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Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property
Adults-only beachfront property with 3 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

3 outdoor pools, pool loungers
3 outdoor pools, pool loungers
Exterior
Minibar, in-room safe, desk, blackout curtains
8 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Parking included
  • Gym
  • All-inclusive
The price is AU$1,073
includes taxes & fees
4 Jan - 5 Jan

Explore the area

Map
Gros Islet, Gros Islet, Gros Islet, LC01101
  • Sandals Golf and Country Club
    3 min drive
  • Rodney Bay Aquatic Centre
    5 min drive
  • Smugglers Cove
    8 min drive
  • Castries (SLU-George F. L. Charles)
    31 min drive

Room options

View all photos for Luxury Presidential One Bedroom Ocean View Diamond Club

Minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Ocean View Diamond Club

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
2 bathrooms
Private bathroom
  • 131 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
Hairdryer
Private bathroom
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out

Minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
Hairdryer
Private bathroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Diamond Club

Minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Diamond Club

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
Hairdryer
Private bathroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
Hairdryer
Private bathroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential one Bedroom ocean view

Minibar, in-room safe, desk, blackout curtains

Luxury Presidential one Bedroom ocean view

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
2 bathrooms
Private bathroom
  • 131 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Living area

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Jetted bath
Hairdryer
  • 131 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
Hairdryer
Private bathroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View

Minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
Hairdryer
Private bathroom
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Gros Islet

A luxury stay in Gros Islet awaits you at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. You'll be steps from Windward Islands and 1.7 km (1.1 mi) from Sandals Golf and Country Club. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. The restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also the convenience of free self parking. .With a stay at this 4.5-property class Cap Estate property, you'll be 2.3 km (1.4 mi) from Smugglers Cove and 2.8 km (1.7 mi) from Rodney Bay Aquatic Centre.

What's nearby

  • Rodney Bay Marina - 5 min drive
  • Pigeon Island National Landmark - 6 min drive
  • Smugglers Cove - 8 min drive
  • Splash Island Water Park Saint Lucia - 9 min drive
  • Reduit Beach - 21 min drive

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 106 min drive

Restaurants

  • ‪Gourmet Marché - ‬2 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬9 min drive
  • ‪Aquarius Bar - ‬1 min walk

About this property

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Adults-only beachfront property with 3 outdoor pools
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a health club. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces.

There's an onsite business centre. A nightclub, a sauna, and spa services are also featured at the luxury Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Gros Islet property.

  • 166 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2017
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers 166 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. 42-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit with in-room jetted baths, slippers, complimentary toiletries and hairdryers. This Gros Islet property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 10 bars/lounges
  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Dorado
  • Gourmet Marche
  • Grazie Italia Trattoria
  • Hunter Steakhouse
  • Zen

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Snorkelling
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.

Property is also known as

Hideaway Royalton Saint Lucia Hotel Gros Islet
Hideaway Royalton Saint Lucia Gros Islet
Hideaway Royalton Saint Lucia Adults All Inclusive Cap Estate
Hideaway Royalton Saint Lucia Adults All Inclusive
Hideaway at Royalton Saint Lucia Adults Only All Inclusive
Hideaway at Royalton Saint Lucia
Hideaway at Royalton Saint Lucia Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

As of 3 Jan 2025, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only on 4 Jan 2025 start from AU$1,073.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only has a free self car park.

Are there any beaches close to Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

The closest beach to Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is Smugglers Cove (0.3 km).

Is there a spa on site at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only.

Is Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only family-friendly?

No, Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Relax with a coldie at the 2 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, pets are not allowed.

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 185 out of 444 reviews" "
Rating 8 - Good. 129 out of 444 reviews" "
Rating 6 - Okay. 62 out of 444 reviews" "
Rating 4 - Poor. 35 out of 444 reviews" "
Rating 2 - Terrible. 33 out of 444 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen Gerome

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Latoya A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively environment, pleasant ambiance, welcoming and courteous staff. 1 star taken away for the food... I would have preferred more authentic/cultural options with more Caribbean flare.
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
This was our second time at the Royalton Saint Lucia. The food is amazing! We love the multiple restaurants. Our favourite was Calypso. They also have 24/7 room service included your stay which was awesome. We liked staying in the hideaway and having a separate part of the hotel with pool. We wish the entertainment was better. Many of the shows were the same as when we were here 2 years ago, particularly the Michael Jackson routine. Other than the foam party, everything was pretty low key. Quiet. Our room did have 2 water leaks coming from the ceiling. Maintenance came right away for the first one but took hours to come the second time (chunks of the plaster were falling from the ceiling because the leak was so bad, luckily it was above the bath tub). There were a lot of people on the beach trying to sell you items. We would recommend this hotel👍
Stayed 5 nights in Sep 2024

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, amenities
it was nice and relaxing. i didn’t like how some of the restaurants had restrictions. Most of the staff was nice and respectful but there was two that were standoffish. one employee didn’t want to get syrup for us when it was breakfast. i love the food they cooked, very refreshing and different. one of the lady’s in the market was really nice. the food truck, buffet and steakhouse were my favorite. activities were fun and had a amazing tour and experience with the jetski. will definitely book again! they also had little events on the island that were also fun. drinks were good, pisces bar was a good bar. overall the trip was a 5/5. weather was good, it rained one day but it was still hot.
Stayed 5 nights in Sep 2024

8/10 Good

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Hotel Hideaway last week for our honeymoon, and overall, it was a memorable experience. The hotel is about 1.5 hours from the airport, so be prepared for a bit of travel upon arrival. When we checked in, we went through the Hideaway section, which felt less impressive compared to the main lobby area. Our room, while decent, was a bit worn and didn't quite live up to the modern standards we were expecting. Despite this, we loved the swim-out pool, which we used multiple times a day. It was definitely worth the upgrade. We arrived on a Tuesday, and initially, the hotel had a more laid-back vibe with an older crowd. However, by Thursday, the atmosphere picked up with younger guests and a lively pool party that was fun. We dined at all the hotel's restaurants, and our top picks were Dorado, a Hideaway exclusive, and Hunter Steakhouse. While the Hideaway area offers a more romantic, couples-oriented experience, you still share amenities like the beach, certain pools, and most restaurants with the main hotel. Given this, we weren’t entirely convinced the extra cost of the Hideaway was justified. Overall, we had a fantastic time in St. Lucia and might consider trying Sandals on our next visit.
Stayed 4 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

MAYA TAMIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Tiaja

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here!!!!! They will charge your card that’s supposed to be a $200 deposit when it was actually considered a charge!!! The staff at one restaurant told one of my family members to change their attire when other people had the same attire on. Also, if you’re black they do not cater to this significant race we were dismissed on multiple occasions at the bar and etc. The food was horrible our stomach were hurting and we felt nauseous the entire trip. It was not really adult only the kids were everywhere on the resort that was adult only. I saw a lot of kids pick up food and throw it back into the buffet tray. Parents should do a better job of fixing your kids plates. Worst experience ever. Never coming back ever!!!!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Lizzett

Liked: Cleanliness, staff & service, property conditions & facilities
I had an absolutely amazing time with my family! Every single staff member was amazing and welcoming! Will definitely be back and recommending
Stayed 6 nights in Jul 2024

2/10 Terrible

Timothy Theron

I would not recommend staying at Royalton of St. Lucia to anyone! My family and I stayed there from 8/19-8/24. Here's why I will not recommend staying: 1.There was construction going on (unbeknownst to us) at the resort, which was at times loud while trying to relax on the beach. 2. One of our family members booked a king-sized single bed for husband/wife, when we arrived, they were given 2 queen sized beds and told they were unable to accommodate because no more rooms were available. 3. Housekeeping did not clean room for two consecutive days, even though "Please service" sign was placed on door and front desk notified. 4. Locals on beach constantly ask you to purchase excursions even if you are simply trying to relax on the beach. If I want to do an excursion, I am fully capable of arranging. It was annoying to be approached on multiple occasions, even after politely declining. 5. Be mindful of charges when you check in. They charge a one-time $60 "government fee" upon check-in. They also state you must place a card on hold for $200, which is to be refunded once you check out. Needless to say, this was charged to my card and not placed on hold. I have contacted their front desk staff on multiple occasions, emailed Omega Alexander, who is their "Front Desk Supervisor", as well as customer service, and Sabine Adolphy, who is listed as the General Manager. I have YET to receive requested refund. KEEP YOUR RECEIPT!! WILL NEVER STAY AT ROYALTON AGAIN!
Stayed 5 nights in Aug 2024

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

2/10 Terrible

Akim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Helen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The best thing about this hotel is the staff, from check in to Stephen at hideaway bar and the exceptional service we received from Tracy ford. But the hotel,is rundown with broken tiles and rust every where. The absolute worst thing though was the smell of mould in the rooms, it made us gag on entry, we had no choice but to sleep in that glad it was only a short visit and wouldn’t go again just for that reason alone. Also paid a extra $120 for a lobster meal that was very under par over cooked and over seasoned
Stayed 1 night in Aug 2024

10/10 Excellent

Matika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. However, I think the pool bars close too early. I also don't like the fact that the children from the neighboring resort were on the adult side in our pool and beach with their parents. It happened everyday that I was there on vacation. They were actually in my pictures swimming in.the beach. The resort needs to prevent this from happening.
Stayed 3 nights in Jul 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

tiffany

Stayed 4 nights in Jul 2024

10/10 Excellent

Brigitte, Charlotte

Liked: Amenities
Beautiful property
Stayed 4 nights in Jul 2024

4/10 Poor

Ebony, Cincinnati

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The staff was not pleasant, they always had attitudes. Not friendly. Had an issue with my payment to the hotel. They would not accept my pre-payment right along with my direct payment which caused me to come out of pocket for a lot of money. Was not understanding at all. I felt like they were going to keep me and make me a maid and my husband a butler. I do not think I would ever come back to this place
Stayed 3 nights in Jul 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Kision

Liked: Amenities, property conditions & facilities
Very accommodating and welcoming
Stayed 4 nights in Jul 2024

6/10 Okay

Mary

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Colphone

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner at the beach
Stayed 3 nights in Jul 2024