Ratings based on 258 Verified Reviews

Real reviews from guests who’ve stayed
4.6 out of 5
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
4 out of 5
by A verified traveller

Comfortable rooms

Posted 6 Oct. 2024 on Hotels
The facilities are well maintained. The onsen on the rooftop offers a great view into the ocean. The buffet breakfast offers great sashimi. There is a Japanese restaurant but it needs reservation which no one told us. We were very disappointed when we wanted to have dinner there but they wouldn't let us in without reservation.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 1 Oct. 2024 on Expedia
5 out of 5
by A verified traveller

Posted 4 Aug. 2024 on Orbitz
Onsen
4 out of 5
by A verified traveller

Disappointed with service

Posted 23 Jul. 2024 on Hotels
This is my 2nd time staying at this hotel and I love it. The food was good too. Unfortunately this time round, an experience made me think twice about the service of this hotel. I requested for check out at 1pm and was informed by the front desk that there is no issue. I asked if there was any additional charge and was told that there is no extra charge. However, on the day of check out, I was told that I need to pay some extra charges. If I was informed of the extra charge, I will not need the late check out.
5 out of 5
by A verified traveller

Posted 1 Jun. 2024 on Expedia
The view from the room and the bath on the 12th floor was fantastic. The breakfast buffet was excellent with a variety of Japanese and western choices.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 26 May 2024 on Expedia
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 19 May 2024 on Hotels
4 out of 5
by A verified traveller from West Kelowna

Posted 30 Apr. 2024 on Expedia
I can not leave blank review.
1 out of 5
by A verified traveller

Posted 22 Apr. 2024 on Expedia
Terrible
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 21 Dec. 2023 on Hotels