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Shangri-La Xian

4.5 star property
Luxury hotel connected to the convention centre in Xi'an with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Xian

4 restaurants, breakfast, lunch served; local and international cuisine
Minibar, in-room safe, desk, laptop workspace
Garden
Executive Suite
Fitness facility

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
38b Keji Road, Xi'an, Shaanxi, 710075
  • Golden Eagle
    10 min walk
  • Northwestern Polytechnical University
    3 min drive
  • Xidian University North Campus
    3 min drive
  • Xi'an (XIY-Xianyang Intl.)
    45 min drive

Room options

View all photos for Horizon Club, Room, 2 Single Beds

Room amenity

Horizon Club, Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Room amenity

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite Twin

Room amenity

Deluxe Suite Twin

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
  • 95 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Twin

Room amenity

Deluxe City View Twin

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Garden View

Room amenity

Deluxe Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Horizon Club, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View King

Minibar, in-room safe, desk, laptop workspace

Deluxe City View King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City-view Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe City-view Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Club King

Minibar, in-room safe, desk, laptop workspace

Horizon Club King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Friendly Deluxe Room (2 beds)

Minibar, in-room safe, desk, laptop workspace

Family Friendly Deluxe Room (2 beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Friendly Deluxe Room (Double bed)

Minibar, in-room safe, desk, laptop workspace

Family Friendly Deluxe Room (Double bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Garden-view Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Garden-view Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City-view Queen Room

Minibar, in-room safe, desk, laptop workspace

Deluxe City-view Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Garden-view Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Garden-view Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Octonauts Theme Family Suite

Minibar, in-room safe, desk, laptop workspace

Octonauts Theme Family Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Horizon Club Twin

Minibar, in-room safe, desk, laptop workspace

Horizon Club Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Children's Themed Room

Minibar, in-room safe, desk, laptop workspace

Children's Themed Room

  • Sleeps 2
  • 1 Queen Bed

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About the area

Xi'an

At Shangri-La Xian, you'll be connected to the convention centre and 5.8 km (3.6 mi) from Xi'an Museum. Highlights at this luxury hotel include 4 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at CHI can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Yi Cafe, serves local and international cuisine and is open for breakfast, lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym, sauna and lifeguards on site. 30268 square feet (2812 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Yanta Qu hotel include Giant Wild Goose Pagoda and Datang Everbright City.

What's nearby

  • Xi'an Bell Tower and Drum Tower - 8 min drive - 7.3 km
  • Giant Wild Goose Pagoda - 8 min drive - 7.8 km
  • Datang Everbright City - 8 min drive - 8.1 km
  • Xi'an Bell Tower - 8 min drive - 7.6 km
  • Xi'an City Walls - 9 min drive - 9.6 km

Getting around

  • Wei 1-jie Station - 6 min drive
  • Xi'an East Station - 16 min drive
  • Xi'an (XIY-Xianyang Intl.) - 45 min drive

Restaurants

  • ‪雕刻时光咖啡馆 - ‬2 min walk
  • ‪赛百味 - ‬1 min walk
  • ‪萨拉伯尔 - ‬1 min walk
  • ‪星巴克 - ‬2 min walk
  • ‪SPR Coffee - ‬2 min walk

About this property

Shangri-La Xian

Luxury hotel connected to the convention centre in Xi'an with 4 restaurants
Shangri-La Xian offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

11 meeting rooms and limo/town car service are available. Event space at this hotel measures 30268 square feet (2812 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury Shangri-La Xian. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Xi'an hotel.

  • 1 building
  • 393 guestrooms or units
  • 20 levels
  • 4 dining venues
  • Conference rooms
  • 30268 sq ft of conference space
  • 2812 sq. m of conference space
  • Built in 2007
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Shangri-La Xian offers 393 accommodations with minibars and a safe. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

CHI has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 178 for adults and CNY 89 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Lobby Lounge
  • Siam Garden
  • Tian Xiang Ge
  • Yi Cafe

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 30,268 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Xian

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CNY 178 for adults and from CNY 89 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, cash, mobile payments, Alipay and WeChat Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shangri-La Hotel Xian
Shangri-La Hotel Xian Xi'an
Shangri-La Xian
Shangri-La Xian Hotel
Shangri-La Xian Xi'an
Xian Shangri-La
Xian Shangri-La Hotel
Shangri-La Golden Flower Hotel China/Shaanxi
Shangri La Hotel Xian
Shangri-La Xian Hotel
Shangri-La Xian Xi'an
Shangri La Hotel Xian
Shangri-La Xian Hotel Xi'an

Frequently asked questions

What is the cancellation policy at Shangri-La Xian?

Shangri-La Xian offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Xian?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Shangri-La Xian on 1 Dec 2024 start from AU$148.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Xian?

Yep, Shangri-La Xian has a free self car park. Onsite parking is limited.

Is there a spa on site at Shangri-La Xian?

Yep, CHI is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Shangri-La Xian have a pool?

Shangri-La Xian has an indoor pool. The pool is open 6:30 AM to 11:00 PM.

What luxury perks are available at Shangri-La Xian?

Shangri-La Xian features a full-service spa, an indoor pool and 4 restaurants.

Is Shangri-La Xian family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Shangri-La Xian is a hit with families.

Does Shangri-La Xian serve breakfast?

Yep, full breakfast is on offer on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Shangri-La Xian?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Xian?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Xian?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Xian?

No, pets and service animals are not allowed.

Is there a golf course on site at Shangri-La Xian?

There is a golf course next to Shangri-La Xian.

Shangri-La Xian Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 98 out of 147 reviews" "
Rating 8 - Good. 35 out of 147 reviews" "
Rating 6 - Okay. 10 out of 147 reviews" "
Rating 4 - Poor. 4 out of 147 reviews" "
Rating 2 - Terrible. 0 out of 147 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Yi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here really nice and friendly. They gave me a small toy as souvenirs.
Stayed 2 nights in Aug 2024

10/10 Excellent

BRIAN T, Hilo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Will stay again
Stayed 2 nights in Jul 2024

10/10 Excellent

Aryeh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Jmenon

Travelled with family and small children
Liked: Cleanliness
Property need updating Staff and coverage very helpful
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had one night stay, great location, good service, breakfast average.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Excellent service and clean rooms! Only downside: Xian's air quality is a mess!
Stayed 1 night in May 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent, just a little room for improvement
Excelent hotel, my only critique is the slow internet.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable very friendly staff and helpful especially Angela Li at check in she was very professional and helpful thank you..
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a wonderful city
Excellent hotel! Whilst being a little outside the central areas, all hotel facilities were amazing! High recommended!!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like everything while we stayed in Shangri la in Xian. Their food is okay!
Stayed 3 nights in Dec 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service
Its a clean practical place to stay. Beds are more comfortable than most in china. The rooms and interiors are ready for an upgrade/refresh. They look a bit dated which is strange as the outside still looks fresh and modern.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in another Shangri-La in Futian Shenzhen right before this, so there is a direct comparison between two Shangri-La and Futian Shenzhen beats Xi'an hands-down on every aspect.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was being given a smoking room and having to change
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and amenity could be in a more refine to make this property standing-out.
Stayed 2 nights in Sep 2018

10/10 Excellent

tao9sun1, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family vacation
We had a really good stay in this hotel for our family vacation. The hotel staff are all very friendly and helpful. I will say very Shangri-la! The breakfast was very good, although not as big as in the other Shangri-la we stayed at before, such as in China World in Beijing. But it was big enough and have everything my family and I needed. The manager of the breakfast place was very professional and friendly. He took great care of my parents who are in their 80s. The Chinese restaurant in the hotel was among one of the best Chinese restaurants in any hotel that I have stayed at. Again, the staff was professional, friendly and very helpful. They made you feel right at home. We actually ended up eating most of our dinners there during our week long stay. Very convenient! We enjoyed every one of our dinners and had great family time there.
Stayed 7 nights in Mar 2018

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 2 nights in Jul 2017

10/10 Excellent

Fidedigna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dave, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trust me, you want to stay here
This hotel sets the bar for guest service. Before arriving I requested a taxi to pick me up at the airport, and was met outside the baggage claim. As soon as I entered the hotel an employee met me in the lobby, took me straight to my room, where we completed check-in. Buffet breakfast offered numerous Chinese and Western choices (longyan, my favorite Chinese fruit, was available), all delicious. There's a driving range behind the hotel, but I had only a few days to spend in Xi'an and wanted to see as much as possible, so didn't try it. The hotel-arranged tour of the terra cotta warriors was outstanding: Penny, our guide, gave us a wealth of information on Xi'an's history and the warriors. She made our visit to this epic archaeological site even more impressive. A truly first-class hotel in every way.

10/10 Excellent

Chanda, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service!!
I really enjoyed Xian, I only stayed there for 3 days. Wish it would have been longer as there is so much to see. My stay in Shangri la Xian was exceptional, the customer service for check in and check out was good. The breakfast had so much options. The room was very comfortable. I definitely recommend the Shangri la Xian.