Ratings based on 94 Verified Reviews
Real reviews from guests who’ve stayed
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 13 Sep. 2024 on Expedia
Beautiful property, comfortable rooms, outside area spacious and tidy
by A verified traveller
Posted 27 Jul. 2024 on Expedia
Excellent sharing pool! Great reception staff! Julianos on pool bar lovely, frequent beach hopper, food ok not as good as it used to be, I have found this hotel has changed quite a bit since I last came , mitsis need to revert back to how they once was !!
Comment from Hotel Management
27 Jul. 2024 by Miltos Divanis, Hotel Management
Dear Marian,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the excellent sharing pool, our helpful reception staff, and the service from Juliano at the pool bar.We're sorry to learn that the food did not meet your expectations this time around. We strive to maintain high standards and appreciate your comments as they help us identify areas for improvement. Please know that we are reviewing our offerings to ensure that we meet the standards that our guests have come to expect from us.Thank you for your continued support of Mitsis Family Village Hotel. We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,Miltos DivanisGeneral ManagerMitsis Family Village Hotel
by A verified traveller
Posted 9 Jul. 2024 on Expedia
Solid 3 Star property. Food needs to improved.
Comment from Hotel Management
27 Jul. 2024 by Miltos Divanis, Hotel Management
Dear Kate,Thank you for taking the time to share your feedback and for providing a 3 out of 5 rating. We appreciate your honesty and are sorry to hear that the food did not meet your expectations.We strive to offer a high-quality dining experience for all our guests, and your comments are valuable in helping us make improvements. We will certainly review our food offerings and make the necessary adjustments to enhance the quality and variety.We hope you will consider staying with us again in the future, and please do not hesitate to contact us directly if there are any specific aspects you would like to discuss further.Best regards,Miltos DivanisGeneral ManagerMitsis Family Village Hotel
by A verified traveller
Posted 10 Sep. 2023 on Expedia
by A verified traveller
Posted 16 Jun. 2023 on Expedia
The staff was extremely friendly, from the front desk, to the restaurant, to the bars, to the room attendents. All were amazing.
The rooms were clean and view was exceptional.
However, could use some updating.
Comment from Hotel Management
17 Jun. 2023 by Miltos Divanis, Hotel Management
Dear ShirleyThank you for staying in our resort, and the time you spent for your review.We are all thrilled with your warm and kind words about our staff, and I have to inform you that according to our plans the hotel is going to be totally renovated in 2026.We are always at your disposal and looking forward to seeing you back.Best regardsMiltos DivanisGen. Manager
by A verified traveller
Posted 4 Sep. 2022 on Expedia
Pros
- Very friendly, helpful staff
- Private beach with shuttle
- Always seemed to be sun lounger availability
- Crepes were yum and available till late
- Water slides and inflatable water park on beach (15 euro for day) hit with kids
- Clean, eco friendly, hand sanitisers around
- Small games room (chargeable)
- I enjoyed the food
Cons
- Smallest Mitsis (of four) I've visited - really only 1 main freshwater, outdoor pool for everyone, one indoor restaurant and less selection of foods/bookable restaurants
- Room only had view of brick wall from balcony door
- Not enough information given at check-in - no map, details of meal times, access to facilities in other nearby hotels, how to get beach towels, wifi access - had to ask for this basic info everytime
- Nothing in mini bar unless you happened to be around when delivery happened in the morning
- Have to reserve gym use in another hotel
- One restaurant staff a bit grumpy when he delivered the wrong order and insisted he hadn't and then objected to us taking clean forks from a nearby, made-up table without asking him first; he was likely to be very tired as we arrived late towards end of his shift
-Animation team not very visible or engaging for kids, not a lot for teens to do
- Long walk up steep hill to hotel if you miss shuttle or it doesn't turn up at time expected!
Comment from Hotel Management
4 Sep. 2022 by G.M, Hotel Management
Dear Matilda,Thank you very much for spending your holidays here with us and we are sorry to see that this didn't go as well as expected. It is a pitty to see that information that is clearly mentioned on our website and hotel's description were not considered while booking as this would help you knowing what to expect. If for example a Mountain view room was booked then this is what we would allocate. Still if the view from your room was not what you expected we could have looked into it if only we knew. The salt water pools and the only one indoors restaurant are clearly mentioned and should be expected since the time of booking. We are happy to now that you enjoyed our beach, the varied and tasty food, our crystal clear sea and our staff looked after you so well. We would be delighted to welcome you back again soon and we are at your disposal for anything you need anytime. Best Regards,Antonios PizaniasG.Manager
by A verified traveller
Posted 3 Jul. 2022 on Hotels
Comment from Hotel Management
10 Jul. 2022 by G.M, Hotel Management
Dear Guest,
Thank you very much for staying with us and we are very sorry to receive your so low rating. We would be gratefull if you had given us some reasons about it as this would be a chance for us to improve and offer our guests higher quality experiences.
We hope to have the chance of making it right for you in one of your next visits in Kos.
Best Regards,
Antonios Pizanias
G.Manager
by A verified traveller
Posted 27 May 2022 on Expedia
Staff were super friendly and nothing was too much trouble.
It was a very laid back a relaxing stay and just what we were hoping for.
Just stunning!
Comment from Hotel Management
12 Jun. 2022 by G.M, Hotel Management
Dear Hannah,
Thank you ever so much for choosing the Mitsis Family Village for your holidays this year and we are all so happy to know that you enjoyed it so much.
It feels great to know that our efforts met and exceeded your expectations and we promise to make it even better next time.
We hope to welcome you back anytime soon and we are at your disposal for anything you need anytime.
Best Regards,
Antonios Pizanias
G.Manager
by A verified traveller
Posted 4 Oct. 2021 on Expedia
by A verified traveller
Fun in the sun
Posted 1 Sep. 2021 on HotelsLovely 4 star accommodation with excellent all inclusive food. Some of the pools are salt water so be prepared. Fab little water park on site and the majority of staff were truly excellent.
Comment from Hotel Management
5 Sep. 2021 by GM, Hotel Management
Dear Guest,
Thank you very much for choosing the Mitsis Family Village for your holidays this season and for spending time to rate us so high. We are all very happy to see that our efforts met and exceeded your expecations resulting an excellent stay. I hope we will have the pleasure of welcoming you back sometime in the near future and we are at your disposal for anything you need anytime.
Best Regards,
Antonios Pizanias
G.Manager