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HESTA Hakone

2.5 star property
Hakone guesthouse in Motohakone
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HESTA Hakone

Exterior
Public bath
Lobby
Free WiFi, bed sheets
Public bath

Reviews

7.8 out of 10

Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522
  • Sengokuhara Onsen
    1 min walk
  • Hakone Pirate Ship
    8 min walk
  • Hakone Visitor Center
    15 min walk
  • Atsugi Air Base (NJA)
    100 min drive

Room options

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Spring-water bath
Shower/bath combination
Hairdryer
Toilet with electronic bidet
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

Highlights

Air conditioning
Mini-fridge
Spring-water bath
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Electric kettle
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Basic Shared Dormitory

Basic Shared Dormitory

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Spring-water bath
Shower/bath combination
Hairdryer
Toilet with electronic bidet
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Japanese Western Style Room, Non Smoking

Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Spring-water bath
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Electric kettle
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

Similar properties

Front of property

Hakone Shichifukuso

Parking included
Free WiFi
Air conditioning
Living/dining area
4.1 out of 5, Very good, (35)
The price is AU$219
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Hakone Shichifukuso

About the area

Hakone

HESTA Hakone places you steps from Sengokuhara Onsen and within a 10-minute stroll of Hakone Pirate Ship. Highlights at this guest house include free in-room WiFi. .This smoke-free guest house offers free WiFi in public areas, luggage storage and a television in a common area. Additionally, you'll find laundry facilities and a microwave in a common area. .Attractions within a 10-minute drive of this Motohakone guest house include Lake Ashi and Ōwakudani.
View more Guest houses in HakoneOpens in a new window

What's nearby

  • Ōwakudani - 5 min drive - 3.5 km
  • Pola Museum of Art - 7 min drive - 5.1 km
  • Lake Ashi - 8 min drive - 6.8 km
  • Hakone Shrine - 8 min drive - 7.1 km
  • Hakone Kowakien Yunessun - 10 min drive - 7.0 km

Getting around

  • Kowakidani Station - 10 min drive
  • Hakone Miyanoshita Station - 12 min drive
  • Tokyo (HND-Haneda) - 110 min drive

Restaurants

  • ‪大涌谷くろたまご館 - ‬5 min drive
  • ‪箱根ロープウェイ株式会社桃源台駅 - ‬11 min walk
  • ‪涌わくキッチン - ‬5 min drive
  • ‪大涌谷駅食堂 - ‬5 min drive
  • ‪Cafe Tune - ‬7 min drive

About this property

HESTA Hakone

Hakone guesthouse in Motohakone
HESTA Hakone offers its guests laundry facilities, a television in common area, and a microwave in a common area. Public spaces have free WiFi.

This Hakone guest house is smoke free.

  • 22 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
HESTA Hakone offers 22 accommodations with complimentary slippers and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Guests have access to shared bathrooms. Bathrooms include a combined bath/shower unit, spring water baths and toilets with an electronic bidet.
Public bath/onsen services include a yukata (Japanese robe).

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking options include a carport

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Spa

  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached shared bathroom
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

What is the cancellation policy at HESTA Hakone?

HESTA Hakone offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to HESTA Hakone?

The closest beach to HESTA Hakone is Atami Sun Beach (17.1 km).

Are there hot tubs in the rooms at HESTA Hakone?

No, but there are spring water baths in the guestrooms.

Is there a free airport shuttle available at HESTA Hakone?

No, HESTA Hakone does not offer an airport shuttle service.

What time are check-in & check-out at HESTA Hakone?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at HESTA Hakone?

No, pets are not allowed.

HESTA Hakone Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 81 reviews" "
Rating 8 - Good. 27 out of 81 reviews" "
Rating 6 - Okay. 16 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 4 out of 81 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024

8/10 Good

CHIKAKO, RAYTOWN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
Stayed 1 night in Jun 2024

10/10 Excellent

Dat, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Stayed 2 nights in May 2024

8/10 Good

Hoa

Liked: Cleanliness, staff & service
Really near with the ropeway and cruise stop.
Stayed 1 night in May 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dormitory bed was a bit uncomfortable. Variety of vending machines
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

LAU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Vito was super helpful at the front desk too.
Stayed 2 nights in Apr 2024

4/10 Poor

Vicent

8/10 Good

BEE BEE

Stayed 1 night in Nov 2023

4/10 Poor

Feng Ren

Liked: Staff & service
Disliked: Cleanliness, amenities
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food. My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench. The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth. If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Stayed 1 night in Nov 2023

8/10 Good

Daphne

Travelled with partner
Liked: Cleanliness
For an economy property, it was fine. A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
Stayed 1 night in Oct 2023

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Stayed 2 nights in Oct 2023

8/10 Good

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

Julie Ann

Travelled with group
Liked: Staff & service, property conditions & facilities
The room was spacious, the staff was polite, & the place is homy
Stayed 1 night in Dec 2021

10/10 Excellent

Sze Teck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

MASATO

Stayed 1 night in Aug 2024

6/10 Okay

TADA

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Hyunjun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

kyungran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

JIYING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
住的是兩張單人床的房間，有廁所也有浴室，感覺是新翻修的，房間狀況維持得很不錯 價錢也很合理，唯一可惜的是沒有電梯，攜帶大型行李的要特別留意自己搬行李 服務人員很好，協助搬運行李。
Stayed 1 night in Jul 2024

10/10 Excellent

ともき

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めて箱根旅行で利用させてもらいました。 駐車場も無料で、館内もとても綺麗でした。 少し部屋のトイレが狭いのと、大浴場の脱衣所が 鍵付きのロッカーだとなお良いと思いました。 少し車を走らせたところにコンビニもあり、 静かで良いホテルでした。
Stayed 1 night in May 2024

10/10 Excellent

ILSE MARISOL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy conveniente para ir caminando al Lago Ashi y tomar el teleferico o el barco, aunque no hay nada mas a los alrededores es un lugar ideal para una escapada, las aguas termales un poco basicas pero fue comodo.
Stayed 1 night in Apr 2024

6/10 Okay

YINGQING

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024