Ratings based on 258 Verified Reviews
Real reviews from guests who’ve stayed
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Comfortable rooms
Posted 6 Oct. 2024 on HotelsThe facilities are well maintained. The onsen on the rooftop offers a great view into the ocean. The buffet breakfast offers great sashimi. There is a Japanese restaurant but it needs reservation which no one told us. We were very disappointed when we wanted to have dinner there but they wouldn't let us in without reservation.
by A verified traveller
Posted 1 Oct. 2024 on Expedia
by A verified traveller
Posted 4 Aug. 2024 on Orbitz
Onsen
by A verified traveller
Disappointed with service
Posted 23 Jul. 2024 on HotelsThis is my 2nd time staying at this hotel and I love it. The food was good too. Unfortunately this time round, an experience made me think twice about the service of this hotel.
I requested for check out at 1pm and was informed by the front desk that there is no issue. I asked if there was any additional charge and was told that there is no extra charge. However, on the day of check out, I was told that I need to pay some extra charges. If I was informed of the extra charge, I will not need the late check out.
by A verified traveller
Posted 1 Jun. 2024 on Expedia
The view from the room and the bath on the 12th floor was fantastic. The breakfast buffet was excellent with a variety of Japanese and western choices.
by A verified traveller
Posted 26 May 2024 on Expedia
by A verified traveller
Posted 19 May 2024 on Hotels
by A verified traveller from West Kelowna
Posted 30 Apr. 2024 on Expedia
I can not leave blank review.
by A verified traveller
Posted 22 Apr. 2024 on Expedia
Terrible
by A verified traveller
Posted 21 Dec. 2023 on Hotels