2/10 Terrible
Joanne, London
Travelled with partner
25 Sept 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most of the staff we interacted with were very helpful, nice and professional. The lady who checked us in gave us fantastic help and tips for our stay. Within a few minutes of arriving at the hotel, a manager rudely told us check in wasn’t until 3pm. She did not ask if we had an early check in just assumed we didn’t. First impressions of the room were good but then we noticed the sheets, towels and robes had stains on them. We had a large balcony but it was filthy, the door to it was not cleaned in a long time neither was the windows that open, they had webs all over them. The tv didn’t work at all, we had planned on mentioning later in the day when we had time. At 10.30pm the electricity in our room went, we contacted front desk to let them know. It was only our room and next door that seemed to be affected. Within an hour we had 3 people check the room, we were told they would call the electrician to come take a look. We were not offered another room, we were left in a room with no electricity or A/C. We fell asleep waiting for the electrician who never arrived. Around 2 am our lights came back but no electricity. When we got up the next morning we checked and still no electricity, on our way down to breakfast we advised front desk that our electricity still wasn’t restored. The front desk and on duty manager said they would look into it. After breakfast we checked the sockets and found one that worked, luckily, we used that when getting ready. No maintenance came to ou
Joanne
Stayed 1 night in Sep 2024