See all properties
Save

Grand Hotel Excelsior

5.0 star property
Luxury hotel on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Excelsior

Private beach
Poolside bar
Exterior
Balcony
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • On private beach
  • Bar
  • Spa
  • Gym
  • Parking included
The price is AU$218
includes taxes & fees
4 Jan - 5 Jan 2025

Explore the area

Map
Great Siege Road, Floriana, Malta
  • Grand Harbour
    4 min walk
  • National Museum of Archaeology
    10 min walk
  • Upper Barrakka Gardens
    12 min walk
  • Luqa (MLA-Malta Intl.)
    29 min drive

Room options

View all photos for Deluxe Room, Partial Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Partial Sea View

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room with Full Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room with Full Sea View

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Deluxe Inland Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Deluxe Inland Room

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Seafront Room with Terrace

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Panoramic Seafront Room with Terrace

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Garden View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room, Garden View

Highlights

Balcony
Individually decorated
Air conditioning
HDTV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, Garden View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Garden View

Highlights

Balcony
Individually decorated
Air conditioning
HDTV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Deluxe Room, Partial Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Deluxe Room, Partial Sea View

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room Partial Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room Partial Sea View

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Bathrobes
Shower/bath combination
  • 56 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, Garden View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room, Garden View

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Royal Suite

Flat-screen TV

Royal Suite

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
2 bedrooms
  • 150 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room with Full Sea View with Terrace

View from room

Deluxe Room with Full Sea View with Terrace

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 36 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

Presidential Suite | Living room

Presidential Suite

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
2 bedrooms
  • 180 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Family Room (Pool Area)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room (Pool Area)

Highlights

Balcony
Individually decorated
Air conditioning
HDTV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Shower/bath combination
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Similar properties

Rooftop terrace

The Gomerino Hotel

Pool
Breakfast included
Spa
Free WiFi
4.8 out of 5, Exceptional, (716)
The price is AU$264
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Gomerino Hotel

About the area

Floriana

A luxury stay in the heart of Floriana awaits you at Grand Hotel Excelsior. Within just a 10-minute stroll, you'll find Grand Harbour and City Gate. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include hot stone massages and Swedish massages along with detox wraps, body wraps and aromatherapy. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach and enjoy the on-site indoor swimming pool, outdoor swimming pool and marina. 14 meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 5-property class Floriana hotel include Golden Bay and Mellieha Bay.

What's nearby

  • Upper Barrakka Gardens - 12 min walk
  • St. Johns Co - Cathedral - 13 min walk
  • Sliema Ferry - 13 min walk
  • Malta Experience - 19 min walk
  • Casa Rocca Piccola - 19 min walk

Getting around

  • Luqa (MLA-Malta Intl.) - 29 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Tribe - ‬9 min walk
  • ‪Starbucks Reserve Bar - ‬9 min walk
  • ‪Cafe Teatre - ‬9 min walk
  • ‪Club Bar - ‬5 min walk

About this property

Grand Hotel Excelsior

Luxury hotel on the beach, with outdoor pool
Step outside to unwind on the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Excelsior such as a marina and an outdoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco hotel also offers a children's pool, a steam room and a fitness centre. Self parking and valet parking are free.

This 5-star Floriana hotel is smoke free.

  • 428 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Grand Hotel Excelsior offers 428 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This Floriana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: EUR 20 for adults and EUR 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day
  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 20.00 for adults and from EUR 10.00 for children
  • Airport shuttle fee: EUR 50 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excelsior Grand Hotel
Grand Excelsior Floriana
Grand Excelsior Hotel
Grand Hotel Excelsior
Grand Hotel Excelsior Floriana
Hotel Excelsior Grand
Hotel Grand Excelsior

Frequently asked questions

What is the cancellation policy at Grand Hotel Excelsior?

Grand Hotel Excelsior offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Excelsior?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Hotel Excelsior on 4 Jan 2025 start from AU$216.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Excelsior?

Yep, Grand Hotel Excelsior has a free self car park and free valet parking.

Are there any beaches close to Grand Hotel Excelsior?

The closest beach to Grand Hotel Excelsior is Mellieha Bay (16 km).

Is there a spa on site at Grand Hotel Excelsior?

Yep, there is an onsite spa at Grand Hotel Excelsior. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as hot stone massages.

Does Grand Hotel Excelsior have a pool?

Yep, and guests love it! Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Hotel Excelsior?

Grand Hotel Excelsior features a private beach, a full-service spa and an outdoor pool.

What makes Grand Hotel Excelsior a romantic place to stay?

Couples spa treatments and a private beach, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Hotel Excelsior.

Is Grand Hotel Excelsior family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a private beach, it's no surprise that Grand Hotel Excelsior is a hit with families.

Does Grand Hotel Excelsior serve breakfast?

You bet, guests give high marks to the full breakfast here! Offered daily from 6:30 AM to 10:30 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Grand Hotel Excelsior?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Hotel Excelsior?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Excelsior?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Excelsior?

No, pets are not allowed.

Grand Hotel Excelsior Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hema

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is well located for visiting Malta - good home base. Clean but quite outdated. VIP Gold upgrade was not available. Staff friendly, buffet breakfast a great start to everyday.
Stayed 7 nights in Sep 2024

10/10 Excellent

Perry, Pasadena

Liked: Cleanliness, staff & service
Clean beautiful and friendly staff
Stayed 1 night in Sep 2024

2/10 Terrible

Hayley

Stayed 4 nights in Sep 2024

10/10 Excellent

colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location on waterfront. Steep climb up to city centre,but,shuttle is available one way. Management of bar on 6th floor was poor,had to result to complaining to duty manager before issue was resolved.
Stayed 10 nights in Sep 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel position good to visit valletta. Shame the hill is so stee to walk up to city. Hotel should provide more shuttle bus service up hill.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jacqueline

Stayed 7 nights in Sep 2024

10/10 Excellent

Heather

Travelled with partner
Room, pool areas, and food all outstanding. Friendly and efficient check in. Only lost one point because check out was a little clunky and we didn’t appreciate being woken one night at 1045 (after we’d gone to bed) because staff had forgotten to ask us to sign for two beers! This episode aside, we had am amazing holiday and plan to go back.
Stayed 4 nights in Sep 2024

6/10 Okay

Philip Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mixed experience. Good- pool facilities and location by harbour, and staff service. Food and room both good. Bad- on arrival, told we would be told when room ready but no call. Had to change for pool in toilet because not allowed to use spa changing room. TV not working, had to ask twice. Breakfast coffee stewed and undrinkable.Kettle broke twice, had to ask 3 times. Charged 5 euros for losing one plastic room card. Steep 5 minutes walk up stairs and hill to town- was hard and I am quite fit!
Stayed 5 nights in Sep 2024

8/10 Good

Brian Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Robert, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 15 minute walk to city center with restaurants, attractions anc shopping.
Stayed 7 nights in Sep 2024

10/10 Excellent

Graham Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful side view of the marina from our balcony making a magnificent backdrop as the sun sets. All the staff are courteous, friendly and extremely helpful. The breakfast buffet was generous and had a great selection of foodstuffs. The lunchtime salads and coffee served in the bar were delicious. Great indoor and outdoor pools and a decent gym facility for a hotel. The bathrooms and some decor could do with updating but they were clean and comfortable.
Stayed 7 nights in Sep 2024

8/10 Good

Stephanie

Stayed 3 nights in Jun 2024

10/10 Excellent

Max David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel for its customer service, spacious rooms, excellent breakfasts, wonderful pool and harbour swimming and location to Valletta. The hotel has a great mix of people, young and old from many countries. You do feel special there and we'd happily stay again.
Stayed 7 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Chris

Liked: Amenities
Beautiful
Stayed 1 night in Sep 2024

10/10 Excellent

monika

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Perfect Location
This hotel has a wonderful location and the service it top notch. Although the hotel needs a revamp in decoration, it is currently like a great old lady
Stayed 7 nights in Aug 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect Room with terrace had a fantastic view of the harbour All staff were excellent 5 minute walk to the capital
Stayed 7 nights in Jul 2024

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, so beautiful and nice view from the room
Stayed 1 night in Sep 2024

10/10 Excellent

Robyn

Stayed 3 nights in Aug 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with beautiful location. Beach is small but not crowded unlike the rest of Malta’s beaches. Rooms are specious with nice, big balcony. All together I would recommend this hotel to anyone wishing to stay close to Valleta old town.
Stayed 7 nights in Aug 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and allows you to really relax with their pool and private beach. The breakfast was good and offered a decent selection of food. The room was nice and spacious, offering basic amenities, along with a fridge and safe. The staff were very friendly, but we did run into a few issues. The power went out and our rooms power didnt come back on right away, requiring some service. We did have housekeeping come through the room once, but they took our toiletries, and didnt replace what they removed. The hotel also requires you to trade a card for a beach towel and we left our towels in the room which housekeeping took, preventing us from getting our cards back. The front desk was kind enough to give us new cards. Overall, the hotel felt more along the lines of a four star place, but the stay was relaxing none the less.
Stayed 5 nights in Aug 2024

8/10 Good

Deborah

Travelled with group
Liked: Amenities
This hotel could achieve 5/5, but reception desk was inefficient & didn't provide us with essential info,& told us that they would bill us the full amt & we agreed, then 3 hrs later stated we hadn't paid yet, causing us to go thru the ck in process twice.Pool not properly cleaned & tile slippery. Too many food service staff stationed by the pool has SERIOUSLY UNBEARABLE body odor. Many of us guests noticed, loosing our appetite. Pool bathroom needed tending too; unusable. Told staff mbr while trying to use the toilet. She refused to help, claiming she worked food service. I politely asked if she worked for the hotel & she said yes, refusing to inform mgmt of the issues. A British guest told me the staff were daft. Finally spoke to a nice staff mbr working in the spa. Training needs to be improved & staff need better hygiene.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in every way, cannot fault the staff or service received.
Stayed 7 nights in Aug 2024