2/10 Terrible
alaa
Travelled with family
10 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
alaa
Stayed 2 nights in Jun 2024
Sea Stars Hotel Ha Long
4.5 star property
Boardwalk/promenade Ha Long hotel in Bai Chay with a full-service spa
Photo gallery for Sea Stars Hotel Ha Long
Reviews
6.06.0 out of 10
Popular amenities
- Bar
- Pool
- Breakfast included
- Spa
- Room service
- Parking included
Explore the area
Bai Chay, Ha Long, Quang Ninh, 200000
- Cái Dăm Market12 min walk
- Nhà Hàng Phương Thuỷ Hạ Long7 min walk
- Ga Ha Long Station10 min drive
- Haiphong (HPH-Cat Bi)48 min drive
Room options
View all photos for Superior Room, Lake View
Superior Room, Lake View
Highlights
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
- 39 sq m
- Lake view
- Sleeps 3
- 2 Large Single Beds
View all photos for Superior Room, Bay View
Superior Room, Bay View
Highlights
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
- 39 sq m
- Bay view
- Sleeps 3
- 2 Large Single Beds
View all photos for Deluxe Room, Lake View
Deluxe Room, Lake View
Highlights
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
- 39 sq m
- Lake view
- Sleeps 3
- 1 King Bed
View all photos for Premier Room, Bay View
Premier Room, Bay View
Highlights
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
- 51 sq m
- Bay view
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Room, Bay View
Deluxe Room, Bay View
Highlights
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
- 39 sq m
- Bay view
- Sleeps 3
- 1 King Bed
Similar properties
THE WATSON PREMIUM HALONG HOTEL
THE WATSON PREMIUM HALONG HOTEL
Bai Chay
Pool
Breakfast included
Spa
Parking included
4.7 out of 5, Exceptional, (106)
4.7/5
Exceptional
(106)
The price is AU$93
AU$93
for 1 night
includes taxes & fees
6 Jan - 7 Jan
FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort
Ha Long
Pool
Spa
Kids pool
Parking included
4.4 out of 5, Excellent, (150)
4.4/5
Excellent
(150)
The price is AU$88
AU$88
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha Long
Ha Long
On private beach
Pool
Spa
Parking included
4.5 out of 5, Wonderful, (410)
4.5/5
Wonderful
(410)
The price is AU$135
AU$135
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Oakwood Ha Long
Oakwood Ha Long
Bai Chay
Pool
Breakfast included
Kitchen
Parking included
5.0 out of 5, Exceptional, (12)
5.0/5
Exceptional
(12)
The price is AU$294
AU$294
for 1 night
includes taxes & fees
6 Jan - 7 Jan
The Yacht Hotel by DC
The Yacht Hotel by DC
Bai Chay
Pool
Spa
Kids pool
Parking included
5.0 out of 5, Exceptional, (24)
5.0/5
Exceptional
(24)
The price is AU$96
AU$96
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Citadines Marina Halong
Citadines Marina Halong
Bai Chay
Pool
Pet-friendly
Kids pool
Parking included
4.4 out of 5, Excellent, (20)
4.4/5
Excellent
(20)
The price is AU$130
AU$130
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Grand Pioneers Halong Bay Cruise
Grand Pioneers Halong Bay Cruise
Ha Long
Pool
Breakfast included
Spa
Free WiFi
4.9 out of 5, Exceptional, (20)
4.9/5
Exceptional
(20)
The price is AU$896
AU$896
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Best Western Premier Sapphire Halong
Best Western Premier Sapphire Halong
Hon Gai
Pool
Spa
Kids pool
Parking included
4.6 out of 5, Wonderful, (62)
4.6/5
Wonderful
(62)
The price is AU$81
AU$81
for 1 night
includes taxes & fees
6 Jan - 7 Jan
DeLaSea Ha Long Hotel
DeLaSea Ha Long Hotel
Bai Chay
Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (97)
4.6/5
Wonderful
(97)
The price is AU$71
AU$71
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Wyndham Garden Legend Halong
Wyndham Garden Legend Halong
Bai Chay
Pool
Spa
Parking included
Free WiFi
5.0 out of 5, Exceptional, (1)
5.0/5
Exceptional
(1)
The price is AU$87
AU$87
for 1 night
includes taxes & fees
6 Jan - 7 Jan
About the area
Ha Long
A luxury stay in the heart of Ha Long awaits you at Sea Stars Hotel Ha Long. You'll be 2.9 km (1.8 mi) from Bai Chay Beach and 4.1 km (2.6 mi) from Bai Chay Market. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, aromatherapy and reflexology along with access to the mud bath and sauna. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, sauna, kids' swimming pool and pool loungers. 10764 square feet (1000 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free full breakfast is offered between 6:00 AM and 9:30 AM. There's also free self parking, along with the convenience of a beach shuttle. .With a stay at this 4.5-property class Bai Chay hotel, you'll be 4.1 km (2.6 mi) from Dragon Park and 4.4 km (2.7 mi) from Ha Long International Cruise Port.
What's nearby
- Ha Long Night Market - 19 min walk
- Bai Chay Beach - 4 min drive
- Dragon Park - 4 min drive
- Ha Long International Cruise Port - 5 min drive
- Tuan Chau Beach - 16 min drive
Getting around
- Ga Ha Long Station - 10 min drive
- Haiphong (HPH-Cat Bi) - 48 min drive
Restaurants
- Nhà hàng Thủy Chung - 10 min walk
- Nha Hang Pho Bien - 15 min walk
- Ẩm Thực Làng Chài Hạ Long - 11 min walk
- Diamond Restaurant - 12 min walk
- E-Coffee Trung Nguyên Marina Hotel - 9 min walk
About this property
Sea Stars Hotel Ha Long
Boardwalk/promenade Ha Long hotel in Bai Chay with a full-service spa
Sea Stars Hotel Ha Long offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.
A business centre, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A children's pool, a sauna, and tour/ticket assistance are also featured at the luxury Sea Stars Hotel Ha Long. Free self parking is available.
This 4.5-star Ha Long hotel is smoke free.
- 353 guestrooms or units
- Conference rooms
- 10764 sq ft of conference space
- 1000 sq. m of conference space
- Built in 2023
- Full breakfast (free)
- Deli
- Poolside lounge chairs
- Umbrellas for the pool
- Conference centre
- Business facilities
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Storage area for luggage
- Tour and ticket information
- Concierge
- Lift
- No smoking on site
- Bar or lounge
- Bar by the pool
- Dining venue
- Swim-up bar
Sea Stars Hotel Ha Long offers 353 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries.
This Ha Long hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
Languages
Chinese (Mandarin), English, Korean, Vietnamese
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi
Parking and transport
- Free offsite parking within 50 metres
- Beach shuttle (surcharge)
- Free covered self parking on site
- Wheelchair-accessible parking available
- Onsite parking options include a carport
Food and drink
- Free full breakfast available daily 6:00 AM to 9:30 AM
- A bar/lounge
- A poolside bar
- A restaurant
- A swim-up bar
- Coffee and tea in common areas
- Couples/private dining
- Private picnics
- Snack bar/deli
Things to do
- Children's pool
- Full-service spa
- Indoor pool
- Outdoor pool
- Sauna
Family friendly
- Children's pool
- Free cot
- Indoor pool
- Laundry facilities
- Lifeguards on site
- Outdoor pool
- Rollaway/extra bed (surcharge)
- Snack bar/deli
- Soundproofed rooms
- Stroller
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Proposal/romance packages
- Tour and ticket assistance
Business services
- 4 meeting rooms
- Business centre
- Conference centre (10,764 square foot of space)
- Coworking space
Outdoors
- On the bay
- On the boardwalk/promenade
- Pool loungers
- Pool umbrellas
Full-service spa
- 3 treatment rooms
- Aromatherapy
- Body wraps
- Couples treatment rooms
- Massage
- Mud bath
- Reflexology
- Sauna
- Spa open daily
- Spa tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 6 accessible parking spaces
- Area rugs in public areas
- Front entrance ramp
- Hardwood flooring in room
- Lift (100 centimetre wide door)
- Smooth flooring in public areas
- Tile flooring in public areas
- Well-lit path to entrance
- Wheelchair accessibility
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Free cot
- Hypo-allergenic bedding
- Rollaway/extra bed (surcharge)
Bathroom
- Bathtub or shower
- Designer toiletries
- Dressing gowns
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toilet with electronic bidet
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 32-inch flat-screen TV with cable channels
Food and drink
- 24-hour room service
- Champagne service
- Free bottled water
More
- Access via exterior corridors
- Air conditioning
- Desk
- Laptop workspace
- Phone
- Safe
- Separate sitting area
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 1 October to 31 December:
- One of the swimming pools
Access methods
Staffed front desk
Pets
- Pets and service animals are not allowed at Sea Stars Hotel Ha Long
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for VND 1300000 per night.
- Free cots (infant beds)!
Payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: VND 0.10 per person (one-way)
- Airport shuttle fee per child: VND 0.10 (one-way)
- Rollaway bed fee: VND 1300000 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Union Pay and cash.
We should mention
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Pets and service animals are not allowed on site.
Property is also known as
Sea Stars Hotel Ha Long Hotel
Sea Stars Hotel Ha Long Ha Long
Sea Stars Hotel Ha Long Hotel Ha Long
Frequently asked questions
What is the cancellation policy at Sea Stars Hotel Ha Long?
Sea Stars Hotel Ha Long offers free cancellation on select room rates. Check out the cancellation policy for more info.
Is parking available at Sea Stars Hotel Ha Long?
Yep, Sea Stars Hotel Ha Long has a free self car park.
Are there any beaches close to Sea Stars Hotel Ha Long?
The closest beach to Sea Stars Hotel Ha Long is Bai Chay Beach (3 km).
Is there a spa on site at Sea Stars Hotel Ha Long?
Yep, there is an onsite spa at Sea Stars Hotel Ha Long. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps and body treatments.
Does Sea Stars Hotel Ha Long have a pool?
Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.
What luxury perks are available at Sea Stars Hotel Ha Long?
Sea Stars Hotel Ha Long features a full-service spa, an outdoor pool and an indoor pool.
What makes Sea Stars Hotel Ha Long a romantic place to stay?
A hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Sea Stars Hotel Ha Long.
Is Sea Stars Hotel Ha Long family-friendly?
You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sea Stars Hotel Ha Long is a hit with families.
Does Sea Stars Hotel Ha Long serve breakfast?
Yeah, complimentary full breakfast is offered daily between 6:00 AM and 9:30 AM.
Is there a free airport shuttle available at Sea Stars Hotel Ha Long?
No, Sea Stars Hotel Ha Long does not offer an airport shuttle service.
Is there a bar or restaurant at Sea Stars Hotel Ha Long?
Yep, they've got a lounge bar and an onsite restaurant.
What time are check-in & check-out at Sea Stars Hotel Ha Long?
Check-in begins at 2:00 PM. Check-out time is noon.
Are pets allowed at Sea Stars Hotel Ha Long?
No, pets and service animals are not allowed.
Sea Stars Hotel Ha Long Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 2 reviews" "
10 - Excellent
1
Rating 8 - Good. 0 out of 2 reviews" "
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews" "
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews" "
2 - Terrible
1
2.0/10
Cleanliness
2.0/10
Staff & service
2.0/10
Amenities
2.0/10
Property conditions & facilities
2.0/10
Eco-friendliness
Reviews
10/10 Excellent
Cuc
5 July 2024
Cuc
Stayed 4 nights in Jul 2024