8/10 Good
Chelsea Fagan
Travelled with partner
1 Oct 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Just had a great week at this hotel - beautiful hotel with a great view.
Entertainment was spot on with something different every night, which really bought everyone together.
The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views.
We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday).
All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!)
Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience.
When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive).
This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame.
If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.
Chelsea Fagan
Stayed 6 nights in Sep 2024
