2/10 Terrible
Tangina
Travelled with family and small children
28 Nov 2024
Disliked: Staff & service
This stay was for my husband and I vow renewal! With this stay we had 10 rooms all together. The front desk agent named DD was extremely rude. Lied and told us that 5 rooms checked out on the account of our children running through the halls yelling fire but when I asked for the cameras to be ran back the managers confirmed that wasnāt true. Then two hours before our ceremony the Gm Melissa sat my husband down and told him that we were banned because 5 more guest checked out on the account of our children. There was no proof or paperwork and they allowed us to continue our stay!!! The lobby smelled like marijuana in a non smoking property but yet the same people that checked in on Friday were there when we checked out on Sunday unbothered by the front desk. I truly felt like we were TARGETED!!! An experience that was supposed to be memorable due to the fact that I came to this hotel because I wanted to be around family because this is where I am from, turned into an experience from hell! You canāt advertised to be family friendly and then treat families poorly. I hope that everyone elseās experience is greater than mine.
Tangina
Stayed 3 nights in Nov 2024