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Bay Gardens Beach Resort and Spa

4.0 star property
Family fun on the beach, with free water park, near Splash Island Water Park Saint Lucia
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bay Gardens Beach Resort and Spa

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, free beach shuttle, sun-loungers
Premium bedding, in-room safe, desk, blackout curtains
Exterior
Water park

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Hot tub
  • All-inclusive
  • Breakfast available
  • Bar
  • Room service
The price is AU$660
includes taxes & fees
21 Jan - 22 Jan 2025

Explore the area

Map
Rodney Bay Village, Gros Islet
  • Splash Island Water Park Saint Lucia
    1 min walk
  • Reduit Beach
    3 min walk
  • Seagrapes Beach Bar
    1 min walk
  • Castries (SLU-George F. L. Charles)
    22 min drive

Room options

View all photos for Two Bedroom Suite Pool View

Premium bedding, in-room safe, desk, blackout curtains

Two Bedroom Suite Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Beach Front

Premium bedding, in-room safe, desk, blackout curtains

Two Bedroom Suite Beach Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 121 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Beach Front Suite King

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Beach Front Suite King

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 72 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Water´s Edge Villa 2

Terrace/patio

Water´s Edge Villa 2

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • Marina view
  • Sleeps 12
  • 2 King Beds, 2 Double Beds, 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Garden View Double

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Garden View Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Premium bedding
Ceiling fan
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Pool View Double

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Pool View Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Premium bedding
Ceiling fan
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Beach Front Double

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Beach Front Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Premium bedding
Ceiling fan
  • 49 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Beach Front Suite Double

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Beach Front Suite Double

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 72 sq m
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Pool View Suite Double

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Pool View Suite Double

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 72 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Water´s Edge Villa 1

Terrace/patio

Water´s Edge Villa 1

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • Marina view
  • Sleeps 12
  • 3 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Garden View King

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Garden View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Ceiling fan
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool View King

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Pool View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Premium bedding
Ceiling fan
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Pool View Suite King

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Pool View Suite King

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Beach Front King

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Beach Front King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Premium bedding
Ceiling fan
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Harbor Club St. Lucia, Curio Collection by Hilton

Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (657)
The price is AU$699
for 1 night
includes taxes & fees
7 Jan - 8 Jan
Harbor Club St. Lucia, Curio Collection by Hilton

About the area

Gros Islet

A family-friendly stay in Gros Islet awaits you at Bay Gardens Beach Resort and Spa. You'll be within steps of Splash Island Water Park Saint Lucia and within a short 5-minute stroll of Windward Islands. Highlights at this beachfront hotel include 2 restaurants, 2 beach bars and a full-service spa. .A day of pampering can include beachside massages, detox wraps and body wraps along with access to the mud bath and hot tub. The restaurant, Hi Tide Restaurant, serves Caribbean cuisine and is open for breakfast, brunch, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and outdoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning local cuisine breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 4-property class Gros Islet hotel, you'll be 0.3 km (0.2 mi) from Reduit Beach and 2.6 km (1.6 mi) from Rodney Bay Marina.

What's nearby

  • Splash Island Water Park Saint Lucia - 1 min walk
  • Reduit Beach - 3 min walk
  • Rodney Bay Marina - 4 min drive
  • Pigeon Island National Landmark - 7 min drive
  • Smugglers Cove - 16 min drive

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 94 min drive

Restaurants

  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬3 min walk
  • ‪KeeBee's - ‬10 min walk
  • ‪Jade Terrace - ‬4 min drive
  • ‪Royal Palm Bar - ‬9 min walk

About this property

Bay Gardens Beach Resort and Spa

Family fun on the beach, with free water park, near Splash Island Water Park Saint Lucia
Some rates at Bay Gardens Beach Resort and Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Bay Gardens Beach Resort and Spa such as a complimentary water park and a children's club.

A free manager's reception is offered on selected days. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers an outdoor pool, a children's pool and a hot tub. Self parking is free.

This 4-star Gros Islet hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • 1679 sq ft of conference space
  • 156 sq. m of conference space
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Bay Gardens Beach Resort and Spa offers 75 air-conditioned accommodations with a safe and complimentary slippers. Rooms open to balconies or patios. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Gros Islet hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a mud bath and a hot tub. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7 AM to 10 AM for a fee: USD 30 for adults and USD 12 for children
  • 2 bars/lounges
  • 2 beach bars
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Hi Tide Restaurant
  • Seagrapes Beach Bar

Things to do

  • Arcade/game room
  • Beach yoga
  • Boat tours
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Rafting
  • Sailing
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,679 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 11 December 2023 to 1 June 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bay Gardens Beach Resort and Spa

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 30 for adults and from USD 12 for children
  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 90 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Gardens
Bay Gardens Beach
Bay Gardens Beach Gros Islet
Bay Gardens Beach Resort
Bay Gardens Beach Resort Gros Islet
Bay Gardens Resort
Beach Gardens Resort
Gardens Beach
Gardens Beach Resort
Bay Gardens Beach Castries
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Resort St. Lucia/Gros Islet
Bay Gardens Beach Resort
Bay Gardens And Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel
Bay Gardens Beach Resort and Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel Gros Islet
Bay Gardens Beach Resort Spa (All inclusive Optional)

Frequently asked questions

What is the cancellation policy at Bay Gardens Beach Resort and Spa?

Bay Gardens Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bay Gardens Beach Resort and Spa?

As of 24 Dec 2024, prices found for a 1-night stay for 2 adults at Bay Gardens Beach Resort and Spa on 21 Jan 2025 start from AU$640.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bay Gardens Beach Resort and Spa?

Yep, Bay Gardens Beach Resort and Spa has a free self car park.

Are there any beaches close to Bay Gardens Beach Resort and Spa?

Yep, Bay Gardens Beach Resort and Spa is a short 3-minute walk from Reduit Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Bay Gardens Beach Resort and Spa?

Yep, there is an onsite spa at Bay Gardens Beach Resort and Spa. It has a hot tub and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Bay Gardens Beach Resort and Spa have a pool?

Bay Gardens Beach Resort and Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Bay Gardens Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bay Gardens Beach Resort and Spa?

Bay Gardens Beach Resort and Spa features 2 beach bars, a full-service spa and an outdoor pool.

What makes Bay Gardens Beach Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Bay Gardens Beach Resort and Spa.

Is Bay Gardens Beach Resort and Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Bay Gardens Beach Resort and Spa is a hit with families.

Does Bay Gardens Beach Resort and Spa serve breakfast?

Yeah, local cuisine breakfast is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Bay Gardens Beach Resort and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Bay Gardens Beach Resort and Spa?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves Caribbean cuisine.

What time are check-in & check-out at Bay Gardens Beach Resort and Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Bay Gardens Beach Resort and Spa?

No, pets and service animals are not allowed.

Bay Gardens Beach Resort and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas, Debe

Liked: Amenities
Stayed 3 nights in Aug 2024

8/10 Good

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Jamila

Stayed 4 nights in Aug 2024

4/10 Poor

Akeria

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We booked a garden view but we got a building site view and management wouldn’t change the room because we booked through Expedia.
Stayed 4 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel hit the mark all around. I loved that the beach was so close to the hotel. The view of our room was just breathtaking! The location of the hotel was secluded which I liked. However, the hotel provided transportation to their sister hotels which was very useful. That allowed us to get to some desitations. The inside of our room was lovely! The kitchen area allowed us to cook which helped save some money. There was AC, a second toilet and a clothes washer/dryer combo! It came in handy! Staff were friendly, although we came across a couple that were not. I booked through Expedia and got a flight/hotel package which worked with my budget. The only downside was, because the hotel area is open to the public, the locals were around and were quite persistent selling their goods. At times it took away from the tranquility one got from just being at the beach. I plan to return to this hotel if I return to the Rodney Bay area.
Stayed 7 nights in Jun 2023

10/10 Excellent

Sylvia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful and the staff is well trained and extremely friendly .
Stayed 2 nights in Sep 2024

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

2/10 Terrible

Derek

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was nice and clean. Staff and amenities here are not with the money.
Stayed 3 nights in Jun 2024

2/10 Terrible

Lochan

Liked: Cleanliness, staff & service, property conditions & facilities
10 out pf 10
Stayed 3 nights in Aug 2024

10/10 Excellent

Omadevi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everymoment! Staff 10 out of 10!
Stayed 3 nights in Aug 2024

10/10 Excellent

Ceece

Liked: Cleanliness
Stayed 3 nights in Aug 2024

8/10 Good

Annabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach. Family-oriented. Shuttle to the mall is helpful. Customers may benefit from vending machines available for late night drinks and snacks.
Stayed 7 nights in Aug 2024

10/10 Excellent

STEPHANIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean. Nice beach area.
Stayed 7 nights in Aug 2024

6/10 Okay

Shivonne

Travelled with family
Liked: Staff & service, amenities
The resort was alright, the staff were very warm and friendly. But there were plumbing issues, seems like a general problem throughout the buildings. The main door to my room was sticking a lot and very noisy when closing. The WiFi was down for almost an entire day so that was an issue. The good thing is the fact that it’s directly on a beach (beach resort) which is beautiful plus there’s a huge pool. Also the staff being friendly and service was good. They tried to help out with any issue and were very kind and understanding.
Stayed 3 nights in Aug 2024

10/10 Excellent

Azraa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort nice rooms Easy access
Stayed 7 nights in Jul 2024

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Except for toilet issue and safe issue. The cleaning lady was great!! Front desk ok except for when we asked to borrow a bottle opener and the night person said twice that he’d bring one, but after half hr we want to bar. If he didn’t have a bottle opener, just say so. He never came to room. Hated the room key bracelet. My husband lost his. He went to desk. He paid $20.00 for a new one. When we checked out we were charged again. You said he still owed for it. We did not. He didn’t want to argue with the desk. We had to catch our taxi. One night we had dinner. I ordered fish. I waited 30 minutes for my dinner while the others in party were eating their meals (not fish). Not much of an apology and no reason was given. The beautiful beach was the best part. Most employees were very nice. Does these remarks even matter? I doubt it.
Stayed 7 nights in Jul 2024

10/10 Excellent

Jacqueline Linda, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
The Bay Garden Beach Resort and Spa was an awesome place to stay. Everywhere was extremely clean. The food was fantastic and the beach… I can’t even. Staff are quite wonderful, friendly and helpful except when things are very busy they can be a bit curt. I had the most wonderful experience, the size of the hotel allows for conversation with other guests and getting to know people. And the views are spectacular. My only two negatives are that I booked a “garden view” room but the garden was torn down and it was a complete area under construction. Noise included. I could not sit on my balcony. I was not notified in advance of this change or offered any alternatives. Nothing was done about that except to apologize for it. Second, it’s not easy to just get up and get a good good cup of coffee. I wish there was a station where people could go at whatever time and make their own coffee and bring it back to their room.
Stayed 9 nights in Jul 2024

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient and walkable to the beach. Staff extremely courteous and helpful.
Stayed 5 nights in Jul 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time on vacation in st Lucia. Getting to the hotel from the airport is about a hour and half ride so take that in consideration when booking. The overall experience of the vacation was great. The dinning was a little slow at times to get your food but you’re on vacation. The bar by the pool was great and the drinks were always flowing. I would definitely return to this hotel we had a great time with our family.
Stayed 6 nights in Jul 2024

8/10 Good

NADINE

Stayed 2 nights in Jul 2024

8/10 Good

tanasha twana

Stayed 7 nights in Jul 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall we had a great time at Bay Gardens. They have 3 locations with a pool, restaurant, and bar at each location. The shuttle will bring you to any of the locations. We did all inclusive through Expedia because it was significantly cheaper than all inclusive through Bay Gardens. There are a couple of things we saw on Bay Gardens website that came with the all inclusive plan like "stay 7 nights comes with four 30 minute massages" and a "dine around program" where you get passes to eat at some restaurants in the area. But when we asked about those things the staff was very rude when they were telling us that those things are only available when you book directly through them. So our all inclusive plan left us with 3 restaurants to eat at over a nine day span. Breakfast was always fine with a buffet every day with lots of options. Lunch we did at all 3 restaurants and it was fine, but we did do some lunches off the resort, which was great too. Highly recommend "Wings & Tings" which is off the resort. Dinner was a problem multiple times though. The 3 restaurants open at 7, which is very late for our 2 year old, especially when she's busy having fun all day. She was exhausted by dinner every day. The Hotel and Marina restaurants were great, fast, kind staff. The HiTide restaurant at the beach resort I would not recommend for dinner. 90 minute waits for our food both times we ate dinner there, staff was not kind. Water Park was really fun. Overall, I would recommend Bay Gardens.
Stayed 8 nights in Jun 2024

8/10 Good

Tevy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I enjoyed my stay for the most part. The staff were amazing and the beach is nice. Location is great and there’s a shuttle. The only thing I didn’t like was that getting hot water was dependent on the time of day you decide to shower. Morning and evening/night showers were cool to luke warm temperature at best. One evening I only had drips of water to bathe with. The best time to shower would be afternoon/early evening which isn’t convenient.
Stayed 6 nights in Jul 2024