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El Mangroove Papagayo, Autograph Collection

4.5 star property
Luxury hotel on the beach, with outdoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for El Mangroove Papagayo, Autograph Collection

2 restaurants, breakfast served
Outdoor pool, pool cabanas (surcharge)
Property amenity
2 restaurants, breakfast served
2 restaurants, breakfast served

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • All-inclusive
  • Room service
  • Spa
The price is AU$887
includes taxes & fees
21 Jan - 22 Jan 2025

Explore the area

Map
Papagayo Bay, Sardinal, Guanacaste, 50503
  • Panamá Beach
    5 min walk
  • Playa Venado
    18 min walk
  • Restaurante Abbocato
    1 min walk
  • Liberia (LIR-Daniel Oduber Intl.)
    23 min drive

Room options

View all photos for Villa, 3 Bedrooms, Balcony, Garden View

Outdoor pool, pool cabanas (surcharge)

Villa, 3 Bedrooms, Balcony, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
  • Sleeps 8
  • 3 Double Beds

View all photos for Villa, 4 Bedrooms, Balcony, Garden View

Outdoor pool, pool cabanas (surcharge)

Villa, 4 Bedrooms, Balcony, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
  • Sleeps 9
  • 4 Double Beds

View all photos for Villa, 2 Bedrooms

Outdoor pool, pool cabanas (surcharge)

Villa, 2 Bedrooms

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually furnished

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
  • 46 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Resort View

Premium bedding, minibar, in-room safe, individually furnished

Grand Suite, 1 Bedroom, Resort View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 112 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 155 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
  • 112 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, individually furnished

Suite, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Resort View

Premium bedding, minibar, in-room safe, individually furnished

Suite, 2 Queen Beds, Non Smoking, Resort View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Separate bedroom
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Resort View

Premium bedding, minibar, in-room safe, individually furnished

Suite, 1 King Bed, Non Smoking, Resort View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
  • 46 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Resort View

Premium bedding, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Resort View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
  • 63 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, individually furnished

Superior Suite, 1 Bedroom, Balcony

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Papagayo

A luxury stay in Sardinal awaits you at El Mangroove Papagayo, Autograph Collection. Within a 5-minute stroll you'll find Panamá Beach and Ericka's Fruit Stand within a 15-minute walk. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and reflexology. The restaurant, Makoko, is open for breakfast and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site gym and steam room. Other amenities include a conference centre, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Sardinal hotel, you'll be 14.3 km (8.9 mi) from Coco Beach.

What's nearby

  • Panamá Beach - 5 min walk
  • Playa Hermosa - 8 min drive
  • Coco Beach - 24 min drive
  • Playa Nacascolo - 41 min drive
  • Playa Virador - 42 min drive

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 23 min drive

Restaurants

  • ‪Market Café - ‬3 min drive
  • ‪Makoko - ‬5 min walk
  • ‪Coco Café - ‬20 min walk
  • ‪Barefoot Grill - ‬20 min walk
  • ‪Revive Bar - ‬4 min drive

About this property

El Mangroove Papagayo, Autograph Collection

Luxury hotel on the beach, with outdoor pool
Some rates at El Mangroove Papagayo, Autograph Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

El Mangroove Papagayo, Autograph Collection offers its guests a full-service spa, an outdoor pool, and a steam room. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4844 square feet (450 square metres) and includes a conference centre. A fitness centre, a terrace, and barbecue grills are also featured at the luxury El Mangroove Papagayo, Autograph Collection. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Sardinal hotel is smoke free.

  • 85 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Conference rooms
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Deli
  • Supervised kids' activities (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
El Mangroove Papagayo, Autograph Collection offers 85 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium digital channels.

Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 20 to 20 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Makoko
  • Matiss

Things to do

  • 18-hole adjacent golf course
  • Beach yoga
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Full-service spa
  • Gym
  • Outdoor pool
  • Scuba diving
  • Snorkelling
  • Steam room
  • Water sports equipment

Family friendly

  • Babysitting
  • Free cot
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (4,844 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Smooth flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium digital channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Bicycle storage
  • Internet access
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.00 to 20.00 per person
  • Airport shuttle fee: USD 65.00 per room (return)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Mangroove Hotel
El Mangroove Hotel Papagayo
El Mangroove Papagayo
El Mangroove Autograph Collection Hotel Papagayo
El Mangroove Papagayo Autograph Collection
El Mangroove Papagayo, Autograph Collection Hotel
El Mangroove Papagayo, Autograph Collection Sardinal
El Mangroove Papagayo, Autograph Collection Hotel Sardinal

Frequently asked questions

What is the cancellation policy at El Mangroove Papagayo, Autograph Collection?

El Mangroove Papagayo, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Mangroove Papagayo, Autograph Collection?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at El Mangroove Papagayo, Autograph Collection on 21 Jan 2025 start from AU$839.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Mangroove Papagayo, Autograph Collection?

Yep, El Mangroove Papagayo, Autograph Collection has a free self car park.

Are there any beaches close to El Mangroove Papagayo, Autograph Collection?

Yep, El Mangroove Papagayo, Autograph Collection is a short 5-minute walk from Panamá Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find water sports equipment and boat tours.

Is there a spa on site at El Mangroove Papagayo, Autograph Collection?

Yep, there is an onsite spa at El Mangroove Papagayo, Autograph Collection. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does El Mangroove Papagayo, Autograph Collection have a pool?

El Mangroove Papagayo, Autograph Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana.

What luxury perks are available at El Mangroove Papagayo, Autograph Collection?

El Mangroove Papagayo, Autograph Collection features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes El Mangroove Papagayo, Autograph Collection a romantic place to stay?

Beachfront dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at El Mangroove Papagayo, Autograph Collection.

Is El Mangroove Papagayo, Autograph Collection family-friendly?

You bet! With amenities such as children's meals and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that El Mangroove Papagayo, Autograph Collection is a hit with families.

Does El Mangroove Papagayo, Autograph Collection serve breakfast?

Yep, buffet breakfast is available daily from 6 AM to 10 AM.

Is there a free airport shuttle available at El Mangroove Papagayo, Autograph Collection?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at El Mangroove Papagayo, Autograph Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Mangroove Papagayo, Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at El Mangroove Papagayo, Autograph Collection?

No, only service animals are allowed.

Is there a golf course on site at El Mangroove Papagayo, Autograph Collection?

There is a golf course next to El Mangroove Papagayo, Autograph Collection.

El Mangroove Papagayo, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 283 out of 428 reviews" "
Rating 8 - Good. 94 out of 428 reviews" "
Rating 6 - Okay. 29 out of 428 reviews" "
Rating 4 - Poor. 15 out of 428 reviews" "
Rating 2 - Terrible. 7 out of 428 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxation and great pool And food. Pura Vida
Stayed 4 nights in Jul 2024

6/10 Okay

Ruben, Fair Lawn

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice only for elaxing. If you have children, this is not the place. Is nothing to do. They don't have any activities. There is nothing to do at night. They ahave the same menu every day. There is not a variety of foods. You need to either rent car or pay Uber which is super expensive. Also pay a lot of money for excursions every day.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tropigas de

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

4/10 Poor

Elizabeth

Travelled with family
Disliked: Staff & service
Stayed 4 nights in Jul 2024

6/10 Okay

jorge

Stayed 1 night in Jun 2024

10/10 Excellent

whit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and quiet atmosphere
Stayed 4 nights in Jun 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Staff was very friendly, the grounds are clean, easy parking and the pools are great. We loved the rooms with the hammock. The things we weren't crazy about was we didnt realize the beach wasnt part of the resort and its public meaning locals can use the lounge chairs provided by the hotel and you cant sit there without being harassed by people trying to get you to buy a service (massages, boat tours etc). The other thing is I wish they offered some kind of resort entertainment during the day or night since there isnt much to do in the area except for coco beach which we didnt feel safe going at night.
Stayed 3 nights in Jun 2024

10/10 Excellent

Adam, Houston

Stayed 4 nights in May 2024

4/10 Poor

George

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
In general, hotel was ok, bathroom smells like mold, room was not very spacious. Half of tanning chairs stays reserved. Dinner is only available at one restaurant, very overpriced with small portions. We per-arrange transportation from the airport to the hotel. When we got to the airport no one met us, so we have to take a taxi, but as soon as we arrived we were told that we have to pay regardless. They claimed that driver was there but we just somehow didn't see him (at the video he recorded to prove he was there, no one else was around, however when we arrived there were many drivers there), they blamed us we didn't see him, didn't even apologize that we have to look for a taxi, and it was dark, no wifi, no phone service. The vibe at this hotel was all about money. I would not recommend this place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the El Mangroove. The property was lovely and the staff was friendly, kind, attentive and helpful. Look forward to returning to CR in the future.
Stayed 6 nights in Apr 2024

10/10 Excellent

Wayne

Stayed 3 nights in Mar 2024

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. A few steps from the beach and bay. Great breakfast. No overly crowded.
Stayed 10 nights in Feb 2024

2/10 Terrible

Blake

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t go back. Terrible food - a few other guests were sick from the Mediterranean spot (thank god for Haciendo Bleu 5 minutes away, ginger is great too). Drinks take at least 20 minutes. Unfriendly front desk staff (rest of the staff was nice and wanted to help but clearly work out of fear). It’s in a swamp, not the nicest areas around here. Bugs in all rooms. Weird vibes as half of this is an adults only resort and the other half is full families. The lighting (very dark and poorly pointed) and finishes are all junk as it’s falling apart (tile and decking were cutting many people in the pool). Strips of attitude that does go is pulling up like cheap carpet. I don’t know exactly how to put it in works other than a bad episode of the white lotus where you go to die. Luckily we made friends with a number of people staying and made the most of it but look around. It is not a Marriott grade resort,
Stayed 3 nights in Feb 2024

10/10 Excellent

Sevda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a high end getaway
Stayed 9 nights in Jan 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown and Dirty
Very disappointing stay. If you are going to market a rundown and poorly maintained hotel as mid-level luxury, then it should at least be clean and well managed. Our room smelled terrible, had mold growing in the sink and shower, had dirty and stained surfaces throughout. Unfortunately, the same was true in all other areas of the resort as is evident in the photos. The pool was full of leaves and other debris and couldn't really be used. When someone did finally decide to clean something, it was a staff member using a leaf blower right next to the chairs we were using. We also got a nice wakeup call at 6:30am when someone decided it would be a good time to use a blower right outside our window. During our two-week journey across Costa Rica, our stay at the El Mangroove was the absolute low point. We ended up staying only a single day, but even that was too long. ** Since the lack of cleanliness kept us from eating at the hotel, we did find a nice little local restaurant (La Marina) about 15 minutes away by car. We would highly recommend if you're looking for a local experience.
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am not in the wedding party
The place is amazing. Excellent food, rooms are so comfortable and the pools are beautiful. Only problem…there was a huge wedding going on across from our room. The music was so loud until 10pm that is all you could hear at the restaurants, pools, and in our room. El Mangrove prides itself on Eco Friendless and the noise pollution was out of control. It would have been nice to get just a heads up about the wedding so we would know in advance and be prepared
Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

Shanna

Liked: Staff & service, amenities
Pros Staff was very nice. Very quiet place to stay. Maid service was very attentive to details Beautiful pool and beach area! Loved those Cons Its a minimum of 20 minutes driving from anywhere Our room had no hot water- they did fix it within the hour Our coffee pot wouldn’t work. They did fix it The coffee pot had old water with bugs floating in Our biggest issue was with Expedia. They advertised this as all inclusive. I had the screen shots of this. When we got there we were told it was not. We called Expedia and said it was in the fine print. I asked what about the very large letters saying all inclusive. They said it wasn’t their problem. Don’t believe I can use Expedia again
Stayed 3 nights in Jan 2024

10/10 Excellent

elizabeth

Travelled with family
Liked: Amenities
This is a top notch hotel and provides everything you need. Abundant pools, great food choices and a great staff. Highly recommend.
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 2 nights in Jan 2024

10/10 Excellent

aschen-leighe, milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Matt, Bozeman

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We paid nearly $500/night for a room with a view of a chain link fence and construction behind it, the room had a hint of sewer gas smell which was in the bedding, and they wouldn’t move us to another room. We ordered room service the first night and my wife got food poisoning and spent our three days at the hotel in the room very sick, and the staff responded to us with, “you should have told us of any allergies you had before ordering”, completely ignoring it was food poisoning from a margherita pizza! Huge disappointment from a Marriot hotel and for ruining our 25th wedding anniversary trip and first time to Costa Rica. I’ll never stay at an AC Marriot hotel again.
Stayed 3 nights in Jan 2024

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is beautiful and built exclusively by and for the environment it is in. Only one complaint: their room cleaning team is lacking.
Stayed 6 nights in Jan 2024

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023