See all properties
Save

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

On the beach, white sand, snorkelling
Aerial view
View from property
4 outdoor pools
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
The current price is AU$659
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
Gros Islet, Gros Islet, LC01101
  • Pigeon Island National Landmark
    ‪5 min drive‬
  • Smugglers Cove
    ‪8 min drive‬
  • Reduit Beach
    ‪21 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)
    ‪106 min drive‬

Room options

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • Ocean view
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Ocean view
  • 67 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
  • Ocean view
  • 303 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom ocean view

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • Ocean view
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • Ocean view
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Flat-screen TV, pay films

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
  • Ocean view
  • 303 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Premium bedding
  • Ocean view
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Gros Islet

A luxury stay in Gros Islet awaits you at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort. You'll be steps from Windward Islands and 1.7 km (1.1 mi) from Sandals Golf and Country Club. Highlights at this all-inclusive property include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, facials and body treatments along with aromatherapy and reflexology. The buffet restaurant, Gourmet Marche, serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site nightclub, free kids' club and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a sauna. Free buffet breakfast is available daily between 7:30 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4.5-property class Cap Estate property, you'll be 2.3 km (1.4 mi) from Smugglers Cove and 2.8 km (1.7 mi) from Rodney Bay Aquatic Centre.

What's nearby

  • Sandals Golf and Country Club - 3 min drive - 1.6 km
  • Rodney Bay Marina - 5 min drive - 3.6 km
  • Pigeon Island National Landmark - 5 min drive - 3.2 km
  • Smugglers Cove - 8 min drive - 2.4 km
  • Reduit Beach - 21 min drive - 5.9 km

Getting around

  • Castries (SLU-George F. L. Charles) - 31 min drive

Restaurants

  • ‪Gourmet Marché - ‬2 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬9 min drive
  • ‪Aquarius Bar - ‬1 min walk

About this property

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 4 outdoor pools
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. A children's pool, a nightclub, and a fitness centre are also featured at the luxury Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Gros Islet property.

  • 290 guestrooms or units
  • 9 dining venues
  • 10 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort offers 290 accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation is furnished with double sofa beds. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers.

This Gros Islet property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English

Similar properties

2 outdoor pools, free pool cabanas, pool umbrellas

Zoetry Marigot Bay - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.4 out of 5, Excellent, 471 reviews
The price is AU$966
includes taxes & fees
30 Apr - 1 May
Zoetry Marigot Bay - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 10 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steakhouse
  • Score Sports Bar
  • Zen

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Snorkelling
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages

Accessibility

  • Lift (94 centimetre wide door)

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Saint Lucian Resort All Inclusive Cap Estate
Royalton Saint Lucian Cap Estate
Royalton Saint Lucia Resort All Inclusive Cap Estate
Royalton Saint Lucia Cap Estate
Royalton Saint Lucia All Inclusive Cap Estate
Royalton Saint Lucia Inclusiv
Royalton Saint Lucia Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

As of 17 Apr 2025, prices found for a 1-night stay for 2 adults at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort on 28 Apr 2025 start from AU$658.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort has a free self car park.

Are there any beaches close to Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

The closest beach to Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is Smugglers Cove (0.4 km).

Is there a spa on site at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort a romantic place to stay?

A hot tub and a bar, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort.

Is Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

No, but there are Jetted bath in the guestrooms.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, complimentary buffet breakfast is served daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

No, Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1014 reviews
Rating 8 - Good. 261 out of 1014 reviews
Rating 6 - Okay. 127 out of 1014 reviews
Rating 4 - Poor. 69 out of 1014 reviews
Rating 2 - Terrible. 64 out of 1014 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paolo, Newmarket

Liked: Cleanliness, staff & service
Property layout is good. Seems like Marriott is trying to cut back on portion size. Ordered chicken parm at the Italian restaurant, I got 2 one inch slices of the chicken? If they are having trouble sourcing ingredients on the island, take it off the menu. Don't serve samples. On day 3 of our vacation all guests were locked out of their rooms. A technician had to individualy unlock each door and when unlocked you couldn't lock it when you left ,leaving all your belongings at risk of theft. This continued on to the next day. This was a complete upper management failure. I did appreciate Expedia upgrading our room when we checked in. The resort seemed run down in some areas and repairs needed to be done. Beautiful island and people, will return but not at Royalton.
Stayed 7 nights in Jan 2025

10/10 Excellent

Gari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff showed great hospitality
Stayed 4 nights in Jan 2025

10/10 Excellent

Leeandrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beverly the Expedia rep at Royalton and Nancy in guest services were highlights of our trip, they turned the trip around and handled things for us so we can enjoy the experience to the fullest. The property is beautiful and we enjoyed local excursions as well as Royalton Fit classes like Pilates. Great staff and property!
Stayed 5 nights in Jan 2025

2/10 Terrible

Paul

Liked: Staff & service
The food was horrible I checked out 1 day before the end and went to another hotel the windjammer in a different level
Stayed 3 nights in Jan 2025

4/10 Poor

Jeanine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent trip. First, I would like to mention that our housekeeper, Carmella, would leave us nice little notes every day, and would grant our request for extra needs in our room. The room was always clean, and we had no problems. Every day, when we would get back to our room, it looked like the first day we arrived. That was much appreciated. There were 2 very special people in Guest Services - Tara and Gaielle - who were very nice, courteous and helpful during our stay. The Nexus excursion staff were great as well. I also received a massage at the spa from Kenya, and she was really good. I left there feeling refreshed and re-energized. We went on an 8-hour excursion along the western coastline, and made stops at the waterfall, the sulfur mud baths, lunch, and then, snorkeling. My daughter and some of the members of our family also did the jet ski excursion. They really enjoyed themselves. The food was decent but was really good at the buffet on New Years Eve, where they served lobster, crab, oxtails, seafood, and plenty of desserts. Also, a shout out to Clint Westwood - our chef at Zen restaurant. Not only was he very entertaining and included the whole family (17 of us) in his "show," but the food he prepared was the best on the resort. Lastly, I would like to say that the New Years Eve celebration was really nice! It was the perfect way to bring in the new year. We have considered making this a yearly trip.
Stayed 5 nights in Dec 2024

2/10 Terrible

Bethan

Disliked: Cleanliness, staff & service, property conditions & facilities
To say our stay was a disappointment doesn't even begin to equate. Check in: cold and unwelcoming, no welcome drinks, welcome pack, or any information on the resort not even info on breakfast or how to get to rooms. Booked in Nov 2023 yet rooms we paid for were unavailable so had to change rooms during stay. Bell boy was busy, when we went to take our own luggage to our room the downstairs escalator, elevator & apartment block elevator were all out of order requiring us to carry bags up 3 flights. Hotel maintenance: issue for whole trip with lifts, escalators, toilets not working. Toilets in bars were not cleaned during evening. Dirty toilet paper overflowing in bins / on floor, dirty glasses & no toilet paper. Check in team advised to speak with the Expedia rep, Beverly about issues who was not available but would contact us, this never happened. Service: frustratingly slow, taking 20-30 minutes to get served, no glasses. More photographers available than bartenders. One bar tender was beyond rude & took dirty cups out of the used cup bag, didn’t clean and served water in them dirty. 15 minutes to get simple things like cutlery. Staff: unaccommodating, inattentive and discourteous. Managers didn’t care or want to help. Royalton app requests daily review stay, don’t bother. Each day we were advised that a team member would follow up and this never happened. There were a handful of people who were helpful, welcoming and attentive, but unfortunately very few.

4/10 Poor

DeeJay Ian

Stayed 4 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Loredana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room’s AC did not work. Room smelled like mildew upon arrival and was freezing cold a few hours later. The only way to make it warmer was to turn the AC completely off which made the room so humid that the floor, furniture surfaces and sheets were damp with condensation. The technician tried to fix the problem but couldn’t and it took 2 days of complaining to finally get a room change.
Stayed 4 nights in Dec 2024

10/10 Excellent

Erica, Jonesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love having my Butlers ! They were so nice and helpful.
Stayed 4 nights in Dec 2024

4/10 Poor

Bethan

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Maryelin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most amazing time at this resort with my daughters. Outstanding remarkable staff, the food was great can’t wait to visit again. The lifeguard Dallas was super nice and housekeeping was excellent.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was beautiful. Relaxed atmosphere. Service was EXCELLENT. Thank you so much for a memorable time.
Stayed 4 nights in Nov 2024

6/10 Okay

Fausta

Travelled with family
The resort is beautiful! The food is decent but the service at the buffet and every bar on site is very poor and slow. The beach is amazing but very hard to enjoy with multiple people coming up to try and sell you excursions etc.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kaisher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options friendly staff and kids friendly
Stayed 1 night in Nov 2024

8/10 Good

Pamela Jiggetts

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Low key resort
Stayed 4 nights in Oct 2024

10/10 Excellent

Najaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I visited for our wedding anniversary and had a great time. Very nice staff, everyone was super helpful and accommodating. The space and resort was kept well and overall a very clean space. For sure more relaxing than party vibe. If you’re looking for a ton of events and energy this won’t be the place for you.
Stayed 4 nights in Nov 2024

8/10 Good

Anthony, Hackensack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Alan

Disliked: Staff & service, room comfort
Be aware of reservation deadlines and party noise
Arrived to the hotel late and was informed that we had to pay an additonal fee for extra person (we always thought the reservation was for 2) or loose the value of the stay. So in spite of only staying there overnight (15 hours to be exact), we had no choice but to pay. We were then told that we could not dine in any of the restaurants (part of the allure off this all-inclusive resort is the many restaurant options) because we had no reservations (reservations are due by 2 PM, yet check-in is 3 PM....) We were unable to fall asleep due noise from a large party taking place in one of the resort venues and music playing until way past midnight. It was a costly and overall disappointing experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Whitney

Stayed 4 nights in Oct 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator was out the whole time of our stay. Had to use the staff elevator which was in poor condition. Then even the staff elevator was out. Manager was not accommodating - claimed he did not know. We were on the 5th floor (highest floor) so had to go down 10 flights of stairs - and the lights were out in the staircases. Had to use phone flashlights. We were in the Diamond Club which we paid more for exclusivity and highest accommodations. My mom was a bad foot so she was bound to the room most days.
Stayed 5 nights in Nov 2024

8/10 Good

Jacqueline

Travelled with partner
Peaceful
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butlers Sarcha and Lance were amazing and really made our trip enjoyable. They went above and beyond for us and it was truly sad to say goodbye to them after our week in paradise. They are amazing and we were so grateful for them.
Stayed 6 nights in Nov 2024