2/10 Terrible
Jonathan
Travelled with family, Travelled with partner
18 Aug 2024
Disliked: Amenities, property conditions & facilities
Worst travel experience I’ve ever encountered, & we are frequent travelers. First, poor communication & a disorganized arrival. You cannot park by the hotel, but at a designated lot with no Hallstatt Hideaway shuttle is available to you despite being told you are assigned a personal contact to assist with checkin. They don’t have their own shuttle, where the other hotels do. We waited at the designated lot for 1.5 hours, with random shuttles arriving that can only seat 6-8 people, but mind you there are 40 ppl waiting & more arriving with no order. From 3p-7p we attempted to call the property for assistance but no answer. After waiting 1.5 hours we were advised to “walk it.” It’s about 2 miles through cobblestone streets & up countless steps with no signage to indicate its location, direction to travel, or where the checkin is. We parked at 3pm, we didn’t arrive & check in to the hotel until after 7pm. Upon arrival to the property the owner & an employee were present. The owner was rude and condescending. She told us this was not her problem and she didn’t care since she’s already been paid & we should just be glad she allows ppl to stay here. She discontinued the conversation after mocking us & offering no support, apology or resolution. As other reviews state she takes no accountability and shifts blame. Her communication and reasoning are juvenile, especially attacking a 70 year old woman (my mother).
Jonathan
Stayed 1 night in Aug 2024
