6/10 Okay
Baillie
3 Aug 2024
Disliked: Cleanliness, staff & service
The stay was fine the staff was awful. The night attendants first words to me were I was going to let your daughter in but I’m scared of dogs…. She was waiting to reenter the hotel through a key card only access door…. This hotel allows dogs yet the attendant treated us poorly because we had one. One of my kids spilled a cup of ice water on the way out of our room and he came outside while I was packing up the car to scold me for the spill. I couldn’t get into my room or building for last two hours due to a key card issue they didn’t fix for me. I have never been treated so poorly by hotel staff and I was traveling with just my three children and myself and our dog from states away. Definitely didn’t help the ease of our journey to be mistreated
Baillie
Stayed 1 night in Jul 2024