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Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

On the beach, white sand, snorkelling
4 outdoor pools
Exterior
On the beach, white sand, snorkelling
Flat-screen TV, pay films

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • All-inclusive
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Room service
    Room service
The price is AU$774
includes taxes & fees
17 Dec - 18 Dec

Explore the area

Map
Gros Islet, Gros Islet, LC01101
  • Sandals Golf and Country Club
    3 min drive
  • Rodney Bay Aquatic Centre
    5 min drive
  • Smugglers Cove
    8 min drive
  • Castries (SLU-George F. L. Charles)
    31 min drive

Room options

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
  • 303 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom ocean view

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Flat-screen TV, pay films

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
  • 303 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Sofa bed - double
Premium bedding
Blackout curtains
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Bar (on property)
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only
Pool
All-inclusive
Spa
Parking included
4.0 out of 5, Very good, (434)
The price is AU$1,022
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

About the area

Gros Islet

A luxury stay in Gros Islet awaits you at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort. You'll be steps from Windward Islands and 1.7 km (1.1 mi) from Sandals Golf and Country Club. Highlights at this all-inclusive property include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, facials and body treatments along with aromatherapy and reflexology. The buffet restaurant, Gourmet Marche, serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site nightclub, free kids' club and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a sauna. Free buffet breakfast is available daily between 7:30 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4.5-property class Cap Estate property, you'll be 2.3 km (1.4 mi) from Smugglers Cove and 2.8 km (1.7 mi) from Rodney Bay Aquatic Centre.

What's nearby

  • Rodney Bay Marina - 5 min drive - 3.6 km
  • Friday Night Street Party - 5 min drive - 3.6 km
  • Pigeon Island National Landmark - 5 min drive - 3.2 km
  • Smugglers Cove - 8 min drive - 2.4 km
  • Reduit Beach - 21 min drive - 5.9 km

Getting around

  • Castries (SLU-George F. L. Charles) - 31 min drive

Restaurants

  • ‪Gourmet Marché - ‬2 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬9 min drive
  • ‪Aquarius Bar - ‬1 min walk

About this property

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 4 outdoor swimming pools
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. A children's pool, a nightclub, and a fitness centre are also featured at the luxury Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Gros Islet property.

  • 290 guestrooms or units
  • 9 dining venues
  • 10 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort offers 290 accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation is furnished with double sofa beds. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers.

This Gros Islet property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 10 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steakhouse
  • Score Sports Bar
  • Zen

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • Lift (94 centimetre wide door)

More

  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Saint Lucian Resort All Inclusive Cap Estate
Royalton Saint Lucian Cap Estate
Royalton Saint Lucia Resort All Inclusive Cap Estate
Royalton Saint Lucia Cap Estate
Royalton Saint Lucia All Inclusive Cap Estate
Royalton Saint Lucia Inclusiv
Royalton Saint Lucia Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort on 17 Dec 2024 start from AU$773.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort has a free self car park.

Are there any beaches close to Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

The closest beach to Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is Reduit Beach (2.6 km).

Is there a spa on site at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort a romantic place to stay?

A hot tub and a bar, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort.

Is Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

No, but there are Jetted bath in the guestrooms.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, complimentary buffet breakfast is served daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

No, Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 909 reviews" "
Rating 8 - Good. 232 out of 909 reviews" "
Rating 6 - Okay. 113 out of 909 reviews" "
Rating 4 - Poor. 59 out of 909 reviews" "
Rating 2 - Terrible. 52 out of 909 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carleen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Tatiana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! The food and drinks actually exceeded my expectations for an all inclusive property… staff was friendly, Hunter steakhouse and Zen restaurant chefs kiss! The only issue we had was upon arrival room was not ready and we got 2 queen beds instead of a king… but everything else was amazing!
Stayed 4 nights in Aug 2024

4/10 Poor

Natyiela, Bronx

Disliked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Katrina Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food here is worth choir singing praises. Every meal was savory and mouthwateringly delicious. The beachside food truck had a jerk chicken special that had me under a towel eating during a quick rainfall, could not put it down. The rooms were nice offering great views. The path to Pigeon Island was amazing. The beach staff waiters and photographers were friendly and engaging. Obtaining transportation into town was seamless with arranged escorted roundtrip service. The excursions offered were epic as well.
Stayed 7 nights in May 2024

10/10 Excellent

Jada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food was great.
Stayed 6 nights in May 2024

8/10 Good

Gisselle

Stayed 4 nights in Aug 2024

6/10 Okay

Judith

Travelled with family, Travelled with group
There was an ant infestation in my room. I prepaid for packages only to be told that I didn't pay for them even though I produced a receipt. Check out was confusing because there were also people checking in and there was no clear direction. Otherwise, the cabana and the culinary experience were very nice. The food was delicious.
Stayed 5 nights in Aug 2024

10/10 Excellent

Annella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room food was delicious would definitely be back. My daughter and I enjoyed our stay.
Stayed 1 night in Jul 2024

8/10 Good

michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great property, some staff was very rude and all things where not equal when it came to guests, property was very clean, rooms was very clean and modern,
Stayed 6 nights in Jul 2024

8/10 Good

Sharon Carter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good. However the room we stayed in wasn’t as we expected. I’m assuming because it was booked through Expedia they gave us a crap room. I didn’t expect that to be the case but it was. They gave us an old room with some outdated equipment.
Stayed 5 nights in Jul 2024

10/10 Excellent

Sade

Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Jul 2024

6/10 Okay

Anthonia

Rooms have an awful smell staff are not friendly
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of options for food and beverages were endless and more than adequate. Access to the beach was easy and fun.
Stayed 3 nights in Jul 2024

4/10 Poor

Lakeysha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very nice people but property is old and outdated. Stains on the couches/pillows, curtains, etc. Pools shut down very early.
Stayed 3 nights in Jul 2024

4/10 Poor

Matthew

Stayed 10 nights in Jul 2024

10/10 Excellent

Marvin, Dorchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royalton St. Lucia was an amazing experience.
Stayed 4 nights in May 2024

2/10 Terrible

Barbara

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I had a horrible experience at this resort. I checked in on Saturday. Sunday I had my 2 teenage nieces check into my room. Upon there arrival security guard Chris was very rude, disrespectful and very aggressive to these young ladies. He shouted at them and threatened to remove them from the hotel which made them very uncomfortable. Sunday evening I called several times for towels and they were never delivered. Monday afternoon I went to the front desk asking for towels again and was told house keeping would bring it up. Waited for over an hour and called numerous times and was told by house keeping that they had ran out of towels. How is this possible??? I went to the front desk to make a complaint at which time I stood there for over 40 mins waiting for acknowledgement and assistance. Rawle was very rude and told me he would contact a manager but never did and a manager never showed up. Eventually another guest employee notified me that he would get them delivered to my room. My 2 neices checked out on Tuesday. On Wednesday I went to the front desk to check out for my departure and I was told I have a balance of $400 from adding my nieces to my room. I told cathyanne that I was already charged $209 each for the addl person added to my room. Sephora and cathyanne couldn’t explain to me what the balance was for but said Rawle made an error while booking in my nieces. I advised them that wasn’t my fault but the hotels fault for the error. They held me hostage
Stayed 4 nights in Jul 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

6/10 Okay

jasmine

Travelled with partner
Disliked: Staff & service
The multiple food options are nice. The staff wasn’t very nice! The hotel was spacious but the room wasn’t actually an ocean front room as marketed on Expedia.
Stayed 4 nights in Jul 2024

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

pablo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not friendly or helpful. Not the royAlton that is located in Trelawny, Jamaica. Staff need to cater to all guest and to move with urgency
Stayed 4 nights in Jul 2024

8/10 Good

Nathifa T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, cleanly and safe. The staff were very welcoming and supportive. The onsite activities were also fun. The resort is an extremely quiet one and might not be a place you would consider if you are looking to have a great time with friends. The music at all of the pool areas was very low and would be a great time for much older adults who are looking for a turned down relaxed vibe to read. If you are younger and decide to stay at this property bring your own speaker, music and portable chargers. Enjoy!
Stayed 4 nights in Jul 2024

6/10 Okay

spyridon

Travelled with partner
Liked: Property conditions & facilities
I liked that the property was clean, I didn’t like the fact that we had to be seated for a buffet, they gave me a hard time with dress code to eat a burger, the sushi place you need reservations, and at night they place like a sound machine of insects singing, over all it was a average stay.
Stayed 4 nights in Jul 2024