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Secrets Papagayo - Adults Only - All inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Papagayo - Adults Only - All inclusive

Aerial view
Preferred Club Junior Suite King Plunge Pool
Preferred Club Honeymoon Suite
Preferred Club Honeymoon Suite
Yoga

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive
  • Gym
  • 24/7 front desk
The price is AU$1,622
includes taxes & fees
20 Dec - 21 Dec

Explore the area

Map
Playa Arenilla, Sardinal, Guanacaste, 50503
  • Playa Venado
    1 min walk
  • Playa Jícaro
    4 min walk
  • Playa Monte del Barco
    6 min walk
  • Liberia (LIR-Daniel Oduber Intl.)
    26 min drive

Room options

View all photos for Suite, 1 King Bed (Bungalow)

Premium bedding, down duvets, individually decorated, desk

Suite, 1 King Bed (Bungalow)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
LED TV
Pillow menu
Separate bedroom
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deal of the Day

Premium bedding, down duvets, individually decorated, desk

Deal of the Day

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
LED TV
Pillow menu
Premium bedding
Down duvet
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Junior Suite King Ocean Front

Preferred Club Junior Suite King Ocean Front

Preferred Club Junior Suite King Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bungalow Suite King Ocean View

Premium bedding, down duvets, individually decorated, desk

Preferred Club Bungalow Suite King Ocean View

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite King Plunge Pool

Preferred Club Junior Suite King Plunge Pool

Preferred Club Junior Suite King Plunge Pool

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite

Preferred Club Honeymoon Suite

Preferred Club Honeymoon Suite

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite

Preferred Club Presidential Suite

Preferred Club Presidential Suite

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
2 bedrooms
  • 130 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Bungalow Suite Double Tropical View

Premium bedding, down duvets, individually decorated, desk

Bungalow Suite Double Tropical View

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Bungalow Suite King Ocean Front View

Premium bedding, down duvets, individually decorated, desk

Preferred Club Bungalow Suite King Ocean Front View

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bungalow Suite Double Ocean View

Premium bedding, down duvets, individually decorated, desk

Preferred Club Bungalow Suite Double Ocean View

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View King Balcony

Premium bedding, down duvets, individually decorated, desk

Deluxe Ocean View King Balcony

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Suite King Tropical View

Bungalow Suite King Tropical View

Bungalow Suite King Tropical View

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Papagayo

A luxury stay in Sardinal awaits you at Secrets Papagayo - Adults Only - All inclusive. Within steps you'll find Playa Venado and Playa Jícaro within a short 5-minute stroll. Highlights at this all-inclusive property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Secrets Spa by Pevonia can include hot stone massages, beachside massages, body scrubs and facials along with access to the sauna. The coffee shop, Market Café, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site gym and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Sardinal property, you'll be 15.9 km (9.9 mi) from Coco Beach.

What's nearby

  • Panamá Beach - 3 min drive
  • Playa Hermosa - 12 min drive
  • Coco Beach - 32 min drive
  • Playa Iguanita - 44 min drive
  • Playa Nacascolo - 59 min drive

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 26 min drive

Restaurants

  • ‪The Premiere Bar & Lounge - ‬37 min drive
  • ‪Restaurante La Trattoria - ‬46 min drive
  • ‪So Cal Gourmet Food Emporium - ‬36 min drive
  • ‪Market Café - ‬3 min walk
  • ‪Makoko - ‬4 min drive

About this property

Secrets Papagayo - Adults Only - All inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets Papagayo - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Papagayo - Adults Only - All inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Public spaces have free WiFi.

There's an onsite business centre. A fitness centre, spa services, and a terrace are also featured at the luxury Secrets Papagayo - Adults Only - All inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Sardinal property.

  • 202 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Secrets Papagayo - Adults Only - All inclusive offers 202 air-conditioned accommodations with complimentary bottles of water and free toiletries. Rooms open to furnished balconies or patios. This individually decorated accommodation includes desks. Beds feature down duvets and premium bedding. A pillow menu is available. 48-inch LED televisions come with cable channels.

Bathrooms include a shower. This Sardinal property provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Secrets Spa by Pevonia has 13 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua
  • Himitsu
  • Market Café
  • Portofino
  • Seaside Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Steam room
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • No lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 48-inch LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 40
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 38

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 38 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Secrets Papagayo Costa Rica Adults All Inclusive
Secrets Costa Rica Adults All Inclusive
Secrets Papagayo Costa Rica Adults
Secrets Costa Rica Adults
Secrets Papagayo Costa Rica Adults only All Inclusive
Secrets Costa Rica Adults All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Secrets Papagayo - Adults Only - All inclusive?

Secrets Papagayo - Adults Only - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Papagayo - Adults Only - All inclusive?

As of 19 Dec 2024, prices found for a 1-night stay for 2 adults at Secrets Papagayo - Adults Only - All inclusive on 20 Dec 2024 start from AU$1,621.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Papagayo - Adults Only - All inclusive?

Yep, Secrets Papagayo - Adults Only - All inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Papagayo - Adults Only - All inclusive?

Yep, Secrets Papagayo - Adults Only - All inclusive is a short 1-minute walk from Playa Venado. Fun beach activities include yoga, volleyball and kayaking.

Is there a spa on site at Secrets Papagayo - Adults Only - All inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Secrets Papagayo - Adults Only - All inclusive have a pool?

Secrets Papagayo - Adults Only - All inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Secrets Papagayo - Adults Only - All inclusive?

Secrets Papagayo - Adults Only - All inclusive features 2 outdoor pools, a full-service spa and 4 restaurants.

What makes Secrets Papagayo - Adults Only - All inclusive a romantic place to stay?

Couples spa treatments and a bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets Papagayo - Adults Only - All inclusive.

Is Secrets Papagayo - Adults Only - All inclusive family-friendly?

No, Secrets Papagayo - Adults Only - All inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets Papagayo - Adults Only - All inclusive?

No, Secrets Papagayo - Adults Only - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Papagayo - Adults Only - All inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Papagayo - Adults Only - All inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Papagayo - Adults Only - All inclusive?

Dogs are welcome at Secrets Papagayo - Adults Only - All inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Secrets Papagayo - Adults Only - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 297 out of 493 reviews" "
Rating 8 - Good. 120 out of 493 reviews" "
Rating 6 - Okay. 45 out of 493 reviews" "
Rating 4 - Poor. 20 out of 493 reviews" "
Rating 2 - Terrible. 11 out of 493 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great service and beautiful area
Stayed 8 nights in Sep 2024

2/10 Terrible

CARLOS, Humacao

Stayed 3 nights in Aug 2024

6/10 Okay

tamara

Travelled with family
Liked: Staff & service
The setting was lovely. The people were very friendly and helpful. The common areas needed to be updated and redone. The pool area needed to be redone. The food was mediocre.
Stayed 7 nights in Aug 2024

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secluded and safe. Too far from town and shopping. No hotel transportation. Taxi costs about 75.00 round trip.
Stayed 7 nights in Aug 2024

8/10 Good

Emily Grace

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful location, room with wonderful view, but with room service as major option, expected more than a tiny table with one chair. Room service advertised as 24/7, but ended at 2130 in reality. Location with nice views, but so hilly and steep, shuttle service a must, sometimes excellent, sometimes a wait. Room refresh daily mixed, didn't refresh mini bar (if you can call it that), not all towels always replaced. Strange. Staff all super friendly and worked hard to please, but the room service issues never were fixed. Small pools, limited restaurants, esp for non preferred status guests. High pressure sales for Unlimited vacation club. Excursions nice, a wee bit costly, but good, though lotsa driving to get anywhere. Not my favorite Secrets experience, liked Jamaica better, but that was pre pandemic, so who knows
Stayed 7 nights in Aug 2024

2/10 Terrible

CARLOS, Humacao

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in was chaos, 3 different people coming at us talking all at once, "Preferred" check-in area, more chaos, had to wait for one of the 5 people there could check us in. Angie was rude, focused on getting payment. I thought I had already paid a deposit and she challenged me for confirmation. Never had I had to pay for a hotel prior to check out. I was wearing dress linen shorts and was not allowed in Portofino. Fabrizio, the waiter seemed to be in a rush, had no clue what a mocktail was and did not care to explain available rum choices. Said they were the same rums as everywhere else in the hotel. Dealing with staff, always seemed that it was everyone’s first day or that they had never been asked for hot milk for the coffee, or put lots of ice in a drink, or bring the entire can of coke to the table. Something as simple as asking for a shuttle and have our rental car brought to the lobby seemed to cause confusion. I know English is not the first language, it seemed that the people did not clearly understand. I speak Spanish and even then it was very hard to communicate. The food was meh, felt pre-prepared and no effort to make it look or taste good, except for the Seaside Grill, that was the one positive about the food. Hotel was dilapidated, the grounds not landscaped, pool straight out of the ‘70s. Making teppanyaki reservation was super hard. Zero Attention to Detail, zero customer service, spelling errors and inconsistent translations everywhere. Disappointed.
Stayed 3 nights in Aug 2024

8/10 Good

Pravin Kumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked: rooms are separate which provides privacy. Very comfortable bed and A/C runs all night. Staff are very friendly and helpful. Suggestions for improvement: food tends to be on the salty side especially at Himitsu. Nightly live entertainment is great but after they are done, have a lively DJ towards the end of the evening by the bar.
Stayed 6 nights in Jul 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was amazing! Very pleasant
Stayed 4 nights in Jul 2024

10/10 Excellent

Shahid, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Secrets Papagayo was superb. The staff and especially the manager were fantastic. We had a minor issue with our room lock after check in but ther hotel staff were there within literally 3-4 minutes and got us in. Although it turned out that they had to replace the whole lock, the locksmith was there within 5 minutes and everything was handled professionally. The property is fun to walk around and explore and there are a lot of outside excursions. We booked a couples massage for the spa and had excellent massages by the staff. We had a Junior Suite with Plunge pool and the views were magnificent. The scene around the main pool is lively with music and dancing but our room location up on a bluff was very quiet and peaceful. The food in the restaurants was varied and very good. My wife had sashimi at the Asian restaurant and said it was very fresh and delicious. The mushroom risotto in the Italian restaurant was also excellent. We ate most of our breakfasts and lunches at the healthy food restaurant next to the spa and the meals there were all freshly made and delicious. The spa has a separate pool area that is meant to be a quiet pool and we spent most mornings there. The bartenders seem to be able to mix any drink you can think of and room service will bring some drinks to your room (selected from a list). There are daily activities like dance lessons. They have 2 pickleball courts which weren’t busy at all. Overall, we had a great time and were sorry to leave.
Stayed 5 nights in Jul 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from every part of the property—room, dining, pool, and beach—were amazing! The staff was authentically kind and accommodating and made us feel at home. We will definitely return.
Stayed 5 nights in Jul 2024

10/10 Excellent

Diane M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at this property. All staff were genuinely friendly and provided prompt service. Resort has beautiful bay and luscious landscaped multi-level grounds. Rooms are situated in small duplexes or four-plexes, providing additional privacy. Very lovely vacation spot!
Stayed 4 nights in Jul 2024

6/10 Okay

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food was well below average. This was our first all inclusive experience and it fell way short of our expectations. We would not recommend this property or experience to anyone.
Stayed 6 nights in Jun 2024

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe place to stay. Dining options were limited but the quality of the food at each one was great. (This is probably by their design.)
Stayed 5 nights in Jun 2024

6/10 Okay

Jose

Stayed 5 nights in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Food was excellent. Staff was excellent .
Stayed 7 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, quiet and relaxing atmosphere, great food and drinks, Secrets always delivers. The Staff at this resort go above and beyond expectations to make sure our stay was excellent.
Stayed 6 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
Resort was clean and staff were friendly and helpful. Food was to be expected for an all inclusive, mediocre at times but ok in certain restaurants. Be prepared to wait for transports but not extended times. You can walk but in the heat, not recommended. Beach is nice but don’t expect Caribbean blues or white sand.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lori, Jonesboro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was phenomenal! Property was very lush and beautiful. Our room was very clean and comfortable..
Stayed 5 nights in Jan 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
We stayed for 11 nights in December and there were areas that were excellent and others lacking. The resort is low key and spread over the hillside, they do have shuttles running non stop, but if you don’t want to wait and ride be prepared for hilly walks. Definitely bring mosquito spray. Ocean access in a very calm bay, mix of sands but not used much, beach is public so be aware. Wait staff and bar staff were amazing special mention to Armando in portfofino restaurant and bartenders William and Ronnie. Entertainment crew was great really enjoyed the water aerobics. Food at specialty restaurants Portfino-Italian, Himitsu-Asian, Aqua-lighter meals, was all very good. Seaside grill was disappointing, protein over cooked, sauces and sides as ordered were missing and service lacking. Buffet okay. Grounds very well tended. Con’s, property is showing age in areas. The hot water system at peak times 3-5pm daily could not keep up with demand. Was also smell of sewage some nights. Our a/c unit malfunctioned and leaked water. It was repaired quickly but we did lose a night of sleep as it broke overnight. Housekeeping was inconsistent. Lounge chairs in spa area need replacing, many had broken welds, rust, and should not have been in use. Resort is in isolated area so don’t expect to walk to amenities, not a negative, but important to know and be aware driving can be an issue due to the highway you need to access to get to volcanoes and other sites backing up badly morning and evening.
Stayed 12 nights in Dec 2023

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023