

About the area

Grand Rapids

Homewood Suites by Hilton Grand Rapids Downtown puts you in the heart of Grand Rapids, within steps of Broadway Grand Rapids and Grand Rapids Art Museum. Highlights at this hotel include 2 bars/lounges, a restaurant and an indoor swimming pool. .Lew's on Two is the hotel's own bar. Enjoy the gym and pool loungers. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free on-the-go breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Places within a 5-minute walk of this 3-property class Downtown Grand Rapids hotel include La Grande Vitesse and DeVos Performance Hall.

What's nearby

  • DeVos Performance Hall - 4 min walk
  • Van Andel Arena - 6 min walk
  • DeVos Place Convention Center - 7 min walk
  • Gerald R. Ford Museum - 9 min walk
  • Downtown Market - 17 min walk

Getting around

  • Grand Rapids Station - 17 min walk
  • Gerald R. Ford International Airport (GRR) - 21 min drive

Restaurants

  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬3 min walk
  • ‪Leo's - ‬4 min walk
  • ‪Tupelo Honey - ‬1 min walk
  • ‪Flanagan's Irish Pub - ‬2 min walk
  • ‪Real Seafood Company - ‬1 min walk

About this property

Homewood Suites by Hilton Grand Rapids Downtown

Grand Rapids hotel in Downtown Grand Rapids with free breakfast and bars/lounges
Homewood Suites by Hilton Grand Rapids Downtown offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. The business-friendly Homewood Suites by Hilton Grand Rapids Downtown also features gift shops/newsstands, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 3-star Grand Rapids hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2016
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Food/drink service (free)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Homewood Suites by Hilton Grand Rapids Downtown offers 110 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. 39-inch flat-screen televisions come with premium satellite channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 38 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Lew's on Two
  • Waters View

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 38.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Grand Rapids Downtown Hotel
Homewood Suites Hilton Grand Rapids Downtown Hotel
Homewood Suites Hilton Grand Rapids Downtown
Hotel Homewood Suites by Hilton Grand Rapids Downtown
Homewood Suites by Hilton Grand Rapids Downtown Grand Rapids
Homewood Suites Hilton Hotel
Homewood Suites Hilton
Homewood Suites Hilton Rapids
Homewood Suites by Hilton Grand Rapids Downtown Hotel
Homewood Suites by Hilton Grand Rapids Downtown Grand Rapids

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Grand Rapids Downtown?

Homewood Suites by Hilton Grand Rapids Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Grand Rapids Downtown?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Grand Rapids Downtown on 10 Feb 2025 start from AU$285.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Grand Rapids Downtown?

Yep, Homewood Suites by Hilton Grand Rapids Downtown has a secured covered self car park with in/out privileges for USD 38.00 per day.

Does Homewood Suites by Hilton Grand Rapids Downtown have a pool?

Homewood Suites by Hilton Grand Rapids Downtown has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Homewood Suites by Hilton Grand Rapids Downtown family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Grand Rapids Downtown is a hit with families.

Does Homewood Suites by Hilton Grand Rapids Downtown serve breakfast?

You bet, free on-the-go breakfast is on offer weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Homewood Suites by Hilton Grand Rapids Downtown?

No, Homewood Suites by Hilton Grand Rapids Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Homewood Suites by Hilton Grand Rapids Downtown?

Yep, you can grab a meal at Homewood Suites by Hilton Grand Rapids Downtown's onsite restaurant.

What time are check-in & check-out at Homewood Suites by Hilton Grand Rapids Downtown?

Check-in begins at 3:00 PM. Check-out time is noon.

Homewood Suites by Hilton Grand Rapids Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1001 reviews" "
Rating 8 - Good. 204 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

You sun

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice. Also, facilities are very clean and nice. Very good location in Grand rapid downtowns. But the viewing is not good(parking lot view). But we enjoyed the roof top night view. Thank you.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here and would definitely stay here again.
Stayed 3 nights in Oct 2024

6/10 Okay

Kelly

Disliked: Cleanliness
Linens dirty and I had to remake the bed
Stayed 1 night in Oct 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was nice. I dont like the fact you need to go to the second floor to check in, but it is what it is. The room was very nice and clean.
Stayed 3 nights in Sep 2024

6/10 Okay

patty

Stayed 2 nights in Sep 2024

2/10 Terrible

Alexa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Katherine

Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Stayed 1 night in Sep 2024

10/10 Excellent

Nevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Maryann

Liked: Amenities
Great location
Stayed 2 nights in Sep 2024

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service
It was ok
It was ok. The way the hotel / parking is laid out is confusing and cumbersome. My room had a window that looked into some weird hallway. The bed was uncomfortable because the mattress was old and slanted, not flat. There sheets and towels were nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Carmel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hote.
The hotel was beautiful. Rooms were spacious with a great kitchen area. Location was great, close to restaurants and the hospital. We were only there one night, but would have loved to stay longer.
Stayed 1 night in Oct 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

mike

Stayed 2 nights in Sep 2024

10/10 Excellent

Benjamin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay, really centrally located in town. The staff were really friendly and the room and hotel were very clean. The kids loved the saltwater pool.
Stayed 1 night in Sep 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 1 night in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lacy

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a great time in Grand Rapids, MI.
Stayed 3 nights in Sep 2024

4/10 Poor

Rita

Travelled with family
Spent a good amount of money ( they won’t allow price to be given) and here’s what I received, a very noisy suite, one of the bedrooms was adjacent to the parking garage and there were people outside of the room drunk and arguing, not to mention the very audible traffic of the garage, the floors were super squeaky, no sound proofing whatsoever, could hear all noise from hallways, above and below us! Kitchen was suppose to be a fully equipped one but had only 1 plate for 7 guests which is what the suite slept! Forward to breakfast, very rude staff, to the point that they questioned if we were guests because we used the stairs to come from the first floor to the second, like what? Why did that concern them, so when my adult daughter looked at them strangely because she was confused by the questioning, one of the ladies called her the B word, said why you looking at me like that, B I could never ever stay here again or recommend it to anyone, just know to that it will cost you $38 per night to park in the garage which is ridiculous, the hotel should have validated it, So highly disappointed HILTON!!! Go stay at Holiday Inn Express, way cheaper and a better place honestly, food is way superior! Staff too! I will say the young man upon check in was very nice and friendly!
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property for our music visit to GR was excellent. 10 minute walk to venue and associated restaurants. Room was very tidy, but essentially in the basement. No outside view to speak of. It is an older repurposed building and they have limitations with space.
Stayed 1 night in Sep 2024

6/10 Okay

Jonas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unfortunately we were somewhat disappointed in the property. The room was located on the first floor with a window that looked out into the hallway right next to the bed, kinda odd. When we asked if any additional rooms were available, they said they were sold out for the night when their website said otherwise. Felt like there was little privacy and for the money we paid, we were disappointed.
Stayed 1 night in Sep 2024

8/10 Good

Andrea, Saginaw

Liked: Cleanliness, staff & service, property conditions & facilities
The morning breakfast area crew really make this area spotless and are constantly making sure everyone has anything they could want. You can tell they want it to be great for you. The room was fine. My husband had dog hair collected all over his shoes. A few dogs passing each other in the breakfast area had a growling showdown. Not impressed. The drains were so slow in the sink and bath tub. That was kind of gross. The location is fabulous for getting all over downtown.
Stayed 2 nights in Sep 2024